Retailers need to focus on online customer service

… , which features the following suppliers: ATG, Bazaarvoice, Clicktools, Confirmit, Creative Virtual, Danesoft, Globalpark, InQuira, Instantservice, iPerceptions, nGenera (Formerly Talisma), Parker Software, RightNow Technologies, Synthetix, Transversal.

Online customer service: The case for investment

… 's Guide features the following suppliers: ATG, Bazaarvoice, Clicktools, Confirmit, Creative Virtual, Danesoft, Globalpark, InQuira, Instantservice, iPerceptions, nGenera (Formerly Talisma), Parker Software, RightNow Technologies, Synthetix, Transversal

Survey highlights customer response issues

… 24 hours and just 19% did so accurately. Talisma contacted 62 leading UK online retailers to ask about … McNerney, vice president and general manager, International Operations, Talisma, said: “The online retail market is growing rapidly …

Online Customer Service Tech market growing at 50% - new report

… this rapidly expanding market: Creative Virtual, InstantService, InQuira, Kana, LivePerson, Microsoft ASA, Parker Software, RightNow, Synthetix, Talisma, Transversal and Trinicom. A great deal has been happening in this sector since we last produced this …