Posts tagged with 'CSL'

How CSL can deal with its negative search results #secretshopper

This week's Secret Shopper programme seems to have resulted in some much-needed improvement to CSL's customer service, but the sofa retailer also needs to look at its web presence. 

It seems that there are plenty of negative comments about CSL online, including an entire website devoted to complaints about the company. So what can CSL do about this? 

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by Graham Charlton 28 January 2011 11:21am 11 comments