Posts tagged with 'Christmas sales'
As less forward-thinking retailers have gone under in the past couple of weeks, John Lewis has been a high street success story, thanks in no small part to its multichannel approach.
The retaier achieved a 44% increase in online sales over Christmas, so what lessons are there for other retailers?
I've been asking John Lewis' Head of Online Delivery and Customer Experience Sean O'Connor abut the secrets behind its success...
It proved to be a fruitful Christmas for John Lewis, with like-for-like sales up 13% in the five weeks to December 29 compared to the same period in 2011.
And the news from its ecommerce store was even more impressive. Online sales grew almost three-times faster at 44.3% and now account for a quarter of all group sales.
In fact it reached more than £800m in annual sales through Johnlewis.com in December.
So how has John Lewis managed to pull off such a massive increase in online sales? Here’s a run down of some of the reasons behind its continued success...
Christmas is traditionally a time when we meet up with our families to share gifts and overindulge on food and drink.
But new data shows it’s also increasingly becoming a time to go online and indulge in some retail therapy.
Stats from Experian Hitwise show that Christmas 2012 was the busiest ever for online retailers in the UK, with consumers making 84m visits to retail websites on Christmas Eve and 107m visits on Christmas Day.
This is an increase of 86% and 71% respectively compared to 2011.
Amazon came out on top in the battle of the retailers, leapfrogging eBay to become the most visited ecommerce site on Christmas Day with more than 12% of all visits.
Email is considered to be the most important channel for driving online sales this Christmas, according to a survey of marketing professionals by eCircle.
More than 40% of respondents said email is ‘very important’ for driving sales, followed by SEO and SEM (both 33%).
In comparison, social media is considered to be the fourth most important channel with 20%.
This tallies with data from the Econsultancy / Adestra Email Marketing Census.
It shows that more than two-thirds of companies (70%) rate email marketing as ‘excellent’ (23%) or ‘good’ (47%) in terms of return on investment. While this represents a slight fall from 2011 (72%), this is still a higher ROI than any other digital marketing channel except search engine optimisation (79%).
Now it's a few weeks after Christmas, a few more stats on sales figures over the festive period have been released.
Due to the consumer downturn many retailers have reported a fall in like-for-like sales, but online retail has continued to grow this Christmas, though this is not necessarily enough to compensate for poor high street sales. Here's a round-up of some of the most recent e-commerce stats.