70427 0 3 html <p>In its four-year history, web-only retailers are the leaders in customer service. This year, the other top spots were nabbed, in descending order, by Overstock.com, Zappos.com, and Amazon.com.<br /><br style="font-style: italic;" /><em>“Retailers this past year had the extra challenge of offering their customers great service amidst turbulent economic conditions,”</em> commented NRF Foundation VP Kathy Mance. “<em>Any company who secured a spot on the list this year should be commended for stellar customer service and continued level of excellence.”</em></p><p>A PDF download of the top 44 retailers in customer service is available <a href="http://www.nrf.com/modules.php?name=Documents&amp;op=viewlive&amp;sp_id=2487">here</a>.</p> In its four-year history, web-only retailers are the leaders in customer service. This year, the other top spots were nabbed, in descending order, by Overstock.com, Zappos.com, and Amazon.com.<br><br style="font-style: italic;"><span style="font-style: italic;">“Retailers this past year had the extra challenge of offering their customers great service amidst turbulent economic conditions,”</span> commented NRF Foundation VP Kathy Mance. “<span style="font-style: italic;">Any company who secured a spot on the list this year should be commended for stellar customer service and continued level of excellence.”</span><br><br>A PDF download of the top 44 retailers in customer service is available <a href="http://www.nrf.com/modules.php?name=Documents&amp;op=viewlive&amp;sp_id=2487">here</a>. 2009-01-15T18:43:02+00:00 0 1 html <p><strong style="font-weight: bold;">The NRF Foundation/American Express Survey</strong><strong> just announced the winners of its Customers’ Choice survey, with</strong><a href="http://www.llbean.com/" style="font-weight: bold;"> L.L. Bean</a><strong> coming out on top.</strong></p><p>The survey, conducted by BIGresearch which polled 8,167 consumers, named Bean the hand-down winner in online, as well as offline, customer service channels.</p> <strong style="font-weight: bold;">The NRF Foundation/American Express Survey</strong><span style="font-weight: bold;"> just announced the winners of its Customers’ Choice survey, with</span><a style="font-weight: bold;" href="http://www.llbean.com/"> L.L. Bean</a><span style="font-weight: bold;"> coming out on top.</span><br><br>The survey, conducted by BIGresearch which polled 8,167 consumers, named Bean the hand-down winner in online, as well as offline, customer service channels. false 3135 <p>Download our <strong><a href="http://econsultancy.com/reports/online-customer-service-buyers-guide-2009">Online Customer Service Buyer's Guide</a></strong> which is aimed at organisations who are investigating the online customer service (OCS) market.The technology offered by vendors in this guide ranges from email management solutions and intelligent FAQs, through to virtual interactive assistants, live chat or instant messaging features and online survey or feedback tools.</p> <p>Download our <strong><a href="http://econsultancy.com/reports/online-customer-service-buyers-guide-2009">Online Customer Service Buyer's Guide</a></strong> which is aimed at organisations who are investigating the online customer service (OCS) market.The technology offered by vendors in this guide ranges from email management solutions and intelligent FAQs, through to virtual interactive assistants, live chat or instant messaging features and online survey or feedback tools.</p> LL Bean tops in customer service false 2009-01-15T18:44:00+00:00 ll-bean-tops-in-customer-service 2009-04-29T23:11:35+01:00 2009-10-13T09:57:18+01:00 994