|Company / Organisation Type||Vendor / Technology Supplier|
|Areas of Expertise||Ecommerce, Online Customer Service, Strategy & Operations, User Experience and Usability|
|Industry Focus||Automotive, Financial Services, Government & Public Sector, Retail, Telecommunications|
167 Cannon Workshops
5 Cannon Drive
Creative Virtual specialises in the development and implementation of Virtual Assistant (V-Person™) technology. Virtual Assistants can hold real-time, intelligent conversations with web users, 24/7. The technology has been deployed in a number of innovative areas, including customer self-service, sales and marketing, e-learning and entertainment.
Creative Virtual has over 10 years experience working with virtual assistant natural language web applications. In that time we have built more than 100 solutions for leading companies both in the UK and the US.
Our V-Person solutions can be integrated with Live Chat and Call Back systems, and can provide a complete ‘Hand Hold’ experience for online form completion.
HSBC, O2, Alliance & Leicester, National Rail Enquiries, Verizon, Renault, Intuit, Lloyds TSB, Tesco Direct, Milton Keynes Council, Virgin Media, Cheltenham & Gloucester, Asda, CA Technologies, Motability Operations, Bradford District Council, Aviva, Sainsbury’s Finance, Lloyds Insurance, M&S Money, Mortgage Trading Exchange, The Key, Tesco Mobile, Park Retail, On the Beach, Lloyds Banking Group, BT, and RSPCA
Shortlisted for Econsultancy Innovation Awards 2012: Innovation in Customer & User Experience
Research featuring Creative Virtual Ltd
- Online Customer Service Buyer's Guide 2009, 26 Mar 2009
Supplier Showcases Creative Virtual Ltd has presented at
- Online Survey and Customer Service Solutions Supplier Showcase, 7 Dec 2006
- Online Customer Service Solutions Supplier Showcase, 14 Jul 2005
Press Releases from Creative Virtual Ltd
- Creative Virtual Founder & CEO, Chris Ezekiel Shares Strategies on Improving the Customer Experience at Internet World 2013, 11 Apr 2013
- The Patricia Seybold Group Recommends Creative Virtual's V-Person™ & V-Portal™ as Customer Satisfaction Solutions, 6 Feb 2013
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