Synthetix are the owners and designers of multi award winning online customer service solutions. Our multichannel approach reduces call-centre traffic by providing automated systems, which contain comprehensive information to customers from a knowledge-base of FAQ-style questions and answers (via the web, e-mail and IM). In addition, we can integrate live chat solutions when there is a need for real human interaction.

Synthetix are the owners and designers of multi award winning online customer service solutions. Our multichannel approach reduces call-centre traffic by providing automated systems, which contain comprehensive information to customers from a knowledge-base of FAQ-style questions and answers (via the web, e-mail and IM). In addition, we can integrate live chat solutions when there is a need for real human interaction.

Synthetix was founded by an experienced team of marketing and IT professionals to offer “Smart” internet marketing solutions. Levering cutting-edge proprietary technology, Synthetix has become the leading developer of Virtual Agents – intelligent online customer self-service software programs which reduce support costs, and help you market your products and service more effectively on-line. SmartAgent can also be deployed for internal applications, such as training, in a very cost effective way. Virtual Agent technology is the perfect way to build an effective customer-centric online presence where customers can help themselves to as much or as little information as they require – regardless of their expertise with information technology. Synthetix SmartAgents assist users with making complex choices, answer questions, explain jargon and humanise interfaces. SmartAgent incorporates a feature-set based on commercial needs – incorporating expert-system functionality which enables complex decision to be reduced to a series of simple multiple-choice interactions, a real-time quote engine which allows the Agent to replace or complement on-site loan/mortgage calculators and conversation goals, which intelligently manage the flow of a conversation and gently push the user through a pre-planned “path”. SmartAgents enable your current and prospective customers to obtain sales, marketing and support information quickly and easily. SmartAgent also allows staff to obtain information quickly and efficiently when deployed for as an internal application. This unique Virtual Agent technology lower sales, support and training costs, deliver a quick return on your investment and add compelling interactive dialogues to any website. SmartAgents are more effective than endless pages of frequently asked questions, and appeal to users with even the most basic computer literacy. Built around a lightweight, natural-language conversational engine specially developed by Synthetix, SmartAgent engages visitors to your website, in banner ads, on a desktop and via SMS in a motivated, friendly conversation where you control the goals and outcomes. When the dialogues are finished our first-class analytics service, Synthetix.info, delivers all that you need to know about how your Agent is performing. We record all of the conversations which users have with SmartAgents, and analysis of this data will reveal where the weak spots in your web presence are. Conventional web analytics tell you how popular the pages of your website are. Synthetix.net tells you how popular the pages you haven’t got are.

Synthetix was founded by an experienced team of marketing and IT professionals to offer “Smart” internet marketing solutions. Levering cutting-edge proprietary technology, Synthetix has become the leading developer of Virtual Agents – intelligent online customer self-service software programs which reduce support costs, and help you market your products and service more effectively on-line. SmartAgent can also be deployed for internal applications, such as training, in a very cost effective way. Virtual Agent technology is the perfect way to build an effective customer-centric online presence where customers can help themselves to as much or as little information as they require – regardless of their expertise with information technology. Synthetix SmartAgents assist users with making complex choices, answer questions, explain jargon and humanise interfaces. SmartAgent incorporates a feature-set based on commercial needs – incorporating expert-system functionality which enables complex decision to be reduced to a series of simple multiple-choice interactions, a real-time quote engine which allows the Agent to replace or complement on-site loan/mortgage calculators and conversation goals, which intelligently manage the flow of a conversation and gently push the user through a pre-planned “path”. SmartAgents enable your current and prospective customers to obtain sales, marketing and support information quickly and easily. SmartAgent also allows staff to obtain information quickly and efficiently when deployed for as an internal application. This unique Virtual Agent technology lower sales, support and training costs, deliver a quick return on your investment and add compelling interactive dialogues to any website. SmartAgents are more effective than endless pages of frequently asked questions, and appeal to users with even the most basic computer literacy. Built around a lightweight, natural-language conversational engine specially developed by Synthetix, SmartAgent engages visitors to your website, in banner ads, on a desktop and via SMS in a motivated, friendly conversation where you control the goals and outcomes. When the dialogues are finished our first-class analytics service, Synthetix.info, delivers all that you need to know about how your Agent is performing. We record all of the conversations which users have with SmartAgents, and analysis of this data will reveal where the weak spots in your web presence are. Conventional web analytics tell you how popular the pages of your website are. Synthetix.net tells you how popular the pages you haven’t got are.

Shortlisted for Econsultancy Innovation Award 2008 For our work with The Woodland Trust - Best Use of Innovation in Payroll Giving - The Institute of Fundraising

Shortlisted for Econsultancy Innovation Award 2008 For our work with The Woodland Trust - Best Use of Innovation in Payroll Giving - The Institute of Fundraising

--- - BBC Online - Berkeley Homes - BT - Ford - Vauxhall Motors - Egg - Yorkshire Building Society - Currys - Hitachi - AEG - Electrolux - Who Cares Trust? - Masterfoods - Ultralase - CSkills - Opel - Lawnflite - Malaguti - Moto-roma - SkillsActive - De Montfort University - Kingston University - Virgin Holidays - enjoyEngland.com - Butlins - Best Western Hotels - Lincolnshire County Council - Wessex Water - Enterprise Inns - London Organising Committee of the Olympic Games (LOCOG) - Northumbrian Water - Essex and Suffolk Water - Travelodge - Welsh Water (Dwr Cymru)

Telephone: 01223 393 508 Website: <a href="http://www.synthetix.com">www.synthetix.com</a> Email: <a href="mailto:info@synthetix.com">info@synthetix.com</a>

Telephone: 01223 393 508 Website: www.synthetix.com Email: info@synthetix.com

info@synthetix.com

01223 393 508

2004-07-01T12:44:31+01:00

2001-05-15

true

Synthetix is a leading developer of intelligent software solutions used for on-line customer service, marketing and training. Synthetix software lets you interact with websites, banner adverts, desktops and mobile telephones using natural language - making your online presence 'customer-centric'. Founded in May 2001, Synthetix has built unparalleled expertise in our field, through continued refinement of our SmartAgent engine, which delivers what your prospective clients really want - control. It's not just your users who will be delighted with SmartAgent, though - your sales and marketing team will love the way it captures and analyses user opinions through our synthetix.net subscription service, letting you get closer to your on-line customers than you ever thought possible. That's why SmartAgent is the on-line customer service software of choice for major brands like Ford, BT, GM and Dixons Group Plc.

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