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econsultancy_xml

The study, <a href="http://www.computerweekly.com/Articles/2007/08/30/226462/dotcom-brands-delivering-customer-satisfaction.htm">covered by Computer Weekly</a>, found Amazon was the most popular among gadget and entertainment retailers, beating the likes of Argos, HMV and Waterstones. Lastminute.com was ahead of Expedia and Thomas Cook in travel while Asos rated highest in fashion, followed by Littlewoods, Ann Summers and Dorothy Perkins. Dell was top among computer sellers while Tesco was deemed the best online grocer, making it the only multi-channel retailer to win a category. <a href="http://www.pangora.com/shoplink/scripts/index.php?language=en">Pangora</a> asked respondents to rate retailers they had purchased from according to price, range, service and speed, and whether they would recommend them to a friend. Related stories: <a href="/blog/1684-consumers-demand-multi-channel-experience">Consumers demand multi-channel experience</a>

<FormattedContent xmlns="http://www.e-consultancy.com/schema/formattedContent/"> <Paragraph>The study, <Link URL="http://www.computerweekly.com/Articles/2007/08/30/226462/dotcom-brands-delivering-customer-satisfaction.htm" Window="Self">covered by Computer Weekly</Link>, found Amazon was the most popular among gadget and entertainment retailers, beating the likes of Argos, HMV and Waterstones.</Paragraph> <Paragraph>Lastminute.com was ahead of Expedia and Thomas Cook in travel while Asos rated highest in fashion, followed by Littlewoods, Ann Summers and Dorothy Perkins.</Paragraph> <Paragraph>Dell was top among computer sellers while Tesco was deemed the best online grocer, making it the only multi-channel retailer to win a category.</Paragraph> <Paragraph> <Link URL="http://www.pangora.com/shoplink/scripts/index.php?language=en" Window="Self">Pangora</Link> asked respondents to rate retailers they had purchased from according to price, range, service and speed, and whether they would recommend them to a friend. </Paragraph> <Paragraph> <Emphasis>Related stories: </Emphasis> <Link URL="/blog/1684-consumers-demand-multi-channel-experience" Window="Self">Consumers demand multi-channel experience</Link> </Paragraph> </FormattedContent>

2007-08-30T21:04:00+01:00

econsultancy_xml

Pure-play web retailers are ahead of their multi-channel competitors when it comes to customer satisfaction, according to a new study. Etail solution provider Pangora surveyed hundreds of UK online customers about their experiences of delivery, site quality and customer service, and firms with no high street presence came top in most categories.

<FormattedContent xmlns="http://www.e-consultancy.com/schema/formattedContent/"> <Emphasis>Pure-play web retailers are ahead of their multi-channel competitors when it comes to customer satisfaction, according to a new study.</Emphasis> <Paragraph>Etail solution provider Pangora surveyed hundreds of UK online customers about their experiences of delivery, site quality and customer service, and firms with no high street presence came top in most categories. </Paragraph> </FormattedContent>

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Download our <a href="http://econsultancy.com/reports/online-customer-service-buyers-guide-2009">Online Customer Service Buyer's Guide</a> which is aimed at organisations who are investigating the online customer service (OCS) market.The technology offered by vendors in this guide ranges from email management solutions and intelligent FAQs, through to virtual interactive assistants, live chat or instant messaging features and online survey or feedback tools.

364131

Pure-play etailers top satisfaction poll false

2007-08-31T10:00:00+01:00

pure-play-etailers-top-satisfaction-poll

2009-04-28T22:57:16+01:00

2009-10-13T09:17:30+01:00

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