Posts tagged with 'customer relations'
Social media is all about building long-term relationships with
individual customers so they become regular, active users of your site, service or
relationship to the point where a customer trusts and values your
opinion is hard. After all, deep down they know you want to sell them
something. Destroying that bond on the other hand is child’s play.
Let’s look at the most common ways companies break the bonds of trust
and turn customers off, and see if we can work out how to fix the