Apple's customer service fail

All too eager to get cut and paste and a few other new features on my iPhone, I downloaded the latest 3.0 upgrade from iTunes not long after it was released.

However, after something like an hour of waiting, and just as the download was about to be completed, I get an error message on iTunes, and my iPhone screen looked like this:

iPhone error

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Posted 18 June 2009 10:26am by Graham Charlton with 13 comments

If you're still using the old Google Analytics code, you're not alone

In late 2007, Google upgraded the tracking code script for Analytics. The new script, ga.js, offered a number of significant improvements over the old script, urchin.js. If that didn't convince you, it also offered some assurance: Google would be maintaining ga.js going forward but urchin.js support would end at some point within 12-18 months.

Given how important web analytics are to online publishers, one might have expected websites to switch over to the new code pronto, especially major websites.

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Posted 09 April 2009 12:00pm by Patricio Robles with 2 comments