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Web Effectiveness Specialist. Customer Experience Specialist with a twenty-year background in Database Marketing & Analytical CRM. Ten years specialising in Digital Insight, Web Effectiveness, Acquisition and Conversion, Online User Analysis and Behavioural Profiling.

Web Effectiveness Specialist. Customer Experience Specialist with a twenty-year background in Database Marketing & Analytical CRM. Ten years specialising in Digital Insight, Web Effectiveness, Acquisition and Conversion, Online User Analysis and Behavioural Profiling.

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Generator Consulting

2003-04-24T11:23:19+01:00

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stephen@consultgenerator.com

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srpobrien@googlemail.com

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813

3040

2009-11-06

25499

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O'Brien

Stephen

+44(0)7884 434 636

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Elsley Court

W1W 8BE

LONDON

20-22 Great Titchfield Street

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2003-04-24T11:23:19+01:00

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2010-11-06T13:59:55+00:00

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stephen-o-brien

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2009-11-06T13:59:56+00:00

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paul.wright@dyson.com

Wright

01666 827200

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Dyson Ltd

Malmesbury

SN160RP

Tetbury Hill

Dyson Ltd

2008-12-22T16:10:59+00:00

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andrew.gwynne@dyson.com

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http://www.google.co.uk/search?hl=en&q=econsultancy&btnG=Google+Search&meta=cr%3DcountryUK%7CcountryGB

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71106

Head of Global CRM

2009-11-06

5892

Gwynne

Andrew

07912597687

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Dyson Ltd

Malmesbury

SN160RP

Tetbury Hill

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2010-11-06T14:06:38+00:00

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andrew-gwynne

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Head up Vodafone UK's Online Customer Service team optimising online functionality and information for customers to self-serve and managing cross-company activity to drive usage.

Head up Vodafone UK's Online Customer Service team optimising online functionality and information for customers to self-serve and managing cross-company activity to drive usage.

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Vodafone Ltd

2007-07-26T16:57:54+01:00

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BA (hons) Business Studies MSC Management Science & Operational Research

david.morgan@vodafone.com

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2009-05-06T18:09:22+01:00

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32125

Head of Online Customer Services

2009-11-04

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Morgan

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07919368589

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Vodafone UK

Newbury

RG14 2FN

Berkshire

The Connection

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2007-07-26T16:57:54+01:00

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2010-11-04T14:35:38+00:00

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david-morgan-3

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Head of E-business. Digital industry professional. Online marketing and lead generation, customer experience design, sales optimisation, usability, accessibility, content management, web analytics, and programme management.

Head of E-business.  Digital industry professional.  Online marketing and lead generation, customer experience design, sales optimisation, usability, accessibility, content management, web analytics, and programme management.

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david.lengen@citi.com

Lengen / Head of E-business

David

02075000063

231

Citi Centre

Canary Wharf

E14 5LB

London

25 Canada Square, 19th Floor 19-69

Citi

2007-05-30T17:15:53+01:00

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david.lengen@citi.com

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32123

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Head of E-business

2009-11-01

69837

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Lengen

David

0207 500 0063

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Citi Centre 19th Floor, 19-69

Canary Wharf

E14 5LB

London

25 Canada Square

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2007-05-30T17:15:53+01:00

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2010-10-29T15:47:52+01:00

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david-lengen

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Highly motivated and results driven Digital Customer Experience Manager, with a successful track record in new product introduction, innovation, sales, and marketing. Excellent inter-personal and communication skills developed working with high profile business partners, including Barclays Bank. Managed major web redesign projects and customer improvement initiatives, meeting multi-million pound budgets and tight deadlines. Successfully negotiated numerous high profile products launches, by building good customer relationships and understanding customer requirements. Possesses sound technical knowledge of all products managed (banking and credit/mobile/cause marketing). Proven leadership skills and a strong team player, able to motivate, develop and manage multi-disciplinary teams. A well organised and highly committed manager, with a can-do attitude and a record of achieving and exceeding targets. An experienced web professional with relationships with many of the major digital agencies Webtrends, Hitwise, Forrester, Redeye, Foviance, eBenchmarkers, and Foolproof.

