42244 1 3 econsultancy_xml <p>The survey suggests levels of trust in online banking are falling - with 52% of respondents saying they were less likely to sign up for online banking as a result of the fraud threat, such as the recent <a href="/blog/740-swedish-bank-loses-1-1m-to-online-fraud">online 'heist' which hit Swedish bank Nordea</a>.</p> <p>Also covered were....</p> <p> <strong>Phishing</strong> - the good news is that more customers are now aware of the <a href="/blog/652-massive-increase-in-phishing-attacks-claims-fsa">threat of phishing</a>, though some still don't know what it is. </p> <ul> <li>38% knew what phishing was </li> <li>29% were aware of the term but didn't know what it means </li> <li>33% were unaware of the term </li> <li>82% were less likely to respond to bank emails as a result </li> <li>52% were less likely to sign up for or use online banking due to the threat of phishing </li> </ul> <p> <strong>Customer identification measures</strong> - more than half of customers would like tougher measures. </p> <ul> <li>69% would prefer stronger identification than the standard username and password </li> <li>91% would be willing to use a new, tougher method </li> </ul> <p> <strong>Bank transaction monitoring/authentication</strong> - customers would like their banks to monitor transactions and look out for any suspicious activity. </p> <ul> <li>82% believe their bank should monitor their account </li> <li>74% would like their bank to use risk-based authentication </li> </ul> <p>Though this is a relatively small sample, it's clear that the <a href="/blog/330-internet-crime-feared-more-than-burglary-in-the-uk">public is concerned about online fraud,</a> and the best response is to make people aware of the threats, as well as taking tougher security measures to reassure customers. </p> <FormattedContent xmlns="http://www.e-consultancy.com/schema/formattedContent/"> <Paragraph>The survey suggests levels of trust in online banking are falling - with 52% of respondents saying they were less likely to sign up for online banking as a result of the fraud threat, such as the recent <Link URL="/blog/740-swedish-bank-loses-1-1m-to-online-fraud" Window="New">online 'heist' which hit Swedish bank Nordea</Link>.</Paragraph> <Paragraph>Also covered were....</Paragraph> <Paragraph> <Emphasis>Phishing</Emphasis> - the good news is that more customers are now aware of the <Link URL="/blog/652-massive-increase-in-phishing-attacks-claims-fsa" Window="New">threat of phishing</Link>, though some still don't know what it is. </Paragraph> <List Type="Disc"> <ListItem>38% knew what phishing was </ListItem> <ListItem>29% were aware of the term but didn't know what it means </ListItem> <ListItem>33% were unaware of the term </ListItem> <ListItem>82% were less likely to respond to bank emails as a result </ListItem> <ListItem>52% were less likely to sign up for or use online banking due to the threat of phishing </ListItem> </List> <Paragraph> <Emphasis>Customer identification measures</Emphasis> - more than half of customers would like tougher measures. </Paragraph> <List Type="Disc"> <ListItem>69% would prefer stronger identification than the standard username and password </ListItem> <ListItem>91% would be willing to use a new, tougher method </ListItem> </List> <Paragraph> <Emphasis>Bank transaction monitoring/authentication</Emphasis> - customers would like their banks to monitor transactions and look out for any suspicious activity. </Paragraph> <List Type="Disc"> <ListItem>82% believe their bank should monitor their account </ListItem> <ListItem>74% would like their bank to use risk-based authentication </ListItem> </List> <Paragraph>Though this is a relatively small sample, it's clear that the <Link URL="/blog/330-internet-crime-feared-more-than-burglary-in-the-uk" Window="New">public is concerned about online fraud,</Link> and the best response is to make people aware of the threats, as well as taking tougher security measures to reassure customers. </Paragraph> </FormattedContent> 2007-01-26T11:57:00+00:00 1 1 econsultancy_xml <p> <strong>A poll conducted by RSA, the security division of EMC, suggests that online banking customers are becoming more concerned about security issues, and would like banks to take more steps to combat fraud.</strong> </p> <p> <a href="http://www.finextra.com/finextra-downloads/newsdocs/RSAauth.pdf">RSA's Financial Institution Consumer Online Fraud Survey</a> was conducted in December and polled 1,678 adults from the US, UK, Germany, France, Spain, Australia, Singapore and India. </p> <FormattedContent xmlns="http://www.e-consultancy.com/schema/formattedContent/"> <Paragraph> <Emphasis>A poll conducted by RSA, the security division of EMC, suggests that online banking customers are becoming more concerned about security issues, and would like banks to take more steps to combat fraud.</Emphasis> </Paragraph> <Paragraph> <Link URL="http://www.finextra.com/finextra-downloads/newsdocs/RSAauth.pdf" Window="New">RSA's Financial Institution Consumer Online Fraud Survey</Link> was conducted in December and polled 1,678 adults from the US, UK, Germany, France, Spain, Australia, Singapore and India. </Paragraph> </FormattedContent> false 758 362549 Customers want tougher online banking security false 2007-01-26T13:13:00+00:00 customers-want-tougher-online-banking-security 2009-04-28T22:42:04+01:00 2009-04-28T22:42:04+01:00 217