| Website | www.htkhorizon.com |
|---|---|
| Subscription Level | Gold |
| Company / Organisation Type | Vendor / Technology Supplier |
| Areas of Expertise | Email Marketing, Mobile, Multichannel Marketing, Customer Experience |
| Industry Focus | Energy & Utilities, Government & Public Sector, Retail, Telecommunications |
| Address |
Chapmans Warehouse Wherry Quay Ipswich UK IP4 1AX United Kingdom |
| Number of Staff | 16-30 |
| Annual Turnover | £1m-£5m |
Description
Cloud software for multi-channel marketing and customer experience management, across email, SMS, web, social and voice/IVR.
Able to automatically segment using CRM data, behaviour and geo-location, then personalise all outbound and inbound comms to improve customer experience, build loyalty and reduce churn.
Horizon lets you track and measure campaign success across all channels in one place, using a customer-centric (CRM) approach.
Our IVR voice automation is used by brands including Telefónica O2.
Client List
O2, Tesco Mobile, BT, E-On, Specsavers, Suffolk Constabulary, and Norfolk Constabulary
Awards
2010 ICT Excellence Awards (Best software-as-a-service)
