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Self Service Technologies (9 replies)

Hi Guy's I have been handed the task of developing the service & Support department. We are a Global manufacturing buisness and my question is with regards to the website. I would like to introd...

Avatar-blank-50x50 Eve Taylor
Web Marketing Executive at Teknek
almost 5 years ago

Pre-registration required for online account management (5 replies)

The functional spec for a current project states that users: - can complete actions A, B and C via standard web form regardless if unregistered - can complete actions A, B and C as well as X, Y a...

Darren Sandbach Darren Sandbach
Web Executive at Severn Trent Water
almost 5 years ago

On-site surveys (9 replies)

We are looking at running an on-site survey to gather information from our users - usual sort of thing. However there is a big debate internally about where and how the survey should appear. The op...

Caroline Whyatt Caroline Whyatt
Enterprise Head of Digital Experience at Royal Mail group
almost 5 years ago

High level SEO strategy (1 reply)

SEO strategy usually gets confused with specific SEO tactics. How does a high level SEO strategy look like on paper? Can anyone define a high level SEO strategy? What elements would constitute a h...

Avatar-blank-50x50 Giacomo Bertaina
Digital Strategy Director at McCann Worldgroup
almost 5 years ago

Ads before video clips (0 replies)

Hi, My first post so be kind. I've been set the tast to redevelop one of my companies sites and look at new revenue streams. On our site we have video clips which are highly targeted, they are in ...

Kenny Mulcahy Kenny Mulcahy
Account Manager at connect communications
almost 5 years ago

Conversion rates for membership (1 reply)

Hi there - we are a UK based conservation charity planning our first major PPC campaign for online membership recruitment. Looking at the Google results for our proposed keywords we can see that m...

Avatar-blank-50x50 Brendan Mart
Silver Digital Team at The Woodland Trust
almost 5 years ago

Keep 'em shopping (1 reply)

We're having a look at the basket / checkout process on a site at the moment and wondered if anyone has already tested the following: The aim is to keep people shopping on the site after adding th...

Stephen Pratley Stephen Pratley
Managing Director at Shine Marketing
almost 5 years ago

Text Only rendering of your site - is it relevant in this day and age! (2 replies)

Hello all! We use http://usablenet.com/usablenet_assistive.html to render a text only version of our site (www.britishcouncil.org) . In our redesign I am looking at implications of not offering th...

Chaudhry Javed Iqbal Chaudhry Javed Iqbal
Enterprise Senior Consultant eStrategy at British Council
almost 5 years ago

Long article layout (1 reply)

Hi, MoneySavingExpert, must be the masters of very long articles. We would like to find an Information Architect to look at our article layout / fonting / paragraphs within our articles and sugge...

Richard Barber Richard Barber
Silver Head of Marketing at moneysavingexpert.com
almost 5 years ago

Email confirmations as pdf attachments (2 replies)

Hi We are reviewing how we send email order confirmations to our customers who purchase various products and services from our website or via contact centre. Currently the confirmations are sent f...

Natasha Macdonald Natasha Macdonald
Gold Head Product Development at The Caravan Club
almost 5 years ago

Isn’t it about time we stopped talking about funnels? (4 replies)

Isn’t it about time we stopped talking about funnels? A rant on what “Web Analytics” is for… Setting aside for a moment our view that “Web Analytics” is not what we are about (or what our cust...

Malcolm Duckett Malcolm Duckett
VP Operations & Marketing at Celebrus Limited
almost 5 years ago

Help - issues with setting up a french domain (1 reply)

Hi, I have recently attempted to create a french domain for the company i work for but i have stumbled upon various restrictions. I know that i need to have a french address in order to finish of...

Stuart Reddall Stuart Reddall
SEO account manager at Greenlight search
over 4 years ago

10 things you should know about the new Web Accessibility Guidelines WCAG 2.0 (1 reply)

With the Web Content Accessibility Guidelines being made a Candidate Recommendation on 30th April 2008, many companies are starting to prepare for the arrival of the new Accessibility Guidelines. ...

Chris Rourke Chris Rourke
Gold Managing Director at User Vision
almost 5 years ago

What social bookmark options are on your site? What about AddThis (3 replies)

We're just thinking through what bookmarking options to put on our new site (the new version of this site, E-consultancy.com, due to be launched in August/September) to allow users to bookmark our ...

Ashley Friedlein Ashley Friedlein
Staff CEO at Econsultancy
almost 5 years ago

Banner Management System (1 reply)

Hi, I have some portals and websites, at present I am not participating in banner ads. Now I want to earn some revenue through banner Ads. Can anybody suggest me about how to create spaces in the ...

Avatar-blank-50x50 vivek singh
Consultant at Rupiz Media Ltd.
almost 5 years ago

Help!! Web 2.0 and social media regulations (1 reply)

Hi, Can anyone provide any information or where i could look on government regulations on web 2.0 and general social media? Thanls

Avatar-blank-50x50 jignesh mehta
ecomm ass at JVH
almost 5 years ago

How to put a valuation on a website idea? (6 replies)

Hello, has anyone got any suggestions/experience in putting a value on a website based business idea that is not yet "live"? The plan(s) I have has a whole variety of revenue projections - all ba...

David Murphy David Murphy
Owner at Head Higher
almost 5 years ago

Advice on setting up an online division (9 replies)

We are looking at starting an in-house client side online department, except rather than set it up like an online marketing dept, we would prefer to set it up more like an agency as we already have...

Avatar-blank-50x50 Kerry Harding
Online Marketing Executive at Priority Pass
almost 5 years ago

Sitemaps - Do you index every page on your website? (1 reply)

I have heard that if you index every single page and string on your website in your sitemap that it can work against you ? - can anyone offer any advice? Many thanks.

Sally Golland Sally Golland
Ecommerce and Marketing Manager at The Gluttonous Gardener
almost 5 years ago

Assessing web page analytics YOUR opinion counts (2 replies)

I was talking with a colleague the other day about putting multiple codes on a bunch of web pages to see if different web stat packages treat information differently. Even before I started my own e...

Jonathan Davey Jonathan Davey
Director at LiaiseOnline Limited
almost 5 years ago