Posts tagged with 'Broadband'
According to a survey of the customer experience of twelve utility and broadband suppliers' websites, British Gas was the top performer, thanks to a usable website and clear product and pricing information.
For the study from eDigital Research, 20 customers and 20 non-customers tested the websites of 12 home services suppliers for usability and customer experience.
Here are a few highlights from the report...
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by Graham Charlton
13 May 2010 11:52am
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In the midst of a severe recession, Americans are cutting their monthly bills to the bone. Landline phones and cable television are now nice-to-haves rather than must-have. But a broadband internet connection? Non-negotiable.
We've come a long way since the dial-up era, when usability best practices cautioned against using slow-to-load graphics on Web sites and in email. The Pew Internet & American Life project's Home Broadband Adoption 2009 report indicates home broadband penetration is holding steady at 54-57 percent of households, a healthy 63 percent of adult Americans. But adoption among senior citizens (65 and older) jumped from 19 percent last May to 30 percent in April of this year.
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by Rebecca Lieb
18 June 2009 17:20pm
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Last week, Econsultancy was invited to the Westminster eForum, where Lord Stephen Carter - the Minister for Communications, Technology and Broadcasting - was a guest keynote speaker ahead of his Digital Britain report.
The report, which is expected on January 26th, is to be “an action plan to secure the UK’s place at the forefront of innovation, investment and quality in the digital and communications industries.” So, ahead of the report, what is the Government planning?
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by Jake Hird
19 January 2009 12:39pm
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Perhaps I'm simply tiring of the economic news (or becoming immune to it). Increasingly, I find myself being drawn more and more to random news stories unrelated to the flurry of bad news that seems to come on the economic front.
Tis the season to be jolly, right? Here's this week's hodgepodge of news and it's not all bad.
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by Drama 2.0
05 December 2008 12:00pm
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Today sees the start of the BBC's online live streaming of BBC1 and BBC2, though this is something ITV has been doing for a while with its four channels.
I've been watching BBC2 through the iPlayer to see how well it works online, and whether the BBC does it better than ITV...
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by Graham Charlton
28 November 2008 10:22am
9 comments
Chris King, BT's head of affiliate sales, gives us some thoughts on the telecoms and media group's online strategy and the growth prospects for the affiliate channel in a tough economic environment.
He also tells us how BT keeps the information flowing between it and super-affiliates, who of course play a big role in the company's sales efforts.
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by Richard Maven
10 October 2008 19:06pm
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It’s that time of week again so without further ado, here’s what caught Drama 2.0's attention in the last seven days.
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by Guest Author
29 August 2008 08:45am
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As my fellow E-consultancy blogger Drama 2.0 discussed earlier this week, the theft of more than 40mn credit and debit card numbers was due to insecure wireless networks.
If you run a wireless network at home or in the office, the same sort of security breach could easily occur if you are not taking advantage of your wireless router's security features.
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by Patrick Oak
15 August 2008 11:45am
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From a court ruling in the Viacom/YouTube lawsuit to reports that Microsoft is still eyeing Yahoo, Drama 2.0 found no shortage of drama in the news to attract his interest this week.
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by Drama 2.0
04 July 2008 09:00am
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It's only around six months since the iPlayer was launched, but the BBC has introduced a new beta version that aims to be more user-friendly.
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by Graham Charlton
30 June 2008 11:51am
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