42244 3 3 econsultancy_xml <p>Before I can continue and actually view the product page, I need to decide whether or not to allow this: </p> <p> <img alt="eBay pop up warning" src="http://farm4.static.flickr.com/3250/2965865663_35534c8382_o.jpg" /> </p> <p>If this just happened once, it would be annoying enough, but the fact that this warning comes up <strong>every single time</strong> I want to view an item on eBay makes it a user experience nightmare.</p> <p>I'm not the only one either; <a href="http://forums.ebay.com/db2/thread.jspa?threadID=1000339611&amp;tstart=0&amp;mod=1223013332377">eBay's forums</a> are full of threads complaining about this, dating back to the end of last year. </p> <p>I've solved the problem by simply using another browser to access eBay; Firefox, Chrome and Safari are all immune to the problem, which seems to be affecting users with the combination of Vista and IE7.</p> <p>IE7 has roughly a 28% share of the browser market and 12% of web users have Vista, according to <a href="http://www.w3counter.com/globalstats.php">these stats</a>. I'm not sure what the overlap is, but it is clearly a significant number of eBay users.</p> <p>Therefore, it baffles me why eBay didn't test its product pages on this browser and o/s, and fix the issue before integrating Skype, and even more so that it hasn't fixed such a serious usability issue months after users started to complain about it.</p> <p> <strong>Related articles</strong>:<br /><a href="/blog/2407-ebay-vs-craigslist-double-web-2-0-standards">eBay vs Craigslist: double Web 2.0 standards?</a><br /><a href="/blog/2325-can-ebay-s-new-regime-tackle-its-credibility-gap">Can eBay’s new regime tackle its credibility gap?</a> </p> <FormattedContent xmlns="http://www.e-consultancy.com/schema/formattedContent/"> <Paragraph>Before I can continue and actually view the product page, I need to decide whether or not to allow this: </Paragraph> <Paragraph> <Image AlternateText="eBay pop up warning" Source="http://farm4.static.flickr.com/3250/2965865663_35534c8382_o.jpg"> </Image> </Paragraph> <Paragraph>If this just happened once, it would be annoying enough, but the fact that this warning comes up <Emphasis>every single time</Emphasis> I want to view an item on eBay makes it a user experience nightmare.</Paragraph> <Paragraph>I'm not the only one either; <Link URL="http://forums.ebay.com/db2/thread.jspa?threadID=1000339611&amp;tstart=0&amp;mod=1223013332377" Window="Self">eBay's forums</Link> are full of threads complaining about this, dating back to the end of last year. </Paragraph> <Paragraph>I've solved the problem by simply using another browser to access eBay; Firefox, Chrome and Safari are all immune to the problem, which seems to be affecting users with the combination of Vista and IE7.</Paragraph> <Paragraph>IE7 has roughly a 28% share of the browser market and 12% of web users have Vista, according to <Link URL="http://www.w3counter.com/globalstats.php" Window="Self">these stats</Link>. I'm not sure what the overlap is, but it is clearly a significant number of eBay users.</Paragraph> <Paragraph>Therefore, it baffles me why eBay didn't test its product pages on this browser and o/s, and fix the issue before integrating Skype, and even more so that it hasn't fixed such a serious usability issue months after users started to complain about it.</Paragraph> <Paragraph> <Emphasis>Related articles</Emphasis>:<LineBreak /><Link URL="/blog/2407-ebay-vs-craigslist-double-web-2-0-standards" Window="Self">eBay vs Craigslist: double Web 2.0 standards?</Link><LineBreak /><Link URL="/blog/2325-can-ebay-s-new-regime-tackle-its-credibility-gap" Window="Self">Can eBay’s new regime tackle its credibility gap?</Link> </Paragraph> </FormattedContent> 2008-10-23T09:57:00+01:00 3 1 econsultancy_xml <p> <strong>I spend a fair amount of time on eBay, but using Internet Explorer 7 to shop on the auction site has become a bit of a nghtmare recently. </strong> </p> <p>This is because I keep getting pop-ups whenever I click to view an item on the site, with a security warning related to internet telephony service Skype, which eBay acquired in 2006.</p> <FormattedContent xmlns="http://www.e-consultancy.com/schema/formattedContent/"> <Paragraph> <Emphasis>I spend a fair amount of time on eBay, but using Internet Explorer 7 to shop on the auction site has become a bit of a nghtmare recently. </Emphasis> </Paragraph> <Paragraph>This is because I keep getting pop-ups whenever I click to view an item on the site, with a security warning related to internet telephony service Skype, which eBay acquired in 2006.</Paragraph> </FormattedContent> false 2892 366577 Pop-ups spoiling user experience on eBay false 2008-10-24T08:45:00+01:00 pop-ups-spoiling-user-experience-on-ebay 2009-04-30T01:34:06+01:00 2009-04-30T01:34:06+01:00 505