Businesses with strong, consistent, well managed brands have higher market valuations than their competitors, but building brand value involves much more than developing a great looking visual identity.
Brand building is all about managing the customer experience whether that is through your products, packaging, price, advertising communications, website, email marketing or even your sales personnel.
Each time a customer interacts with your brand, that experience defines who you are, how you operate, and how you’re different from your competitors.
Here are three tips for building a stronger brand...
1. Explain and justify your brand’s ‘Reason for Being’
The notion of a company having a Big Idea, a story behind why it exists and how this matters, is increasingly important. Consumers don’t just want products. They want to connect on an emotional and ethical level.
People always look for ways to belong, and brands are increasingly important in playing this role. But you have to get it right internally before you can get it right externally.
Does everyone within your business understand why you exist and what the brand means and are they expressing that in everything they do?
2. Communicate your brand messages clearly and correctly
It is not just the brand manager who is responsible for brand and messaging in a successful company. Everyone involved in building the business is producing external communications from sales, marketing, PR, corporate communications, even HR, production, accounts, indeed every department.
That’s why it is important everyone has access to your brand positioning documents, and guidelines as well as the right logos, images, videos, templates, images etc. When everyone is using the same material all communication reinforces the same core points.
3. Make sure your brand is consistent wherever it is seen
Pull your brand in the right direction and you increase brand consistency. As I have pointed out in points one and two above. It is equally important for communications and marketing departments to understand how to express a brand and its messages as it is for every employee, supplier and external agency employed.
With technologies like online brand management, it is becoming easier to control brand consistency. When the brand, its assets, and everything associated with communicating its meaning is available to those responsible for building that brand, seamless communication is possible, whoever is doing it.
Take Nike as an example. Its customers understand what it stands for and buy into it because brand management is one of Nike’s many strengths and has resulted in it becoming one of the world’s most successful and highly valued companies.
Why? Because the brand is the same every time its customers interact with it, wherever that is. Messaging, imagery, identity, brand values – they are consistent wherever and whenever you see the brand; nothing is left to chance. Everything is controlled by Nike’s brand management team and their agency partners.
When you manage your brand well, you build brand value. Having a strong brand attracts investment and consumer interest, which in turn translates into sales and increased company valuation.