Highly motivated and results driven Digital Customer Experience Manager, with a successful track record in new product introduction, innovation, sales, and marketing. Excellent inter-personal and communication skills developed working with high profile business partners, including Barclays Bank. Managed major web redesign projects and customer improvement initiatives, meeting multi-million pound budgets and tight deadlines. Successfully negotiated numerous high profile products launches, by building good customer relationships and understanding customer requirements.  Possesses sound technical knowledge of all products managed (banking and credit/mobile/cause marketing).  Proven leadership skills and a strong team player, able to motivate, develop and manage multi-disciplinary teams. A well organised and highly committed manager, with a can-do attitude and a record of achieving and exceeding targets. An experienced web professional with relationships with many of the major digital agencies Webtrends, Hitwise, Forrester, Redeye, Foviance, eBenchmarkers, and Foolproof.

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Barclaycard

2007-05-15T13:16:46+01:00

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rudi.sellers@barclaycard.co.uk

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rudisellers@msn.com

2009-08-06T10:38:29+01:00

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41691

3504

Senior Customer Experience Manager

2009-10-28

68190

4945

Sellers

Rudi

07775554522

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231

1234

Northampton

NN4 7SG

Northamptonshire

Pavillion Drive

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2007-05-15T13:16:46+01:00

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2010-10-28T13:19:13+01:00

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rudi-sellers

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adam@synthetix.com

A H ASHCROFT

07808 129300

231

Trinity House, Cambridge Business Park, Cowley Road

Cambridge

CB4 0WZ

Cambs

Synthetix Ltd

2004-07-01T12:44:31+01:00

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adam@synthetix.com

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18923

Marketing Director

2009-10-23

36207

Ashcroft

Adam

01223 393 671

07808 129300

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231

Trinity House

Cowley Road

CB4 0WZ

Cambridge

Cambridge Business Park

true

false

2004-07-01T12:44:31+01:00

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adam-ashcroft

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As Head of e-Commerce Marketing for one of the UK’s leading financial service providers, Jonathan has extensive knowledge across e-commerce, strategic marketing and online technology, playing a key role in making Alliance & Leicester one of the leading direct banks in the country. With over 15 years experience in financial services, Jonathan has specialised in e-Commerce for the last 8 years. In his time at Alliance & Leicester, Jonathan has shaped the banks online strategy making them pre-eminent in the field of online direct to consumer sales. In addition, he was instrumental in Alliance & Leicester being the first bank in the UK to introduce second factor security.

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Alliance & Leicester plc

2004-06-29T22:52:29+01:00

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econsultancy@jonathanwright.net

false

true

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18364

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Head of e-Commerce Marketing

2009-10-16

36143

5849

Wright

Jonathan

0116 2003585

false

231

10 Attenborough Close

Leicester

le3 3ud

Leicestershire

Thorpe Astley

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2009-06-12T15:58:52+01:00

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2010-10-16T09:24:19+01:00

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jonathan-wright

true

false

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2009-10-16T09:24:20+01:00

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Co-operative Financial Services

2008-01-17T15:32:29+00:00

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phil.bate@cfs.coop

true

false

68616

eBusiness Development Consultant

2009-10-15

78174

6175

Bate

Philip

07841018344

false

231

BtP Solution Team

Miller Street

M60 0AL

Manchester

Level 4

false

2008-01-17T15:32:29+00:00

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2010-10-15T15:42:07+01:00

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philip-bate

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2009-10-12T14:49:01+01:00

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Founder and MD of Clicktools, a leading on demand enterprise feedback management supplier, David has been involved with the world of customer focused organisations since 1988. In addition to leading Clicktools, David is the architect of the Excellence in Customer Experience accreditation and awards programme, designed to identify and recognise organisations that excel at delivering a great customer experience. When not working, David enjoys watercolour painting, a subject where his ambition is way ahead of his ability!!!

Founder and MD of Clicktools, a leading on demand enterprise feedback management supplier, David has been involved with the world of customer focused organisations since 1988. In addition to leading Clicktools, David is the architect of the Excellence in Customer Experience accreditation and awards programme, designed to identify and recognise organisations that excel at delivering a great customer experience. When not working, David enjoys watercolour painting, a subject where his ambition is way ahead of his ability!!!

