Foviance is a leading customer experience consultancy with a focus on delivering measurable benefits that works globally with some of the world’s best known brands. Founded in 2000 and with a heritage in website usability and data analytics, Foviance delivers consultancy to its clients about the effectiveness of their individual channels, such as mobile, web and call centre and how they combine in a cross-channel environment. For many clients, insight is provided not only in their home market, but also internationally through Foviance extensive alliance network. Foviance engages with its customers wherever they are in their product lifecycle, and provides insight so they understand how to improve, create and deliver excellent customer experiences. Foviance boasts 43 of the UK FTSE 100 companies among its client roster, including Barclays, BSkyB, and Sainsbury’s. In addition Foviance works with International brands such as Astra Zeneca, Dell and Nokia. For further information please visit: <a href="http://www.foviance.com">www.foviance.com</a>

Foviance is a leading customer experience consultancy with a focus on delivering measurable benefits that works globally with some of the world’s best known brands. Founded in 2000 and with a heritage in website usability and data analytics, Foviance delivers consultancy to its clients about the effectiveness of their individual channels, such as mobile, web and call centre and how they combine in a cross-channel environment. For many clients, insight is provided not only in their home market, but also internationally through Foviance extensive alliance network. Foviance engages with its customers wherever they are in their product lifecycle, and provides insight so they understand how to improve, create and deliver excellent customer experiences. Foviance boasts 43 of the UK FTSE 100 companies among its client roster, including Barclays, BSkyB, and Sainsbury’s. In addition Foviance works with International brands such as Astra Zeneca, Dell and Nokia. For further information please visit: www.foviance.com

Foviance is the expert in customer experience. With a heritage in digital usability and analytical consulting, Foviance provides real insight about user behaviour when interacting with brands.

Foviance is the expert in customer experience. With a heritage in digital usability and analytical consulting, Foviance provides real insight about user behaviour when interacting with brands.

--- []

info@foviance.com

+44 (0)8450 546 500

2006-07-04T14:35:53+01:00

2000-01-01

true

Usability services, Web Analytics, Experience management, accessibility, eye tracking, UCD, wire frames, user testing, online surveys, research services, experience architecture, experience blueprints, emotional engagement, prototype testing, information architecture, agile testing, remote testing, usability laboratories

2165

645

8091

4857

8013

Foviance

231

6th & 7th Floors

EC2A 4BX

London

14 Bonhill Street

false

foviance

2009-06-22T16:57:23+01:00

http://www.foviance.com/

Synthetix are the owners and designers of multi award winning online customer service solutions. Our multichannel approach reduces call-centre traffic by providing automated systems, which contain comprehensive information to customers from a knowledge-base of FAQ-style questions and answers (via the web, e-mail and IM). In addition, we can integrate live chat solutions when there is a need for real human interaction.

Synthetix are the owners and designers of multi award winning online customer service solutions. Our multichannel approach reduces call-centre traffic by providing automated systems, which contain comprehensive information to customers from a knowledge-base of FAQ-style questions and answers (via the web, e-mail and IM). In addition, we can integrate live chat solutions when there is a need for real human interaction.

Synthetix was founded by an experienced team of marketing and IT professionals to offer “Smart” internet marketing solutions. Levering cutting-edge proprietary technology, Synthetix has become the leading developer of Virtual Agents – intelligent online customer self-service software programs which reduce support costs, and help you market your products and service more effectively on-line. SmartAgent can also be deployed for internal applications, such as training, in a very cost effective way. Virtual Agent technology is the perfect way to build an effective customer-centric online presence where customers can help themselves to as much or as little information as they require – regardless of their expertise with information technology. Synthetix SmartAgents assist users with making complex choices, answer questions, explain jargon and humanise interfaces. SmartAgent incorporates a feature-set based on commercial needs – incorporating expert-system functionality which enables complex decision to be reduced to a series of simple multiple-choice interactions, a real-time quote engine which allows the Agent to replace or complement on-site loan/mortgage calculators and conversation goals, which intelligently manage the flow of a conversation and gently push the user through a pre-planned “path”. SmartAgents enable your current and prospective customers to obtain sales, marketing and support information quickly and easily. SmartAgent also allows staff to obtain information quickly and efficiently when deployed for as an internal application. This unique Virtual Agent technology lower sales, support and training costs, deliver a quick return on your investment and add compelling interactive dialogues to any website. SmartAgents are more effective than endless pages of frequently asked questions, and appeal to users with even the most basic computer literacy. Built around a lightweight, natural-language conversational engine specially developed by Synthetix, SmartAgent engages visitors to your website, in banner ads, on a desktop and via SMS in a motivated, friendly conversation where you control the goals and outcomes. When the dialogues are finished our first-class analytics service, Synthetix.info, delivers all that you need to know about how your Agent is performing. We record all of the conversations which users have with SmartAgents, and analysis of this data will reveal where the weak spots in your web presence are. Conventional web analytics tell you how popular the pages of your website are. Synthetix.net tells you how popular the pages you haven’t got are.

