42244 1 3 econsultancy_xml <p>However, only 13% preferred the web for home and DIY, and food and drink. </p> <p>The report also highlighted the importance of offering good product information online, whether customers end up buying online or not. However, just 75% of shoppers declared themselves satisfied with the information available. </p> <p>The figures came from a new index, launched by the IMRG with eDigitalResearch, which will survey a sample from the 1.5m members of <a href="http://www.ipoints.co.uk/">ipoints'</a> online loyalty programme to measure customer confidence in online retailers across eight sectors. </p> <p> <strong>Further reading:</strong> <br /> <a href="/blog/1233-online-customer-service-tech-market-growing-at-50-new-report">Online Customer Service Tech market growing at 50% - new report</a> </p> <FormattedContent xmlns="http://www.e-consultancy.com/schema/formattedContent/"> <Paragraph>However, only 13% preferred the web for home and DIY, and food and drink. </Paragraph> <Paragraph>The report also highlighted the importance of offering good product information online, whether customers end up buying online or not. However, just 75% of shoppers declared themselves satisfied with the information available. </Paragraph> <Paragraph>The figures came from a new index, launched by the IMRG with eDigitalResearch, which will survey a sample from the 1.5m members of <Link URL="http://www.ipoints.co.uk/" Window="New">ipoints'</Link> online loyalty programme to measure customer confidence in online retailers across eight sectors. </Paragraph> <Paragraph> <Emphasis>Further reading:</Emphasis> <LineBreak /> <Link URL="/blog/1233-online-customer-service-tech-market-growing-at-50-new-report" Window="New">Online Customer Service Tech market growing at 50% - new report</Link> </Paragraph> </FormattedContent> 2007-06-18T19:42:00+01:00 1 1 econsultancy_xml <p> <strong>Just under four fifths of internet shoppers are happy with the retailers they use online, according to new figures from the IMRG.</strong> </p> <p>The <a href="http://www.imrg.org/Default.aspx?language=en-GB">report</a> found that the web was customers' preferred channel for two categories of goods - 64% of respondents preferred to buy books, DVDs and CDs online, while 56% preferred to shop online for travel bookings and tickets. </p> <FormattedContent xmlns="http://www.e-consultancy.com/schema/formattedContent/"> <Paragraph> <Emphasis>Just under four fifths of internet shoppers are happy with the retailers they use online, according to new figures from the IMRG.</Emphasis> </Paragraph> <Paragraph>The <Link URL="http://www.imrg.org/Default.aspx?language=en-GB" Window="New">report</Link> found that the web was customers' preferred channel for two categories of goods - 64% of respondents preferred to buy books, DVDs and CDs online, while 56% preferred to shop online for travel bookings and tickets. </Paragraph> </FormattedContent> false 1372 363597 78% of internet shoppers are happy with etailers - IMRG false 2007-06-20T12:00:00+01:00 78-of-internet-shoppers-are-happy-with-etailers-imrg 2009-04-28T22:51:57+01:00 2009-04-28T22:51:57+01:00 200