|Company / Organisation Type||Vendor / Technology Supplier|
|Areas of Expertise||Online Customer Service, Customer Experience|
|Industry Focus||Education, Energy & Utilities, Financial Services, Retail, Travel & Leisure|
Cambridge Business Park,
|Date Established||15th May 2001|
Synthetix creates award winning customer service and knowledge-base software that engage your audience via the web, mobile phones and social networks - reducing e-mail and voice traffic to your call-centre by at least 25%.
We've worked with some of world's best known brands, transforming their online customer service and enabling millions of great customer experiences.
We believe that delivering knowledge is key to customer satisfaction, anticipating and directly answering your customers' queries before they are forced to escalate to channels such as e-mail and voice.
Meeting customer expectations isn't easy - there has never been more channels over which your customers will expect to get in touch and to ensure you maintain high levels of satisfaction and engagement, the information you make available on the web, in your call-centre and in high-street branches must be consistent.
Our knowledge-base software helps you achieve this. Hosted on a scalable, secure cloud platform, Synthetix delivers customer service solutions to any customer touchpoint from a single, channel-agnostic repository.
Founded in 2001, we've been a leading innovator in online customer service and knowledge-base software for more than 10 years.
Our 'knowledge everywhere' philosophy maximises the value of your knowledge-base investment, working your FAQs harder than single-purpose self-service products. And with new channels being added all the time, you can be confident of great ROI.
We think traditional customer self-service software 'pay per visitor' billing is unfair. Our model is based on the amount of data in your knowledge-base - something you control, so there are no unwanted bills when you experience those seasonal spikes in visitor levels.
Synthetix is an innovator in online customer service, building features such as knowledge-base auto-suggest and contextual banner ads before they became industry standard.
BBC Online, BT, Ford, Yorkshire Building Society, Chelsea Building Society, Barnsley Building Society, Kingston University, Virgin Holidays, Best Western Hotels, Wessex Water, Pearson Education, Leeds Metropolitan University, London Organising Committee of the Olympic Games (LOCOG), Northumbrian Water, UCAS, Hermes, Essex and Suffolk Water, Travelodge, Welsh Water (Dwr Cymru), Jewson, W M Morrison Supermarkets plc, Low Cost Holidays, Avios, Yorkshire Water, easyJet Holidays, Southern Water, Mark Warner Holidays, Principality Building Society, eCommera, Financial Services Compensation Scheme, Veolia Water, Enterprise Inns, Financial Ombudsman, Energy Saving Trust, Department of Energy and Climate Change, Unilever, and Foreign & Commonwealth Office
Shortlisted for Econsultancy Innovation Award 2008
For our work with The Woodland Trust - Best Use of Innovation in Payroll Giving - The Institute of Fundraising
Reports featuring Synthetix Ltd
- Online Customer Service Buyer's Guide 2009, 26 Mar 2009
Supplier Showcases Synthetix Ltd has presented at
- Online Survey and Customer Service Solutions Supplier Showcase, 7 Dec 2006
- Online Customer Service Solutions Supplier Showcase, 14 Jul 2005
Press Releases from Synthetix Ltd
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