What's the value of email in the age of social media?

25 slide PowerPoint presentation by Econsultancy CEO Ashley Friedlein giving his views on the role of email in the age of 'social media' and how email is likely to change as we move into an increasingly real-time 'conversation' economy and with the advent of new communications technologies like Google Wave. 

The presentation was given at the CheetahMail Retail Forum 2009 on 2nd June in London, UK. 

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