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Clicktools

2006-05-09T16:47:58+01:00

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david.jackson@clicktools.com

true

false

true

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21108

Managing Director

2009-10-02

53707

7455

Jackson

David

01202 313645

false

true

231

Suite 7, Branksome Business Park

Bournemouth

BH12 1ES

Dorset

Bourne Valley Road

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2006-05-09T16:47:58+01:00

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david-jackson-2

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2009-10-02T14:18:30+01:00

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HeathWallace

2009-09-29T10:14:04+01:00

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michael.davey@heathwallace.com

true

false

80922

Research & IA Director

2009-10-02

3513

Davey

Michael

07779027876

false

true

231

5-9 Merchants Place

Berkshire

RG6 3AQ

Reading

true

false

2009-09-29T11:28:53+01:00

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2010-09-30T16:29:00+01:00

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michael-davey

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2009-10-03T10:14:14+01:00

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Synthetix Ltd

2004-09-08T13:28:59+01:00

07ba6e812ccba435e54a0368775129bd0a8b7993

alastair@synthetix.com

true

2009-06-24T11:54:27+01:00

true

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18941

Commercial Director

2009-08-06

38319

Taylor

Alastair

01223 393508

false

true

231

Trinity House

Cambridge

CB4 0WZ

Cambridgeshire

Cambridge Business Park

true

false

2004-09-08T13:28:59+01:00

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2010-08-06T11:55:03+01:00

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alastair-taylor

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Work Experience: March 2008- Present: Ambergreen Marketing, Edinburgh, UK Team Leader and Account Manager in a UK leading new media, marketing, management and consultancy firm: <ul> <li>Lead a development and strategy team in charge of online marketing project strategy, development and implementation, directly working with an array of blue- chip, high profile client list. <ul> <li>Increased team profitability portfolio by 150% within first 6 months of leadership role</li> </ul> </li> <li>Implemented bespoke online marketing campaigns including Search Engine Optimization, Pay per Click, Social Media Optimization, Public Relation activities, Email marketing, E-Zine, Website design and usability, online shopping functions and site database creation. <ul> <li>Created a new marketing strategy for 888holdings.com (largest global online betting company) which spearheaded the launch of their UK based site presence and included SEO, Site Build and Design, Social Media, PR and Email activities </li> </ul> </li> <li>Generated leads and new business in new markets including tendering processes in private and public sector with a 75% rate of success in winning tenders. <ul> <li>Won Tenders for Edinburgh Winterfestivals, National Health Services, Winterthur/AXA, Scottish Arts Council, EA, Links of London, 888-Holdings.</li> </ul> </li> <li>Managed long term client relationships and financial budgets for online marketing campaigns and resource distribution to maximize return on investment <ul> <li>Increased number product management with Marks and Spencer’s Insurance line from 2 to 15 products based on the development of a trust and performance based relationship </li> </ul> </li> <li>Applied a team- wide commercial perspective for measurable, tangible benefits in projects translating to significant client ROI. <ul> <li>Increased ROI of online sales for Links of London from 3:1 to 9:1 within 8 months of campaign run.</li> <li>Increased ROI of online sales for EA Games from 1.5:1 to 2.3:1 within 4 months of campaign run.</li> </ul> </li> </ul> March 2007- March 2008: Work Interactive, Edinburgh, UK Marketing and Account Manager in a small new media Marketing company: · Established a customer management database tool that enabled WI to measure project performance, customer management, create customer retention schemes, coordinate project time-lines, facilitate easier billing and project sort and long term workload, resource allocation and company profits. <ul> <li>Responsible for sales and Advertising execution and consultancy</li> </ul> · Coordinated between client needs and demands and company offerings · Created online marketing campaigns for SMEs resulting in measurable increases of 212% in company's profile and business lead generation. July 2005- Aug. 2006: IDT Global, IDT Connect Project, Jerusalem, Israel Senior Accounts Manager: <ul> <li>Handling and selling telecommunication solutions to new and existing client base on a multinational level</li> </ul> · Led a staff of 8-12 from within the project in charge of account management and new clientele recruitment. Showed increases of 216% in revenues from within the team in 9 months period. · Revised strategic IT and Telecom solutions for SMEs and large organizations, including prominent US Fortune 1000 and 500 companies. · Operated internal procurement budgets of around $500,000 annually specific to the project. · Managed Market Research and Segmentation campaigns and coordinated activities with outsourced marketing firms relevant to the project. · Directed sales and interactions with large multinational corporations and organizations within the communications industry and outside of it · Demonstrated sales increase of 617% in personal accounts portfolio Aug. 2001- Jan. 2005: Israeli Consulate, Atlanta, GA, USA Intelligence and Security Officer: <ul> <li>In charge of various projects, intelligence information sharing, handling highly classified material, intelligence analysis and risk assessment</li> </ul> · Streamlined interaction with local federal and int’l agencies and authorities · Coordinated activities and interactions with large multinational organizations and companies within the government and private business sectors. · Security of consulate and employees, event security and management · Managed events and activities with Jewish agencies, bodies and organizations

