20+ more mind-blowing social media statistics

The social media statistics I posted a few weeks ago seemed to strike a chord amongst the digital community, especially in highlighting just how big an issue this particular area of online currently is. So I’m happy to say that I’ve trawled around the internet to bring you some more snippets of useful data and awesome figures. 

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Posted 17 August 2009 10:50am by Jake Hird with 13 comments

20 + mind-blowing social media statistics

Social media remains the hot topic of the digital world and I often get asked about the various statistics involved. This in itself is fairly difficult, as this particular online sphere is constantly shifting, evolving and growing at an astronomical rate. But I’ve pulled together some interesting (and hopefully useful) data for a couple of the bigger players in the market...

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Posted 31 July 2009 10:00am by Jake Hird with 20 comments

Online consumers trust real people, not companies

Online recommendations are powerful. New data from Nielsen’s Global Online Consumer Survey reveals that 90% of consumers online trust recommendations from people that they know, with 70% trusting the opinions posted online by unknown users.

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Posted 08 July 2009 12:56pm by Jake Hird with 0 comments

Collecting multichannel customer feedback

It's increasingly common for businesses to seek out feedback from consumers and their customers, both directly and indirectly. From email surveys to customer reviews to brand monitoring solutions, companies have no shortage of tools to try to find out what customers think of them.

The biggest challenge is collecting the data and analyzing it to gain actionable insights.

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Posted 05 May 2009 09:32am by Patricio Robles with 3 comments

Social media marketing and online PR challenges for 2009

It has been interesting watching and taking part in discussions about our recent Online PR Industry Benchmarking Report. Over 300 UK marketers and PR professionals working for both in-house company teams and for agencies were surveyed.

Here are a few key report findings and opinions from those working at the coal face who blogged or commented...

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Posted 23 December 2008 11:01am by Michelle Goodall with 1 comment