… , responsible for in-region activities including strategy, commercial planning, business development, sales, marketing, communications, call centres, reservations systems and e commerce promoting Hilton Hotels world …
… to set up a creative service business called Liquorice; moved into digital and data and changed focus to CRM, as it was called back then; launched Honeycomb Software1997; merged … marketing tools, such as email, sms, call centre and of course good 'ol DM. …
… UK, Europe & India in setting up & managing multi-site outsourced call centres
· Highly articulate and exceptional people-manager with ability to motivate & inspire teams and influence change
· …
… my interpersonal skills by looking after the customer relationship management program and auditing our outsourced call centre where I worked for a week
• Used my research and presentation skills while creating …
… revenues of almost €100m by creating and
executing an integrated marketing strategy to across the web, call centre, and
partners. I’m a trained media presenter and have the ability to
present clearly and …
… of National Tourism Database. Golf Tourism eBusiness strategy. Implementing Service Delivery and Call Centre using ITIL. Server architecture redesign and … : Manager of team of 5. Implemented Call Centre and virtual Service desk using ITIL …
… and cutting-edge technologies. With specific business & technical expertise in the establishment of call (service) centres, e-Commerce sites, data warehouses, enterprise systems management and security strategies. General …
… advertising campaigns and brand communications centred around a proprietary, ground breaking display-media broadcast platform, called Open SUITE™.
This technology transforms static display media into intelligent, …
… Aerospace sector, seventeen years in Engineering. Two years in IT manufacturing, three years in call centres and five years in B2B IT solution sales and consultancy.
A firm believer that cold calling is a waste of time and that the key …
Personal profile:
· An enthusiastic, dynamic, tenacious professional, who thrives on
challenge.
· A wide and varied knowledge of commercial activity gained within a major
media organisation and digital companies.
· Driven by …
… .2004 – 05.2005
§ Marketing and CRM strategy
development and implementation
§ Channels development
(Internet& Internet banking, call centre, SMS, ATMs, cash-ins, etc.)
§ Customers analysis and
…
… , experienced in the management and development of teams, with a focus on delivery • Detailed knowledge of Call Centre Management and consumer channel integration • Good commercial awareness across a wide range of services &
…
