Customers unhappy with broadband customer service
A new survey has shown that consumers are generally happy with the quality of home internet services, but also revealed a high level of dissatisfaction over customer service.
In Point Topic’s latest Broadband Consumer Survey, 91% of broadband customers said they were happy with the quality and reliability of their internet service, and 82% are satisfied with download times.
BT pioneers new ‘spam-buster’ system
BT hopes to take a lead in the battle against the scourge of spam on the internet by introducing a new system designed to filter out spam before it reaches their customer’s PCs.
BT’s Content Forensics system, devised by StreamShield Networks, will scan millions of emails every day, alerting them to the location of spam related problems on its network.
Carphone Warehouse buys AOL's UK unit
Carphone Warehouse has announced an agreement to purchase AOL’s UK internet access business for £370m.
The retailer is believed to have fought off competition from BSkyB for the ISP, whose sale forms part of AOL’s refocus from subscriptions onto ad revenues.
UK broadband coverage will reach 64% in next 2 years
New research predicts rapid growth in UK broadband coverage over the next two years, with broadband penetration reaching levels of up to 90% in some areas.
Point Topic's forecast uses data from each of the 222,000 Census areas in the UK, allowing them to paint a geographical picture of broadband take-up around the country.
BT signs music deal with Sony BMG
Sony BMG has struck a deal with BT to offer on-demand access to music videos through the telco’s upcoming IPTV service, BT Vision.
Orange pulls out of bidding for AOL UK
Mobile operator Orange has pulled out of the bidding for AOL’s UK internet access unit, according to a report in The Times .
The move will see BSkyB and Carphone Warehouse going head to head for the division, the newspaper said.
Sky to stream Champions League matches
Sky Sports has announced its digital Champions League plans ahead of tonight’s group games, including live online coverage of matches for the first time.
Daily Mail buys SimplySwitch.com
The owners of the Daily Mail have expanded their web presence with the £22m purchase of Simply Energy Limited.
Your website’s technology infrastructure is a marketing and commercial issue, not a technical one
Often marketers complain that ‘IT’ are too inflexible, too difficult to work with, and don’t understand marketing. But marketers too can be guilty of not understanding, or appreciating, what they deem ‘IT’.
A website’s technical infrastructure is a case in point. I believe it is a marketing issue, and marketing responsibility, not an ‘IT’ one.
We don't need no television
Britain’s youth is driving a ‘radical shift in media consumption’ away from TV, radio and newspapers and onto the web, according to industry regulator Ofcom.
Ofcom’s Communications Market Report for 2005 shows declining interest in TV among 16-24 year olds, who watched one hour of TV less per day than the average viewer last year.
Social media: the best and worst of 2009
Email marketing: six steps to improving customer engagement in 2010
Web 2.0
Graham Charlton
Strategy & Planning
