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&lt;p&gt;
Service Marketing, Product Management, eBusiness, eCommerce, Branding
&amp;amp; Customer Experience executive with emphasis on technology driven
solution development, delivery, and stakeholder communications within
B2B &amp;amp; B2C markets. &lt;/p&gt;&lt;p&gt;Known as results driven and able to lead cross-functional teams to
drive revenue, complex channel management, and improved customer
experience. Background of senior roles with market leading Brands and
record of successful business venture launches, revenue growth, and
Brand equity enhancement (ADP, FedEx, IBM, Sharp, D&amp;amp;B, Venda).&lt;/p&gt;&lt;p&gt;Early eCommerce pioneer and leader (FedEx.com launch and multiple
enhancements) through present day (Venda eCommerce SaaS North America
&amp;amp; Reed Elsevier Global eCommerce). I know multi-channel eCommerce
front to back including payments, fulfillment, and (gasp) returns.&lt;/p&gt;&lt;p&gt;Recognized and promoted for success in leadership of diverse teams of
development, marketing, sales, finance, service, and fulfillment
professionals. &lt;/p&gt;

</about-formatted>
  <about-unformatted>&lt;div class="content"&gt;
&lt;p class="''"&gt;
Service Marketing, Product Management, eBusiness, eCommerce, Branding
&amp;amp; Customer Experience executive with emphasis on technology driven
solution development, delivery, and stakeholder communications within
B2B &amp;amp; B2C markets. &lt;br /&gt;
&lt;br /&gt;
Known as results driven and able to lead cross-functional teams to
drive revenue, complex channel management, and improved customer
experience. Background of senior roles with market leading Brands and
record of successful business venture launches, revenue growth, and
Brand equity enhancement (ADP, FedEx, IBM, Sharp, D&amp;amp;B, Venda).&lt;br /&gt;
&lt;br /&gt;
Early eCommerce pioneer and leader (FedEx.com launch and multiple
enhancements) through present day (Venda eCommerce SaaS North America
&amp;amp; Reed Elsevier Global eCommerce). I know multi-channel eCommerce
front to back including payments, fulfillment, and (gasp) returns.&lt;br /&gt;
&lt;br /&gt;
Recognized and promoted for success in leadership of diverse teams of
development, marketing, sales, finance, service, and fulfillment
professionals. &lt;/p&gt;
&lt;div id="profile-specialties"&gt;&lt;/div&gt;
&lt;/div&gt;</about-unformatted>
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  <additional-referrer-information>Google search turned up a blog discussion/interview with my former boss Dan Wagner at Venda</additional-referrer-information>
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  <company-name>Elsevier</company-name>
  <created-at type="datetime">2009-10-02T16:46:48+01:00</created-at>
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  <education-formatted>&lt;p&gt;B.A. Liberal Arts, Gettysburg Ciollege, Gettysburg, PA USA&#160; 1985&lt;/p&gt;
&lt;p&gt;MBA Marketing, Lubin Graduate School olf Business, New York, USA 1990&lt;/p&gt;

Specialties
&lt;p&gt;20+
years Product &amp;amp; Services Marketing background - both B2C and B2B.
Bridge the gap between technical and business teams; can report to CIO
or CMO. Product Management, Branding, CRM, Direct Marketing &amp;amp;
Channel Management expertise. eBusiness pioneer, having led the 1995
FedEx.com launch team as well as several other internal and external
eBusiness initiatives.&lt;/p&gt;
</education-formatted>
  <education-unformatted>&lt;p&gt;B.A. Liberal Arts, Gettysburg Ciollege, Gettysburg, PA USA&amp;nbsp; 1985&lt;/p&gt;
&lt;p&gt;MBA Marketing, Lubin Graduate School olf Business, New York, USA 1990&lt;/p&gt;
&lt;div id="profile-specialties"&gt;
&lt;h3&gt;Specialties&lt;/h3&gt;
&lt;p class="null"&gt;20+
years Product &amp;amp; Services Marketing background - both B2C and B2B.
Bridge the gap between technical and business teams; can report to CIO
or CMO. Product Management, Branding, CRM, Direct Marketing &amp;amp;
Channel Management expertise. eBusiness pioneer, having led the 1995
FedEx.com launch team as well as several other internal and external
eBusiness initiatives.&lt;/p&gt;
&lt;/div&gt;</education-unformatted>
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  <job-title>Director, Global eCommerce &amp; CRM</job-title>
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  <last-visited-on type="date">2009-10-02</last-visited-on>
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  <name-family-name>Topken</name-family-name>
  <name-given-name>Doug</name-given-name>
  <phone-number>201-819-4808</phone-number>
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  <postal-address-extended-address>493 PAul Avenue</postal-address-extended-address>
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