Site review: Fly.com

Homepage The Fly.com homepage provides a clean and simple interface on a white background, with no distractions for users. Perhaps it should have some featured deals or suggested searches on the page, but this method makes it easy to understand what …

Why should brands own their social media profiles?

… sleep more soundly at night. Twitter also ranks very highly for many brands with Twitter accounts.  Place your bets If you don’t buy a ticket you won’t win the lottery, right? In this case the only cost is the time it takes to sign up for an account, …

Grand Central needs to improve its usability

… at times. Cannot book single tickets Try as I might, I could not book a single ticket on this site last week, … an outward journey for the ticket you have chosen'. This may … the problem of booking single tickets by providing totally inadequate contact …

Should more charities be making use of Twitter?

… from Twitter and we’ve even been able to attract the attention of the odd celebrity (Just yesterday, Jonathan Ross donated tickets for his TV show to Dogs Trust through Twitter). Like most social media marketing, Twitter provides more of a drip feed …

Right to reply: Webloyalty / ShopperDiscounts

For the purposes of transparency here is Webloyalty's response in full, replete with clarifications on their sign-up procedure and offer... I am writing in response to your article published today on the Econsultancy website regarding Webloyalty and …

Should e-commerce sites be offering rewards schemes?

How did I get to the offer page? I arrived at this page after booking and paying for train tickets, and though I am guilty of not reading the small print, I do feel slightly tricked into clicking on the offer. After entering my card details and …

Inflexible high street retailers lose sales due to rigid trading hours

… £129.99! Cue a moral / brand / price dilemma. The difference in price is roughly the price of the travelcard and car parking tickets I spent when attempting to shop at HMV in the high street. I could make my wasted money back. But do I trust HMV to …

Recession collides with "Amazon Tax"

… accepted wisdom is that ecommerce is buoyed in no small part by its ability to enable buyers to avoid paying taxes on high ticket items (which also lessens the burden of shipping charges). Buying that new laptop on Amazon versus a local store can shave a …

Were reports of the entertainment industry's death greatly exaggerated?

… record profits in 2007 and despite a slight decrease in tickets sold in 2008 in the US and Canada, realized slightly higher box office earnings in 2008 thanks to higher ticket prices. Despite the Motion Picture Association of America's worries …

Best practice tips for mobile websites

… to use if you want the latest news and sport, as well as offering video content. Getting information on train times and tickets is one obvious use for mobiles, but thetrainline.com is criticised for offering no mobile version of its site, which makes …

Q&A: thetrainline.com’s Iain Hildreth on user experience

… a radical overhaul. Unless the way tickets are classified changes fundamentally, the trade … research was that people like booking tickets at stations, because they want the … channels to research and book tickets? We are obviously working towards making …

UK ticket search engine launches in US

… this month by viagogo, the European online ticket exchange. TickEx, which is privately funded, allows users to browse and compare tickets by searching for artists, venues, cost, … It says the market for live tickets is worth £2.6bn each year …

Ticket exchange bags $30m in funding

… said: “There is massive potential to build a global secondary ticketing market, and Viagogo is the company to do it. While existing secondary ticket providers are content with their limited scope, we are thinking …

Facebook music - sweet song of success or final ballad of failure?

… offers free music streaming and playlists, music downloads for a fee, and other music merchandising services such as ringtones, concert ticket sales and physical goods like tshirts (if this sounds like MySpace Music, it’s because it is exactly their model …

MySpace Music sings a disappointing tune

… features. Why not allow users to connect with others who plan to attend? Why not attempt to offer a ticketing sales platform (which would probably appeal to many smaller artists and venues)? Finally, while MySpace provides some general …