Work Experience: March 2008- Present: Ambergreen Marketing, Edinburgh, UK Team Leader and Account Manager in a UK leading new media, marketing, management and consultancy firm: <ul style="margin-top: 0cm;" type="disc"> <li class="MsoNormal">Lead a development and strategy team in charge of online marketing project strategy, development and implementation, directly working with an array of blue- chip, high profile client list. <ul style="margin-top: 0cm;" type="circle"> <li class="MsoNormal">Increased team profitability portfolio by 150% within first 6 months of leadership role</li> </ul> </li> <li class="MsoNormal">Implemented bespoke online marketing campaigns including Search Engine Optimization, Pay per Click, Social Media Optimization, Public Relation activities, Email marketing, E-Zine, Website design and usability, online shopping functions and site database creation. <ul style="margin-top: 0cm;" type="circle"> <li class="MsoNormal">Created a new marketing strategy for 888holdings.com (largest global online betting company) which spearheaded the launch of their UK based site presence and included SEO, Site Build and Design, Social Media, PR and Email activities         </li> </ul> </li> <li class="MsoNormal">Generated leads and new business in new markets including tendering processes in private and public sector with a 75% rate of success in winning tenders. <ul style="margin-top: 0cm;" type="circle"> <li class="MsoNormal">Won Tenders for Edinburgh Winterfestivals, National Health Services, Winterthur/AXA, Scottish Arts Council, EA, Links of London, 888-Holdings.</li> </ul> </li> <li class="MsoNormal">Managed long term client relationships and financial budgets for online marketing campaigns and resource distribution to maximize return on investment <ul style="margin-top: 0cm;" type="circle"> <li class="MsoNormal">Increased number product management with Marks and Spencer’s Insurance line from 2 to 15 products based on the development  of a trust and performance based relationship </li> </ul> </li> <li class="MsoNormal">Applied a team- wide commercial perspective for measurable, tangible benefits in projects translating to significant client ROI. <ul style="margin-top: 0cm;" type="circle"> <li class="MsoNormal">Increased ROI of online sales for Links of London from 3:1 to 9:1 within 8 months of campaign run.</li> <li class="MsoNormal">Increased ROI of online sales for EA Games from 1.5:1 to 2.3:1 within 4 months of campaign run.</li> </ul> </li> </ul> March 2007- March 2008: Work Interactive, Edinburgh, UK Marketing and Account Manager in a small new media Marketing company: ·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">          Established a customer management database tool that enabled WI to measure project performance, customer management, create customer retention schemes, coordinate project time-lines, facilitate easier billing and project sort and long term workload, resource allocation and company profits. <ul style="margin-top: 0cm;" type="disc"> <li class="MsoNormal">Responsible for sales and Advertising execution and consultancy</li> </ul> ·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">         Coordinated between client needs and demands and company offerings ·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">         Created online marketing campaigns for SMEs resulting in measurable increases of 212% in company's profile and business lead generation.   July 2005- Aug. 2006: IDT Global, IDT Connect Project, Jerusalem, Israel Senior Accounts Manager: <ul style="margin-top: 0cm;" type="disc"> <li class="MsoNormal">Handling and selling telecommunication solutions to new and existing client base on a multinational level</li> </ul> ·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">         Led a staff of 8-12 from within the project in charge of account management and new clientele recruitment. Showed increases of 216% in revenues from within the team in 9 months period. ·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">         Revised strategic IT and Telecom solutions for SMEs and large organizations, including prominent US Fortune 1000 and 500 companies. ·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">         Operated internal procurement budgets of around $500,000 annually specific to the project. ·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">         Managed Market Research and Segmentation campaigns and coordinated activities with outsourced marketing firms relevant to the project. ·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">         Directed sales and interactions with large multinational corporations and organizations within the communications industry and outside of it ·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">         Demonstrated sales increase of 617% in personal accounts portfolio   Aug. 2001- Jan. 2005: Israeli Consulate, Atlanta, GA, USA  Intelligence and Security Officer: <ul style="margin-top: 0cm;" type="disc"> <li class="MsoNormal">In charge of various projects, intelligence information sharing, handling highly classified material, intelligence analysis and risk assessment</li> </ul> ·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">         Streamlined interaction with local federal and int’l agencies and authorities ·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">         Coordinated activities and interactions with large multinational organizations and companies within the government and private business sectors. ·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">         Security of consulate and employees, event security and management ·<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">         Managed events and activities with Jewish agencies, bodies and organizations

