4472 0 3 econsultancy_xml <p>Growth in the sector is strong because businesses are increasingly recognising the value of technologies including real-life chat, virtual agents, intelligent FAQs and email management software.</p> <p>Benefits of 'e-service' technologies include:</p> <ul> <li>A reduction in customer service costs </li> <li>Increased revenue through improved conversion rates </li> <li>Improved customer retention and customer engagement </li> <li>Better customer intelligence </li> </ul> <p>The <a href="http://econsultancy.com/reports/online-customer-service-solutions-buyer-s-guide-2007">2007 Online Customer Service Solutions Buyer's Guide</a> contains profiles of the leading players in this rapidly expanding market: Creative Virtual, InstantService, InQuira, Kana, LivePerson, Microsoft ASA, Parker Software, RightNow, Synthetix, Talisma, Transversal and Trinicom.<br /><br />A great deal has been happening in this sector since we last produced this report in the first half of 2005. <br /><br />These solutions are quickly becoming something which companies need to consider as a "hygiene factor" rather than just technology which can give them a distinct competitive advantage.  </p> <p>Like all <a href="http://www.e-consultancy.com/research/buyers-guides.asp">E-consultancy Buyer's Guides</a>, there is a section on market trends, a SWOT analysis, information about Costs and Pricing and detailed profiles of the leading players.</p> <p> <a href="http://econsultancy.com/reports/online-customer-service-solutions-buyer-s-guide-2007">The report</a> is free to <a href="http://www.e-consultancy.com/about/subscription-membership.asp">subscribers</a> or available on a pay-per-view basis. </p> <FormattedContent xmlns="http://www.e-consultancy.com/schema/formattedContent/"> <Paragraph>Growth in the sector is strong because businesses are increasingly recognising the value of technologies including real-life chat, virtual agents, intelligent FAQs and email management software.</Paragraph> <Paragraph>Benefits of 'e-service' technologies include:</Paragraph> <List Type="Disc"> <ListItem>A reduction in customer service costs </ListItem> <ListItem>Increased revenue through improved conversion rates </ListItem> <ListItem>Improved customer retention and customer engagement </ListItem> <ListItem>Better customer intelligence </ListItem> </List> <Paragraph>The <Link URL="http://econsultancy.com/reports/online-customer-service-solutions-buyer-s-guide-2007" Window="New">2007 Online Customer Service Solutions Buyer's Guide</Link> contains profiles of the leading players in this rapidly expanding market: Creative Virtual, InstantService, InQuira, Kana, LivePerson, Microsoft ASA, Parker Software, RightNow, Synthetix, Talisma, Transversal and Trinicom.<LineBreak /><LineBreak />A great deal has been happening in this sector since we last produced this report in the first half of 2005. <LineBreak /><LineBreak />These solutions are quickly becoming something which companies need to consider as a "hygiene factor" rather than just technology which can give them a distinct competitive advantage.  </Paragraph> <Paragraph>Like all <Link URL="http://www.e-consultancy.com/research/buyers-guides.asp" Window="New">E-consultancy Buyer's Guides</Link>, there is a section on market trends, a SWOT analysis, information about Costs and Pricing and detailed profiles of the leading players.</Paragraph> <Paragraph> <Link URL="http://econsultancy.com/reports/online-customer-service-solutions-buyer-s-guide-2007" Window="New">The report</Link> is free to <Link URL="http://www.e-consultancy.com/about/subscription-membership.asp" Window="New">subscribers</Link> or available on a pay-per-view basis. </Paragraph> </FormattedContent> 2007-05-22T11:44:00+01:00 0 1 econsultancy_xml <strong>The UK market for Online Customer Service Solutions is growing at 50%, according to a <a href="http://econsultancy.com/reports/online-customer-service-solutions-buyer-s-guide-2007">new report </a>published by E-consultancy.</strong> <FormattedContent xmlns="http://www.e-consultancy.com/schema/formattedContent/"> <Emphasis>The UK market for Online Customer Service Solutions is growing at 50%, according to a <Link URL="http://econsultancy.com/reports/online-customer-service-solutions-buyer-s-guide-2007" Window="New">new report </Link>published by E-consultancy.</Emphasis> </FormattedContent> false 1233 <p>Download our <strong><a href="http://econsultancy.com/reports/online-customer-service-buyers-guide-2009">Online Customer Service Buyer's Guide</a></strong> which is aimed at organisations who are investigating the online customer service (OCS) market.The technology offered by vendors in this guide ranges from email management solutions and intelligent FAQs, through to virtual interactive assistants, live chat or instant messaging features and online survey or feedback tools.</p> <p>Download our <strong><a href="http://econsultancy.com/reports/online-customer-service-buyers-guide-2009">Online Customer Service Buyer's Guide</a></strong> which is aimed at organisations who are investigating the online customer service (OCS) market.The technology offered by vendors in this guide ranges from email management solutions and intelligent FAQs, through to virtual interactive assistants, live chat or instant messaging features and online survey or feedback tools.</p> 363389 Online Customer Service Tech market growing at 50% - new report false 2007-05-22T11:44:00+01:00 online-customer-service-tech-market-growing-at-50-new-report 2009-04-28T22:49:41+01:00 2009-10-13T09:04:20+01:00 520