42244 0 3 econsultancy_xml <p> <em>Highlights from the study:</em> </p> <ul> <li> <strong>Delivery speed - </strong>54% of etailers in the study managed to deliver within two days of their standard delivery rates, up from 36% in last year's study. 90% of online orders arrived within the stated timeframe. <br /><br /></li> <li> <strong>Delivery options</strong> - 64% gave the customer at least 2 delivery options, up from 56% in 2006. 21% of online retail sites gave customers the option of a specific delivery date, while 20% let them pick a specific time for delivery. <br /><br /></li> <li> <strong>Delivery charges</strong> - 15% of retailers offered free delivery as standard, while 30% offered this if the order was over a certain amount. The most popular price bracket was £3 - £3.99. </li> </ul> <p>According to Snow Valley MD Carlo Rimini:</p> <blockquote> <p> <em>“The next 12 months will see an increase in retailers allowing the customer to specify an actual time slot for delivery. 60% of the retailers we spoke to want to offer this, but carrier cost and service limitations are preventing them from doing so." </em> </p> </blockquote> <p> <strong>Related stories: </strong> <a href="/blog/505-christmas-delivery-concerns-hold-back-online-consumers">Christmas delivery concerns hold back online consumers  </a> </p> <FormattedContent xmlns="http://www.e-consultancy.com/schema/formattedContent/"> <Paragraph> <Quote>Highlights from the study:</Quote> </Paragraph> <List Type="Disc"> <ListItem> <Emphasis>Delivery speed - </Emphasis>54% of etailers in the study managed to deliver within two days of their standard delivery rates, up from 36% in last year's study. 90% of online orders arrived within the stated timeframe. <LineBreak /><LineBreak /></ListItem> <ListItem> <Emphasis>Delivery options</Emphasis> - 64% gave the customer at least 2 delivery options, up from 56% in 2006. 21% of online retail sites gave customers the option of a specific delivery date, while 20% let them pick a specific time for delivery. <LineBreak /><LineBreak /></ListItem> <ListItem> <Emphasis>Delivery charges</Emphasis> - 15% of retailers offered free delivery as standard, while 30% offered this if the order was over a certain amount. The most popular price bracket was £3 - £3.99. </ListItem> </List> <Paragraph>According to Snow Valley MD Carlo Rimini:</Paragraph> <Block> <Paragraph> <Quote>“The next 12 months will see an increase in retailers allowing the customer to specify an actual time slot for delivery. 60% of the retailers we spoke to want to offer this, but carrier cost and service limitations are preventing them from doing so." </Quote> </Paragraph> </Block> <Paragraph> <Emphasis>Related stories: </Emphasis> <Link URL="/blog/505-christmas-delivery-concerns-hold-back-online-consumers" Window="Self">Christmas delivery concerns hold back online consumers  </Link> </Paragraph> </FormattedContent> 2007-09-20T15:58:00+01:00 0 1 econsultancy_xml <p> <strong>The UK's etailers are fulfilling customer orders faster than before and have become more flexible with their delivery options, according to new research.</strong> </p> <p> <a href="http://www.snowvalley.com/report/deliveryreport07.pdf">Snow Valley's analysis</a> (PDF) of 71 online retailers found that delivery speeds were increasing - although some retailers would like to be more flexible but are limited by carrier costs. </p> <FormattedContent xmlns="http://www.e-consultancy.com/schema/formattedContent/"> <Paragraph> <Emphasis>The UK's etailers are fulfilling customer orders faster than before and have become more flexible with their delivery options, according to new research.</Emphasis> </Paragraph> <Paragraph> <Link URL="http://www.snowvalley.com/report/deliveryreport07.pdf" Window="Self">Snow Valley's analysis</Link> (PDF) of 71 online retailers found that delivery speeds were increasing - although some retailers would like to be more flexible but are limited by carrier costs. </Paragraph> </FormattedContent> false 1765 <p>Econsultancy's <strong><a href="http://econsultancy.com/reports/online-customer-service-buyers-guide-2009">Online Customer Service Buyer's Guide</a></strong> includes profiles of suppliers offering online survey tools.</p> <p>Econsultancy's <strong><a href="http://econsultancy.com/reports/online-customer-service-buyers-guide-2009">Online Customer Service Buyer's Guide</a></strong> includes profiles of suppliers offering online survey tools.</p> 364265 Etail deliveries getting faster - report false 2007-09-21T08:00:00+01:00 etail-deliveries-getting-faster-report 2009-04-28T22:58:32+01:00 2009-10-13T09:19:43+01:00 289