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Ambergreen

2009-02-11T10:13:41+00:00

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Education: 2006- 2007: Postgraduate Masters- International Business and Emerging Markets The University of Edinburgh, School of Management 1:1, First with Distinction Honors 2001- 2004: Bachelor of Business Degree, Bachelor of Political philosophy Summa Cum Laude 3.95 GPA/ 98.75% Grade average Georgia State University, J. Mack Robinson College of Business 1993- 1997: Atlanta International School- International Baccalaureate Degree Military Experience: March 1998 – March 2001- Lieutenant ranking officer in the Israeli Defense Forces · Served in Special Forces Division, building and developing an organic team of 22 individuals. · Graduated Military officers’ course in 2000, top of graduating class · In charge of recruiting, training, development, everyday and special operations for over 200 soldiers, commanders, sergeants and officers

oricarmel@yahoo.com

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72860

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Project manager

2009-02-11

4591

Carmel

Ori

2122555735

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231

777 6th Ave

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10010

Apt 26 G

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ori-carmel

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2009-02-11T10:32:23+00:00

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amy.sell@findmypast.com

Sell

Amy

020 3326 6318

231

Gateway House,

Technology Park

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Dundee

Luna Place,

brightsolid online publishing

2007-06-25T14:36:25+01:00

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ian.tester@findmypast.com

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econsultancy1@iantester.com

2009-03-19T03:28:59+00:00

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31284

Product Manager

2009-11-03

70996

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Tester

Ian

020 3326 6308

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231

38-41 4th Floor

EC2M 3TY

London

199 Broadgate

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ian-tester-3

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2005-06-02T10:44:23+01:00

1bca20d33acd4cc05ddc7025062b6bba29bb0649

hero@webgains.com

true

false

44247

Client Services Director

2009-11-03

44721

6156

Grigoraki

Hero

0207 269 1238

false

true

231

Webgains Ltd

27-29 Macklin Street

WC2B 5LX

London

Dragon Court

true

false

2005-06-02T10:44:23+01:00

d9395c5a515112cb75f0f7f29eaab8a333bf59d2

2010-11-03T10:09:33+00:00

ab74003291e16de03407c55d5a2afb3b679848e2

hero-grigoraki

true

false

6kxv8ck6rvt4k27ecjgy2y7sqtbx0xb

2009-11-03T10:09:34+00:00

html_restricted

true

justin.joyce@cit.coop

Joyce

Justin

01922721255

231

WS2 8DD

West Midlands

Co-op Travel

2006-10-12T10:20:20+01:00

72c2de169ed04edb7506a14e020e2a0ad399370e

justin.joyce@cooptravel.co.uk

false

bedfordred@gmail.com

true

false

61348

4786

Head of Customer Experience

2009-11-02

59230

75821

Joyce

Justin

01922721255

false

231

WS2 8DD

West Midlands

false

2006-10-12T10:20:20+01:00

c97598f5624b85917ee01c078f7742f00eaf1860

2010-10-27T19:55:09+01:00

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justin-joyce

true

false

dkt4hnta48vgcqij8d9cull8fab917k

2009-11-02T09:06:39+00:00

html_restricted

true

dopkin@usta.com

Dopkin

Peter

9146972217

232

70 West Red Oak Lane

10604

White Plains

US Tennis Association

2009-09-21T17:46:24+01:00

03826ca122013f30c100e4a8312891b35711360f

pugmire@usta.com

true

troypugmire@yahoo.com

true

false

80536

Senior Manager

2009-09-22

80267

Pugmire

Troy

9146972217

false

232

70 West Red Oak Lane

10604

White Plains

false

2009-09-21T17:48:51+01:00

164626bb2292023204daa7b87331e6e8a1c69a65

troy-pugmire

true

false

5j2g7xc68agbn3ww7caxrfdu43a2c8z

2009-10-17T09:44:07+01:00

html_restricted

true

City of Port Phillip

