The ugly side of the social web
Stephen Fry, a couple of weeks ago, decided to stop using Twitter. He was offended by one of his many followers calling his tweets “boring”. Thankfully, he is back and even though he was annoyed by the comment he has since DM’d the chap who made the criticism, and we are led to believe everyone is happy again and normal service has been resumed.
In a similar, but much less grander scale, I was nominated as “Pr*ck of the Year” on Twitter; have being associated with a pregnant goldfish; and had both my intelligence and parenthood brought into question. This was all down to a blog post (not on Econsultancy I might add) in which I had written about how a political party was using Twitter at their party conference.
Many organisations have been on the receiving end of similar comments, which stick around for sometime on the web. But is there anything that organisation can do to tap into this behaviour and turn it to their and their customers' advantage?
Is this Listia ad on TechCrunch a 'scam' offer?
The other day, I was checking the latest posts on TechCrunch and came across a promotion promising a free pack of MySpace branded playing cards. I love free things and I clicked, hoping that my next game of poker would have a MySpace theme.
Instead I was greeted by a charity auction on a service called Listia. To bid, I needed 'credits'. The parallels to the scam offers controversy I wrote about on Monday started to became apparent.
Google Go: was the name already taken?
Yesterday Google announced that it was releasing Go, a new open source programming language that's designed to aid in rapid development while at the same time supporting the latest technologies, like multi-processor CPUs.
There's only one problem: there's apparently already a programming language named 'Go'.
Sh*t My Dad Says: from Twitter to television in less than five months
Want to break into Hollywood? Try breaking into Twitter first. Just ask 28 year-old Justin Halpern and he'll tell you: Twitter can be your golden ticket.
On August 3, Halpern set up an account, @shitmydadsays. The purpose: share some of his 73 year-old dad's wisdom with the world. You see, Halpern had just moved back in with the folks and figured that some of the things his dad told him might be worth rebroadcasting on Twitter. Turns out he was right: @shitmydadsays now has over 700,000 followers.
Did CoTweet just take Twitter's business model, and future customers?
When it comes to launching a business model, Twitter has been as slow as molasses. Co-founders Ev Williams and Biz Stone are always quick to point out that their focus right now is on the product, not on making money.
One of the potential business models that has been discussed: brand management tools and data access for brands. But what happens if Twitter takes too long and third parties take over the market?
Business blogging FAQs
Last week, Blogware's Chris Baggott and I participated in a webinar about business blogging. As is so often the case with these things, we received more questions from the participants than we were able to respond to. Moreover, many of the questions are ones I've frequently heard over the years when presenting on business blogging at conferences and from readers.
So herewith, the FAQs on business blogging I hear most often...along with answers that will, hopefully, help move things along at organizations that want to blog, but are stymied by confusion, doubt and uncertainty around issues both technical and content-oriented.
Q&A: Julian Sambles on the Telegraph's social media strategy
Julian Sambles is Head of Audience Development at the Telegraph, responsible for digital audience growth, engagement and page yield.
He is speaking at our Online Marketing Masterclasses event next week to discuss how the newspaper uses search engines to acquire traffic, so I thought I'd ask him a few questions in advance about the Telegraph's social media strategy.
Is the controversy over virtual goods and 'scam' CPA offers overblown?
The market for virtual goods, and the CPA offers that many consumers
complete to purchase them, is under attack. The first salvo was fired
by TechCrunch's Michael Arrington and the battle has now spread to the
mainstream media.
The fallout was quick. And it continues: after being the target of no less than six TechCrunch posts in the past week relating to these 'scam' offers, Zynga, one of the most prominent companies in the space, has removed all of its CPA (lead gen) offers while it seeks to work with the third party networks that provide them to root out the types of offers that have come under fire.
American Airlines fires an employee for...customer engagement
Imagine for a moment that you're the CEO of American Airlines (AA). A customer named
Dustin Curtis comes to the conclusion that your website sucks after
booking a flight on it and finding the process to be a "horrific
displeasure".
A UX designer by trade, Curtis takes it upon himself to redesign your website's homepage and provide some suggestions. All at no cost, of course. He publishes this as a blog post that begins, "Dear AmericanAirlines". Shortly thereafter, the UX designer receives an email from an AA employee who does UX design for your company.
Q&A: Sienne Veit on Marks & Spencer's social media strategy
Marks & Spencer's online strategy has gone through a variety of changes in recent months. As well as revamping their main website, the British retail giant has embraced social media by incorporating ratings and reviews into their website, and using Facebook and Twitter to join the conversation and better engage with customers.
It is encouraging to see a major brand like M&S experimenting with new online channels. By incorporating social media into their strategy, Marks & Spencer has enhanced its ability to respond to customers. Additionally, the brand is better placed to manage their online reputation more effectively.
At a recent iCrossing social media briefing, I asked Business Development Manager, Sienne Veit about the changes that Marks & Spencer has implemented and the impact of social media on the brand.
Social media: the best and worst of 2009
Email marketing: six steps to improving customer engagement in 2010
Web 2.0
Graham Charlton
Strategy & Planning