Synthetix was founded by an experienced team of marketing and IT professionals to offer “Smart” internet marketing solutions. Levering cutting-edge proprietary technology, Synthetix has become the leading developer of Virtual Agents – intelligent online customer self-service software programs which reduce support costs, and help you market your products and service more effectively on-line. SmartAgent can also be deployed for internal applications, such as training, in a very cost effective way. Virtual Agent technology is the perfect way to build an effective customer-centric online presence where customers can help themselves to as much or as little information as they require – regardless of their expertise with information technology. Synthetix SmartAgents assist users with making complex choices, answer questions, explain jargon and humanise interfaces. SmartAgent incorporates a feature-set based on commercial needs – incorporating expert-system functionality which enables complex decision to be reduced to a series of simple multiple-choice interactions, a real-time quote engine which allows the Agent to replace or complement on-site loan/mortgage calculators and conversation goals, which intelligently manage the flow of a conversation and gently push the user through a pre-planned “path”. SmartAgents enable your current and prospective customers to obtain sales, marketing and support information quickly and easily. SmartAgent also allows staff to obtain information quickly and efficiently when deployed for as an internal application. This unique Virtual Agent technology lower sales, support and training costs, deliver a quick return on your investment and add compelling interactive dialogues to any website. SmartAgents are more effective than endless pages of frequently asked questions, and appeal to users with even the most basic computer literacy. Built around a lightweight, natural-language conversational engine specially developed by Synthetix, SmartAgent engages visitors to your website, in banner ads, on a desktop and via SMS in a motivated, friendly conversation where you control the goals and outcomes. When the dialogues are finished our first-class analytics service, Synthetix.info, delivers all that you need to know about how your Agent is performing. We record all of the conversations which users have with SmartAgents, and analysis of this data will reveal where the weak spots in your web presence are. Conventional web analytics tell you how popular the pages of your website are. Synthetix.net tells you how popular the pages you haven’t got are.

Shortlisted for Econsultancy Innovation Award 2008 For our work with The Woodland Trust - Best Use of Innovation in Payroll Giving - The Institute of Fundraising

Shortlisted for Econsultancy Innovation Award 2008 For our work with The Woodland Trust - Best Use of Innovation in Payroll Giving - The Institute of Fundraising

--- - BBC Online - Berkeley Homes - BT - Ford - Vauxhall Motors - Egg - Yorkshire Building Society - Currys - Hitachi - AEG - Electrolux - Who Cares Trust? - Masterfoods - Ultralase - CSkills - Opel - Lawnflite - Malaguti - Moto-roma - SkillsActive - De Montfort University - Kingston University - Virgin Holidays - enjoyEngland.com - Butlins - Best Western Hotels - Lincolnshire County Council - Wessex Water - Enterprise Inns - London Organising Committee of the Olympic Games (LOCOG) - Northumbrian Water - Essex and Suffolk Water - Travelodge

Telephone: 01223 393 508 Website: <a href="http://www.synthetix.com">www.synthetix.com</a> Email: <a href="mailto:info@synthetix.com">info@synthetix.com</a>

Telephone: 01223 393 508 Website: www.synthetix.com Email: info@synthetix.com

info@synthetix.com

01223 393 508

2004-07-01T12:44:31+01:00

2001-05-15

true

Synthetix is a leading developer of intelligent software solutions used for on-line customer service, marketing and training. Synthetix software lets you interact with websites, banner adverts, desktops and mobile telephones using natural language - making your online presence 'customer-centric'. Founded in May 2001, Synthetix has built unparalleled expertise in our field, through continued refinement of our SmartAgent engine, which delivers what your prospective clients really want - control. It's not just your users who will be delighted with SmartAgent, though - your sales and marketing team will love the way it captures and analyses user opinions through our synthetix.net subscription service, letting you get closer to your on-line customers than you ever thought possible. That's why SmartAgent is the on-line customer service software of choice for major brands like Ford, BT, GM and Dixons Group Plc.