2009-06-10T08:08:43+01:00

c2262c42e46c1cd379ae0d00940372f3d254f456

onlinecomms@portphillip.vic.gov.au

false

true

false

77030

Online Communications Officer

2009-06-10

76497

Ellis

Tim

0392096800

false

99a Carlisle Street

3183

false

6d4e390a1ef016c33df4169ed9490905a3c2ead6

tim-ellis

true

false

ov84jt4pqu58v85vxo0s5jt0sytgyz8

2009-06-14T08:08:56+01:00

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I've had experience in both client and agency roles, so have a good understanding of the different demands on both. My background is predimonantly financial services strategic marketing, then moving into the internet world. I love new media, as it is still so new and therefore ever changing and evolving - the challenge of keeping up to date and the thrill of finding new ideas is tremendous. I currently work as a Strategic Director with User Vision, one of the UK's leading usability & accessibility consultancies, based in Edinburgh. We've been established since 2000 and have a great set of public and private sector clients (check us out at www.uservision.co.uk). All of the projects we manage are refreshingly different, especially as we get involved in client projects at different stages. The real satisfaction comes from shaping a company's product, software or website into a more usable and accessible one, and then seeing increased levels of traffic/greater movement around the site, and higher sales as a result.

I've had experience in both client and agency roles, so have a good understanding of the different demands on both. My background is predimonantly financial services strategic marketing, then moving into the internet world. I love new media, as it is still so new and therefore ever changing and evolving - the challenge of keeping up to date and the thrill of finding new ideas is tremendous. I currently work as a Strategic Director with User Vision, one of the UK's leading usability & accessibility consultancies, based in Edinburgh. We've been established since 2000 and have a great set of public and private sector clients (check us out at www.uservision.co.uk). All of the projects we manage are refreshingly different, especially as we get involved in client projects at different stages. The real satisfaction comes from shaping a company's product, software or website into a more usable and accessible one, and then seeing increased levels of traffic/greater movement around the site, and higher sales as a result.

true

User Vision Limited

2001-10-03T10:04:14+01:00

d00f9d231a38ef4bee37a26c25800fed9c230fa9

emma@uservision.co.uk

true

false

14173

2970

Strategic Director

2009-03-10

4497

525

Kirk

Emma

0131 225 0850

false

true

231

55 North Castle Street

EH2 3QA

Edinburgh

false

2001-10-03T10:04:14+01:00

1807d77f0c094607b97f5117fac22692813ba6b5

emma-kirk

true

false

rytf6166dsl3nawpez73hhrezzf7rmu

2009-03-10T15:37:38+00:00

html_restricted

Marketing Director at Creuna A/S working with business strategy, concept development, market and customer analysis, branding, campaign development, advertising, press contact and other disciplines within marketing and management. Core competences within the areas of marketing and branding, digital business development, idea and concept development as well as marketing and communications advisory services in relation to digital media in general.Graduate of BSc in Economics and Business Administration and has a Graduate Diploma in Business Administration in marketing management. Experience from the publishing business, the advertising business as well as the IT and Internet consultancy business. From marketing responsibilities in Aller Group, Senior Consultant and Project Manager for Young & Rubicam Interactive, Vice President of Aston Group responsible for digital communication, partner of Cubizz Communication, self-employed internet consultant as well as Senior Consultant in Buyingexperience A/S. Has been working with advisory services at management level in the IT and Internet business since 1996. Head of Marketing and Communications at Creuna since 2005

