Posts tagged with 'response times'

Etailers need to pay more attention to email customer service

I read with interest that Ryanair was the subject of a recent EU decision, thanks to its failure to provide an email address as a customer contact option.

While it's important that companies selling online should provide customer service by email, retailers should make sure that customers can easily find an email address, and that responses are within a reasonable time.

Unfortunately, this doesn't always happen, and many online retailers have plenty of room for improvement in their email customer service.