Posts tagged with 'Post Office'

Site review: the new RoyalMail.com delivers on customer experience

E.M. Forster, great Victorian-born champion of the internet, sorry, humanism, once wrote this:

"Letters have to pass two tests before they can be classed as good: they must express the personality both of the writer and of the recipient".

The Royal Mail's revamped website is the latest in a string of big organisations meeting new and improved standards in customer experience.

The aesthetic of the site accounts largely for its improvements, and the site as it stands can be seen, excuse me Edward, to express more of the Royal Mail's personality as well as those of its various audiences.

First, I'll look at some interesting little here's and there's from around the site before panning out.

Trusted Faces ties up with Post Office to verify identity online

Online security company Trusted Faces has linked face-to-face recognition at any UK Post Office to its Online Passport service, enabling people to instantly prove their identity and appearance online.

Verify has operated an offline system in conjunction with the Post Office for several years that is used to verify identity for criminal record, solicitors or employment checks; carrying out around 180,000 reviews so far.