469

282

18923

4497

Synthetix

231

Trinity House

Cowley Road

CB4 0WZ

Cambridge

Cambridge Business Park,

false

synthetix

2009-08-11T16:49:08+01:00

http://www.synthetix.com

Yard Associates are an independent Digital Agency offering impartial expertise across a number of key online performance criteria. We offer combined expertise in online analytics, web re-design, as well as on-going strategic consultancy to focus in on your website’s main goals and market audience. Having worked with an array of prominent national and international clients, Yard Associates brings the expertise and market experience to allow any size business to maximise benefits from their online presence.

Yard Associates are an independent Digital Agency offering impartial expertise across a number of key online performance criteria. We offer combined expertise in online analytics, web re-design, as well as on-going strategic consultancy to focus in on your website’s main goals and market audience. Having worked with an array of prominent national and international clients, Yard Associates brings the expertise and market experience to allow any size business to maximise benefits from their online presence.

--- - Sainsburys Finance - HSBC - British Gas - Barclays Bank - LloydsTSB - Aegon - Bupa - NS&I - HBOS - Orange - Waterstones - NHS - Vodaphone - TFL

stephan@yardassociates.co.uk

+44 (0)2920 231 939

2009-07-06T15:47:23+01:00

2006-09-01

true

5713

3860

51272

53443

Yard Associates

231

14 Park Grove

CF10 3BN

Cardiff

false

yard-associates-2

2009-10-21T15:44:26+01:00

www.yardassociates.co.uk

nGenera CIM (formerly Talisma) specialises in providing Online Customer Service solutions for organisations such as AOL, eBay, Epson, Microsoft and Sharp. The nGenera CIM Suite includes Live Chat, email management and Self Service / Knowledge Management solutions that reduce operational costs, increase sales and improve the online customer experience.

nGenera CIM (formerly Talisma) specialises in providing Online Customer Service solutions for organisations such as AOL, eBay, Epson, Microsoft and Sharp. The nGenera CIM Suite includes Live Chat, email management and Self Service / Knowledge Management solutions that reduce operational costs, increase sales and improve the online customer experience.

nGenera CIM (formerly Talisma) provides customer interaction management (CIM) solutions covering email, knowledgebase, chat, click to call and phone. Customers include Epson, Sharp, eBay and Microsoft

nGenera CIM (formerly Talisma) provides customer interaction management (CIM) solutions covering email, knowledgebase, chat, click to call and phone. Customers include Epson, Sharp, eBay and Microsoft

2009 Recognized Innovator by the Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA), and the Technology Professional Services Association (TPSA). nGenera CIM was honored as the winner of the Innovation in Revenue Generation category. 2009 KM world Companies that Matter in Knowledge Management. 2008 Customer Inteaction Solutions Product of the Year.

2009 Recognized Innovator by the Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA), and the Technology Professional Services Association (TPSA). nGenera CIM was honored as the winner of the Innovation in Revenue Generation category. 2009 KM world Companies that Matter in Knowledge Management. 2008 Customer Inteaction Solutions Product of the Year.

--- - AOL - Belkin - Bet365 - Bosch - British Army - BSI - Cadbury - Carlson Wagonlit Travel - Digital UK - EDF - EoN - Epson - Ericsson - Icero - John Lewis - Liverpool Direct - Mothercare - Nationwide - NTT Communications - Orange - O2 - Paddy Power - Pitney Bowes - P&O Ferries - Rank Group - Royal Air Force - SDL - Sharp - Siemens - Sky Bet

Paul Robinson email: <a href="mailto:probinson@ngenera.com">probinson@ngenera.com</a> Tel: +(0)1753 834565

