42244 2 3 econsultancy_xml <p>The ACSI  E-Commerce Report measured customer satisfaction with the following e-commerce sub-sectors: online retail, online auction, online brokerage and online travel companies. </p> <ul> <li>Most of these sectors performed well in the survey, with <a href="http://www.amazon.com/">Amazon.com</a> achieving a score of 87, one of the highest in the index, but behind US online bookseller <a href="http://www.barnesandnoble.com/">BarnesandNoble.com.</a><br /><br /></li> <li>Customer satisfaction scores in the online auction section were lower, with <a href="http://www.ebay.com/">eBay</a> leading the way on 80 points. <br /><br /><br /></li> <li>Customer satisfaction with online financial services hit a new high, jumping 2.6% to 78, compared to last year's results.<br /><br /><br /></li> <li>Customers were less happy with online travel sites, with the ACSI score falling 1.3% to 76 points. </li> </ul> <p> <strong>Further Reading:</strong> <br /> <a href="/blog/214-why-do-banks-suck-so-badly-at-online-customer-service">Why do banks suck so badly at online customer service?</a> </p> <p> <a href="mailto:blog@e-consultancy.com">blog@e-consultancy.com</a> </p> <FormattedContent xmlns="http://www.e-consultancy.com/schema/formattedContent/"> <Paragraph>The ACSI  E-Commerce Report measured customer satisfaction with the following e-commerce sub-sectors: online retail, online auction, online brokerage and online travel companies. </Paragraph> <List Type="Disc"> <ListItem>Most of these sectors performed well in the survey, with <Link URL="http://www.amazon.com/" Window="New">Amazon.com</Link> achieving a score of 87, one of the highest in the index, but behind US online bookseller <Link URL="http://www.barnesandnoble.com/" Window="New">BarnesandNoble.com.</Link><LineBreak /><LineBreak /></ListItem> <ListItem>Customer satisfaction scores in the online auction section were lower, with <Link URL="http://www.ebay.com/" Window="New">eBay</Link> leading the way on 80 points. <LineBreak /><LineBreak /><LineBreak /></ListItem> <ListItem>Customer satisfaction with online financial services hit a new high, jumping 2.6% to 78, compared to last year's results.<LineBreak /><LineBreak /><LineBreak /></ListItem> <ListItem>Customers were less happy with online travel sites, with the ACSI score falling 1.3% to 76 points. </ListItem> </List> <Paragraph> <Emphasis>Further Reading:</Emphasis> <LineBreak /> <Link URL="/blog/214-why-do-banks-suck-so-badly-at-online-customer-service" Window="New">Why do banks suck so badly at online customer service?</Link> </Paragraph> <Paragraph> <Link URL="mailto:blog@e-consultancy.com" Window="New">blog@e-consultancy.com</Link> </Paragraph> </FormattedContent> 2007-02-20T14:48:00+00:00 2 1 econsultancy_xml <p> <strong>Customer satisfaction with e-commerce sites improved for the second year in a row, according to</strong> <strong>the American Customer Satisfaction Index (ACSI) released </strong><strong>by the University of Michigan.</strong></p> <p>Online retail achieved a score of 83 on ACSI's 100 point scale, while offline retailers scored 74.4. The survey was carried out in conjunction with <a href="http://www.foreseeresults.com/AboutACSI.html">ForeSee Results</a>. </p> <FormattedContent xmlns="http://www.e-consultancy.com/schema/formattedContent/"> <Paragraph> <Emphasis>Customer satisfaction with e-commerce sites improved for the second year in a row, according to</Emphasis> <Emphasis>the American Customer Satisfaction Index (ACSI) released </Emphasis><Emphasis>by the University of Michigan.</Emphasis></Paragraph> <Paragraph>Online retail achieved a score of 83 on ACSI's 100 point scale, while offline retailers scored 74.4. The survey was carried out in conjunction with <Link URL="http://www.foreseeresults.com/AboutACSI.html" Window="New">ForeSee Results</Link>. </Paragraph> </FormattedContent> false 852 <p>Econsultancy's <strong><a href="http://econsultancy.com/reports/online-customer-service-buyers-guide-2009">Online Customer Service Buyer's Guide</a></strong> includes profiles of suppliers offering online survey tools.</p> <p>Econsultancy's <strong><a href="http://econsultancy.com/reports/online-customer-service-buyers-guide-2009">Online Customer Service Buyer's Guide</a></strong> includes profiles of suppliers offering online survey tools.</p> 362714 US shoppers happier in online stores false 2007-02-21T11:16:00+00:00 us-shoppers-happier-in-online-stores 2009-04-28T22:43:37+01:00 2009-10-13T08:53:26+01:00 412