How has customer service helped shape Zappos since it first launched?
Our customer interaction has been the ultimate marketing tool since Zappos began. Especially in the beginning when there wasn’t a ton of money to be put into marketing, we decided …
What is your approach to usability? Is it a continuous process of testing and improvement?
Being part of a very customer centric organisation, trying to engrain usability within the heart of johnlewis.com has always been an important priority for us. …
According to keynote speaker Marc Schiller, CEO of Electric Artists: "People would … , problem solving and sharing best practices. Keynote speaker Bryan Eisenberg has lost a … online. Sterne explained in his keynote: "Always think about what people are …
… this. I started the Web Analytics Association with [fellow Peer Summit keynote] Jim Sterne and Andrew Edwards about six years ago now in … myself. Q: Any final thoughts on either your Peer Summit keynote or the topics you'll be moderating at the event? A …
Q: So what will your keynote topic be?
A: I'm really focused right now on what to look out for and to act on in 2010. We're putting together our thoughts on themes, and on what's growing in importance.
Q: Can you provide some examples?
A: Marketing …
… reports.
280slides – an easy-to-use online version of Keynote / Powerpoint. Create your slideshow via the internet – no software … within web pages. It’s essentially YouTube for Powerpoint / Keynote, and it's very handy for sharing your own presentations …
A Party Theory of Twitter
Contests and Twitter: The Good, The Bad, and The Ugly
Ogilvy PR 360 DI Twitter Webinar
Connecting Business on Twitter
Twitter And Its Tools By Robin
… Evernote (a portable documenting app - store notes, images, audio memos, etc)
AroundMe (what's happening nearby?)
Keynote Remote (create slideshows on the move)
Done (a to-do list based task manager)
Remember The Milk ( …
… problems and increasing customer satisfaction? Q: What are you looking forward to at Econsultancy's Peer Summit, other than your keynote? A: Meeting the peers! Waving the Econsultancy flag. To help people in the U.S. become aware of this incredible …
But after reading a summary of Bartz's comments at her keynote interview at AllThingsDigital's D7 conference, I started to wonder. Her answers seemed just a little bit too slick. And then I read her comment about Yahoo needing "boatloads of money" to do a …
… , what is it? Hire experts and people that have a vested personal interest in seeing you succeed.
Eric Frenchman will be delivering a keynote presentation (his first in Europe) at Econsultancy's Future of Digital Marketing event on 17th June 2009.
Yesterday's obligatory Twitter event on Day 2 of London's Internet World conference (#IWTD) was an open Q&A session with a panel featuring Econsultancy CEO Ashley Friedlein, Kai Turner of Agency.com and Guy Stephens of Carphone Warehouse.
Former …
… avoided saying the things Xbox Live users wanted to hear.
Here’s what he should have said during his otherwise flat keynote at CES:
“We’re going to stop selling Xbox Live Gold accounts until all of the problems have been sorted out.” …
Some of Kawasaki's Twitter tips:
Link Sources: Kawasaki finds useful links to Tweet about at sites such as StumbleUpon and Alltop. He is the co-founder of Alltop, and uses categories such as science news and oddities. A link to a site such as "peanut …
"Where is the creative innovation in advertising?" she asked,
faulting publishers and third-party ad networks for driving down prices
and overweighting online advertising with "math and science."
As usual, Wenda's right -- or at least partially …