Paul Robinson email: probinson@ngenera.com Tel: +(0)1753 834565

probinson@ngenera.com

+44 (0)1753 834565

2009-01-14T13:02:16+00:00

true

4629

3354

71796

70845

nGenera CIM (Formerly Talisma)

231

King George V Place

Windsor

SL4 1QP

Berkshire

4 Thames Avenue

false

ngenera-formerly-talisma

2009-05-08T10:24:25+01:00

www.ngenera.com/cim

Customer Experience Benchmarking - Objective, Transparent & Repeatable ----------------------------------------------- How well does your website treat users? How do your peers compare, and what tactical and strategic improvements can you make to improve? “Global Reviews provide an objective way to benchmark our customer experience against global best practice and our peer group.” Group Ecommerce Director, Liverpool Victoria “Their workshops provide your website strategy and roadmap and give you the priorities you need to focus on.” Ecommerce Marketing Manager, 3 ----------------------------------------------- Our services are used for:- - “A structure to cherry pick the best practice from competitors and other industries.” Senior Marketing Manager, Travelodge - “The detailed quarterly assessments provided by Global Reviews are a valuable tool that allow Norwich Union to review our proposition against our competitors’ offerings, and also against best practice used in other industries.” Ecommerce Marketing, Norwich Union - “Global Reviews give us a clean strategic benchmark for senior management, and act as a sense check that our pipeline initiatives are the right ones.” Senior Ecommerce Manager, HBOS - “The insight provided is used as the basis to instigate changes to the proposition, to allow us to optimise the process and improve conversion rates.” Norwich Union -----------------------------------------------

Customer Experience Benchmarking - Objective, Transparent & Repeatable ----------------------------------------------- How well does your website treat users? How do your peers compare, and what tactical and strategic improvements can you make to improve? “Global Reviews provide an objective way to benchmark our customer experience against global best practice and our peer group.” Group Ecommerce Director, Liverpool Victoria “Their workshops provide your website strategy and roadmap and give you the priorities you need to focus on.” Ecommerce Marketing Manager, 3 ----------------------------------------------- Our services are used for:- - “A structure to cherry pick the best practice from competitors and other industries.” Senior Marketing Manager, Travelodge - “The detailed quarterly assessments provided by Global Reviews are a valuable tool that allow Norwich Union to review our proposition against our competitors’ offerings, and also against best practice used in other industries.” Ecommerce Marketing, Norwich Union - “Global Reviews give us a clean strategic benchmark for senior management, and act as a sense check that our pipeline initiatives are the right ones.” Senior Ecommerce Manager, HBOS - “The insight provided is used as the basis to instigate changes to the proposition, to allow us to optimise the process and improve conversion rates.” Norwich Union -----------------------------------------------

Customer Experience Benchmarking

Customer Experience Benchmarking

--- - Includes - LloydsTSB - Halifax - HSBC - RBS - NatWest - MBNA - Direct Line - Norwich Union - Churchill - LV= - L&G - Mercedes - Volkswagen - Audi - Toyota - Three - Vodafone - O2 - ebookers - Travelodge - Hilton

Please ask for Bertie Stevenson Telephone - 0118 925 4924 Mobile - 07779 654 967 email - <a href="mailto:bertie.stevenson@globalreviews.co.uk">bertie.stevenson@globalreviews.co.uk</a> Web - <a href="http://www.globalreviews.co.uk">www.globalreviews.co.uk</a>

Please ask for Bertie Stevenson Telephone - 0118 925 4924 Mobile - 07779 654 967 email - bertie.stevenson@globalreviews.co.uk Web - www.globalreviews.co.uk

bertie.stevenson@globalreviews.com

0118 9254 924

2009-02-10T14:06:32+00:00

true

4801

2549

72825

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Global Reviews

231

6-8 Market Place

Reading

RG1 2EG

false

global-reviews-2

2009-02-10T14:22:39+00:00

www.globalreviews.co.uk

It’s About Delivering Great Online Customer Experiences. We develop, host and support web-based applications and websites for customer-focused organisations. We aim to deliver engaging, elegant user experiences that encourage brand advocacy and deliver effective customer relationship management. Our successful track record is thanks to detailed pre-planning, deep customer understanding and friendly project management. Our work for clients such as SquareMeal, The Bay Restaurant Group, Novus Leisure, Generali International, the ITMA, Siemens, IPES and Harwin demonstrates our understanding of the importance of the customer experience and the effective online communication of brand values.

