html_restricted <p>Over eleven years online experience in strategy, customer experience, customer service, eCRM, project management and knowledge management. A strategic thinker who is passionate about championing the cause of the customer and how their needs can be met in an increasingly multichannel environment. Now adding an understanding of social media into the mix and how social media can be used to enhance the online customer service/help and support experience. </p> <p><span style="font-family: Arial; font-size: 13px; line-height: 15px;">Over eleven years online experience in strategy, customer experience, customer service, eCRM, project management and knowledge management. A strategic thinker who is passionate about championing the cause of the customer and how their needs can be met in an increasingly multichannel environment. Now adding an understanding of social media into the mix and how social media can be used to enhance the online customer service/help and support experience.&nbsp;</span></p> true 231 1 The Carphone Warehouse 2005-10-25T15:51:12+01:00 a2fa70dca31920e332205c66869b623dbd92feb2 1 <p>Master of Studies (Oxon, 1995)</p> <p>Master of Studies (Oxon, 1995)</p> guy1067@gmail.com false true false true false 38260 2627 Customer Knowledge Manager 2009-11-06 48512 6040 Stephens Guy 07710786139 false false 1 231 GU9 Farnham false false 2009-02-02T19:50:42+00:00 5b1b8808a729da9ddf7bbbd1f5870f2eed518867 2010-11-06T08:44:25+00:00 7cc316ecd23e566d85b48ef3be2e970033449f9e 15 <p><a href="http://econsultancy.com/directories/members/guy-stephens-2"><em>Guy Stephens</em></a><em> is the Customer Knowledge Manager at Carphone Warehouse, and a guest blogger at Econsultancy. You can follow him on </em><em>Twitter</em><em> (<a href="http://twitter.com/guyatcarphone" target="_blank">@guyatcarphone</a> and <a href="http://twitter.com/guy1067" target="_blank">@guy1067</a>) and check out his </em><a href="http://beingguy1067.wordpress.com"><em>blog</em></a><em>.<br /></em></p> <p><a href="http://econsultancy.com/directories/members/guy-stephens-2"><span style="font-style: italic;">Guy Stephens</span></a><span style="font-style: italic;"> is the Customer Knowledge Manager at Carphone Warehouse, and a guest blogger at Econsultancy. You can follow him on </span><span style="font-style: italic;">Twitter</span><span style="font-style: italic;"> (<a href="http://twitter.com/guyatcarphone" target="_blank">@guyatcarphone</a> and <a href="http://twitter.com/guy1067" target="_blank">@guy1067</a>) and check out his </span><a href="http://beingguy1067.wordpress.com"><span style="font-style: italic;">blog</span></a><span style="font-style: italic;">.<br /></span></p> guy-stephens-2 true true true false iz4yjps661fcvmk5o0b3arsc0r150kq 2009-11-06T08:44:25+00:00 137