42244 3 3 econsultancy_xml <p>Tiscali came top in the <a href="http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2007290">survey</a>, with an average score of 668, followed by Virgin Media on 660, then Sky (657), AOL (646), Orange (636), Pipex (634), TalkTalk (630) and BT on 626.</p> <p>But despite a fall in the average cost of a broadband subscription from £25.91 to £21.10, and a 40% rise in average speeds to 4.87Mbps, satisfaction has dropped. </p> <p>Longer call waiting times have particularly tested the patience of customers, according to the survey. The average wait is now 17 minutes, incredibly.</p> <p>JD Power surveyed 1,683 broadband ISP customers across the UK.</p> <p> <strong>Related stories:<br /></strong> <a href="/blog/511-survey-shows-dissatisfaction-with-broadband-providers">Survey shows dissatisfaction with broadband providers</a> </p> <FormattedContent xmlns="http://www.e-consultancy.com/schema/formattedContent/"> <Paragraph>Tiscali came top in the <Link URL="http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2007290" Window="Self">survey</Link>, with an average score of 668, followed by Virgin Media on 660, then Sky (657), AOL (646), Orange (636), Pipex (634), TalkTalk (630) and BT on 626.</Paragraph> <Paragraph>But despite a fall in the average cost of a broadband subscription from £25.91 to £21.10, and a 40% rise in average speeds to 4.87Mbps, satisfaction has dropped. </Paragraph> <Paragraph>Longer call waiting times have particularly tested the patience of customers, according to the survey. The average wait is now 17 minutes, incredibly.</Paragraph> <Paragraph>JD Power surveyed 1,683 broadband ISP customers across the UK.</Paragraph> <Paragraph> <Emphasis>Related stories:<LineBreak /></Emphasis> <Link URL="/blog/511-survey-shows-dissatisfaction-with-broadband-providers" Window="Self">Survey shows dissatisfaction with broadband providers</Link> </Paragraph> </FormattedContent> 2007-12-07T10:19:00+00:00 3 1 econsultancy_xml <p> <strong>Customer satisfaction with UK broadband providers has fallen for the second year in a row, with good old BT coming last in a survey by research group JD Power.</strong> </p> <p>Complaints now outnumber service related queries, according to the study, while overall satisfaction levels have fallen nine points to an average of 645 out of 1000.</p> <FormattedContent xmlns="http://www.e-consultancy.com/schema/formattedContent/"> <Paragraph> <Emphasis>Customer satisfaction with UK broadband providers has fallen for the second year in a row, with good old BT coming last in a survey by research group JD Power.</Emphasis> </Paragraph> <Paragraph>Complaints now outnumber service related queries, according to the study, while overall satisfaction levels have fallen nine points to an average of 645 out of 1000.</Paragraph> </FormattedContent> false 2013 <p>Econsultancy's <strong><a href="http://econsultancy.com/reports/online-customer-service-buyers-guide-2009">Online Customer Service Buyer's Guide</a></strong> includes profiles of suppliers offering online survey tools.</p> <p>Econsultancy's <strong><a href="http://econsultancy.com/reports/online-customer-service-buyers-guide-2009">Online Customer Service Buyer's Guide</a></strong> includes profiles of suppliers offering online survey tools.</p> 364730 Customers still unhappy with broadband providers false 2007-12-07T11:08:00+00:00 customers-still-unhappy-with-broadband-providers 2009-04-28T23:02:37+01:00 2009-10-13T09:26:58+01:00 262