Customer satisfaction with e-commerce sites improved for the second year in a row, according to the American Customer Satisfaction Index (ACSI) released by the University of Michigan.
Online retail achieved a score of 83 on ACSI's 100 point scale, while offline retailers scored 74.4. The survey was carried out in conjunction with ForeSee Results.
Former Skype VP of marketing and Video Island founder Saul Klein has joined Index Ventures to help the VC firm’s hunt for new web investments.
The London-based company has just announced the closure of a EU350m fund – its fourth - to focus on European firms in IT, life sciences and clean tech.
Klein, who will be based in Index’s London office, will help spend the new cashpile as well as working on Index’s existing portfolio, which includes the likes of Betfair, Netvibes and Last.fm.
Auction giant eBay has prevented the sale of virtual goods for online games such as
World of Warcraft
on its site.
All listings related to these virtual goods, which include currency, characters, weapons, and online game accounts are being removed by eBay due to legal concerns.
Online auction giant eBay enjoyed a good Christmas period, particularly in the UK and Germany, as fourth quarter earnings turned out to be higher than expected.
A rush to buy hard to find games consoles like the Wii and PS3 was one of the reasons given for the success, as total revenue for the last three months of 2006 reached $1.7bn, a 29% rise on the same period a year earlier.
Online auction giant eBay has acquired StubHub, an internet tickets marketplace, which deals in tickets for sports and entertainment events. The deal is worth $310 million.
Launched in 2000 and based in San Francisco, StubHub's site managed $400m (£206m) in ticket sales site last year, earning a profit of around $10m (£5m). The secondary ticket market in the US is estimated to have a turnover of $10bn per year.
Sainsbury’s has blocked the majority of voucher codes on its website, after mischievous customers found they could get massive discounts through a loophole in its coupon campaign.
The supermarket clearly hasn’t learned the lessons provided recently by toy retailer Hamleys, whose warehouses were almost stripped bare by discount-hungry consumers in the week before Christmas.
Skype founder Niklas Zennstrom has said the 'Web 2.0' phenomenon is built on more solid foundations than the first dotcom explosion - but a crash could be on the way.
Speaking to delegates at the Le Web 3 conference here in Paris today, Zennstrom said: "The big difference this time from six years ago is that we have the infrastructure built out now - in 2000, very few people had computers."
Over two thirds of UK retailers are missing out on potential revenues by not offering their goods for sale online, according to a survey by Barclaycard.
The company said many retailers are reluctant to embrace e-commerce because of the perception that set up costs are too high and that a high level of technical know-how is needed.
Internet auction site eBay has announced a 10% rise in its third-quarter profits, posting a 31% increase in sales, to $1.4 billion (£748.9m) in the three months up to September. The company's net income was $281 billion.
The profits rise was driven by a growth in its auctions; its payment service PayPal increased revenue by 41% over last year’s third quarter results.
Carphone Warehouse has launched a new auction website dedicated to the sale of mobile phones and accessories in an attempt to compete with eBay in this space.
The site, mymobileauction.com, offers buyers the chance to search and bid for mobiles as they would on eBay, and allows those looking for a mobile to narrow down their search.