SMEs failing to exploit blogs, says study
Only 3% of SMEs are planning to start a corporate blog, according to a survey by hosting provider Fasthosts.
The firm, which questioned 2,000 small businesses, found nearly half would use a blog to drive traffic and interact with their customers, but far fewer were actually preparing to launch one.
Currys to launch online movie and music sales
Currys has announced plans to launch a low-cost online DVD and CD store aimed at undercutting major offline and online retailers.
The electrical goods firm said it would offer around 180,000 CDs and 40,000 DVDs for purchase online, with free delivery and chart and new releases priced from £8.99 and £12.99 respectively.
eBay sellers promise more protests
Angry eBay store-owners have vowed to continue their fight against fee hikes after the end of their five-day protest yesterday.
A spokesperson for the Campaign of Rebuffed Ebayers, which asked sellers and buyers to boycott the site between Thursday and Monday, said it would be arranging more demonstrations to promote eBay competitors such as Ebid, Tazbar and Amazon.
Facebook relents in privacy row
Facebook, the second most popular US social networking site, has backed down in a privacy row with its users, adding controls to two new services that allowed them to track their friends’ activities online.
eBay protestors demand CEO's head, plan new strike
In less than a week’s time, eBay faces another boycott from its customers and store partners over fee hikes, changes to search listings and a growing number of rogue sellers.
But even before the protest kicks off, its organisers have serious doubts about whether their demands will be met.
Waterstone’s relaunches site as Amazon deal ends
High street book chain Waterstone’s has relaunched its website as part of a bid to revive falling sales.
A soft launch of the site took place this week, with new features including a book club, suggestion lists and video feeds from authors.
Why do banks suck so badly at online customer service?
A couple of weeks ago I finally decided to ask Barclays why I was paying a monthly fee on an overdraft that I haven’t used for a long, long time.
I knew that finding an answer to this simple question could be a painful process, but I braced myself and set about to find out what was happening...
Tesco takes lead in online supermarket sector
Tesco is winning the online supermarket war in the UK, although Sainsbury’s internet customers spend more per order and incur lower delivery charges, according to a new study.
UK online spending to double by 2010
UK web shoppers will spend £6.25 billion on groceries a year by 2010, an increase of 235% over last year, according to a study by Paypal.
Research by the payment firm suggests British online spending will double to £39 billion, with the grocery sector taking the lion’s share of the market.
Thousands of holidaymakers duped by fake sites
Scammers have fooled thousands of British consumers into paying for non-existent summer holidays online, the Association of British Travel Agents (ABTA) has warned.
The Metropolitan Police has launched an investigation into at least five UK-based websites pretending to sell package holidays to European destinations.
Social media: the best and worst of 2009
Email marketing: six steps to improving customer engagement in 2010
Web 2.0
Graham Charlton
Strategy & Planning