Marketing Director at Creuna A/S working with business strategy, concept development, market and customer analysis, branding, campaign development, advertising, press contact and other disciplines within marketing and management. Core competences within the areas of marketing and branding, digital business development, idea and concept development as well as marketing and communications advisory services in relation to digital media in general. Graduate of BSc in Economics and Business Administration and has a Graduate Diploma in Business Administration in marketing management. Experience from the publishing business, the advertising business as well as the IT and Internet consultancy business. From marketing responsibilities in Aller Group, Senior Consultant and Project Manager for Young & Rubicam Interactive, Vice President of Aston Group responsible for digital communication, partner of Cubizz Communication, self-employed internet consultant as well as Senior Consultant in Buyingexperience A/S. Has been working with advisory services at management level in the IT and Internet business since 1996. Head of Marketing and Communications at Creuna since 2005

true

anders.uttrup@creuna.dk

Danmark

Creuna

+45 22685823

Hammerensgade 4

DK-1267

Creuna A/S

2006-04-28T08:04:38+01:00

d59f2687620b1dbc490b2c7bec34a18846281896

Graduate of BSc in Economics and Business Administration and Graduate Diploma in Business Administration in marketing management.

anders.uttrup@creuna.dk

true

anders.uttrup@creuna.dk

true

false

58942

4834

CMO

2009-11-08

53423

4701

Uttrup

Anders

+45 22685823

4522685823

true

Hammerensgade 4

DK-1267

Copenhagen

true

false

2006-04-28T08:04:38+01:00

2b7fa6dd6498e5feb9d98c6985328ca062cedb47

2010-11-07T09:32:18+00:00

23fa249c3c149fc8d623c3b23632743d452900a5

anders-uttrup

true

false

35lfgru7t6076b87jem9x1zqhh8lgc4

2009-11-08T08:24:11+00:00

html_restricted

Over eleven years online experience in strategy, customer experience, customer service, eCRM, project management and knowledge management. A strategic thinker who is passionate about championing the cause of the customer and how their needs can be met in an increasingly multichannel environment. Now adding an understanding of social media into the mix and how social media can be used to enhance the online customer service/help and support experience.

Over eleven years online experience in strategy, customer experience, customer service, eCRM, project management and knowledge management. A strategic thinker who is passionate about championing the cause of the customer and how their needs can be met in an increasingly multichannel environment. Now adding an understanding of social media into the mix and how social media can be used to enhance the online customer service/help and support experience.

true

231

The Carphone Warehouse

2005-10-25T15:51:12+01:00

a2fa70dca31920e332205c66869b623dbd92feb2

Master of Studies (Oxon, 1995)

guy1067@gmail.com

false

true

false

true

false

38260

2627

Customer Knowledge Manager

2009-11-06

48512

6040

Stephens

Guy

07710786139

false

231

GU9

Farnham

false

2009-02-02T19:50:42+00:00

5b1b8808a729da9ddf7bbbd1f5870f2eed518867

2010-11-06T08:44:25+00:00

7cc316ecd23e566d85b48ef3be2e970033449f9e

<a href="http://econsultancy.com/directories/members/guy-stephens-2">Guy Stephens</a> is the Customer Knowledge Manager at Carphone Warehouse, and a guest blogger at Econsultancy. You can follow him on Twitter (<a href="http://twitter.com/guyatcarphone" target="_blank">@guyatcarphone</a> and <a href="http://twitter.com/guy1067" target="_blank">@guy1067</a>) and check out his <a href="http://beingguy1067.wordpress.com">blog</a>.

<a href="http://econsultancy.com/directories/members/guy-stephens-2">Guy Stephens</a> is the Customer Knowledge Manager at Carphone Warehouse, and a guest blogger at Econsultancy. You can follow him on Twitter (<a href="http://twitter.com/guyatcarphone" target="_blank">@guyatcarphone</a> and <a href="http://twitter.com/guy1067" target="_blank">@guy1067</a>) and check out his <a href="http://beingguy1067.wordpress.com">blog</a>.

guy-stephens-2

true

false

iz4yjps661fcvmk5o0b3arsc0r150kq

2009-11-06T08:44:25+00:00

137