It’s About Delivering Great Online Customer Experiences. We develop, host and support web-based applications and websites for customer-focused organisations. We aim to deliver engaging, elegant user experiences that encourage brand advocacy and deliver effective customer relationship management. Our successful track record is thanks to detailed pre-planning, deep customer understanding and friendly project management. Our work for clients such as SquareMeal, The Bay Restaurant Group, Novus Leisure, Generali International, the ITMA, Siemens, IPES and Harwin demonstrates our understanding of the importance of the customer experience and the effective online communication of brand values.

Please call us - we'll be happy to meet you to talk through your ideas. Our switchboard telephone number is 020 7582 7711 Established in 1996, we’re a highly skilled and professional team, passionate

Please call us - we'll be happy to meet you to talk through your ideas. Our switchboard telephone number is 020 7582 7711 Established in 1996, we’re a highly skilled and professional team, passionate

--- - "Here are just a few clients (and their websites) that we're currently involved with:" - "Retail Leisure:" - "For Novus Leisure - 39 websites including 2 portals:" - http://www.Latenightlondon.co.uk - http://www.tigertiger.co.uk - http://www.onanon.co.uk - http://www.zoobar.co.uk - For Bay Restaurant Group - http://www.slugandlettuce.co.uk - http://www.hahaonline.co.uk - La Tasca (coming soon) - Monomax - http://www.Squaremeal.co.uk - Financial and Professional Services - http://www.generali-gi.com - http://www.generali-paneurope.ie - http://www.lp-services.info - http://www.marlboroughtrust.com - http://www.smedvigcapital.com - http://www.itma.org.uk - Technology - http://www.harwin.com - PropellerNet Secure Client Portal - Siemens AG Extranet

enquiries@aardvarkmedia.co.uk

020 7582 7711

2003-07-10T14:11:34+01:00

1996-11-01

true

Information Architecture, User Experience, Interface Design, Usability, Content Management Systems, web applications, HTML, CSS, DHTML, PHP, AJAX, SQL, MySQL, PostGreSQL, Opensource, Unix, Hosting, Support, Documentation, Project Management, website development, Flash, Actionscript, Javascript, User Modelling, Design Patterns, Extensible solutions, Effectiveness reports, Statistics, Web Reporting, Online customer Service. Solutions for business to business companies; specifically financial services, manufacturers, property developers, telecommunications, business academia, oil companies, charities etc. Solutions for consumers; specifically bar chains, restaurant chains, online publishers, entertainment guides etc.

4274

2492

18058

2612

1017

Aardvark Media Limited

231

2 Fulham Business Exchange, the Boulevard, Imperial wharf

SW6 2TL

London

Fulham

false

aardvark-media-limited

2009-05-08T13:58:39+01:00

http://www.aardvarkmedia.co.uk

Bespoke stakeholder engagement systems PlebbleSystems designs and builds platforms to help businesses better understand and engage with their stakeholders.

Bespoke stakeholder engagement systems PlebbleSystems designs and builds platforms to help businesses better understand and engage with their stakeholders.

systems@plebble.com

01256807080

2009-04-09T10:19:50+01:00

true

5283

75223

74560

Plebble Systems

231

Court Farm House

Hants

RG25 3HF

Overton

false

plebble-systems

2009-04-09T10:19:50+01:00

www.plebblesystems.com

LIVECHAT Software - the independent Software Vendor offering online customer service solutions and business instant messenger.

LIVECHAT Software - the independent Software Vendor offering online customer service solutions and business instant messenger.

w.brzosko@livechatinc.com

+48 71 335 04 65

2009-10-21T14:20:52+01:00

true

6254

81833

81646

Livechat Software S.A.

176

Powstancow Slaskich 28/30

53-333

false

livechat-software-s-a

2009-10-21T14:20:52+01:00

www.livechatinc.com

Artificial Solutions provides solutions, technology and services that allow clients to offer higher quality customer service at alower cost by optimizing the mix of traditional and digital channels.

Artificial Solutions provides solutions, technology and services that allow clients to offer higher quality customer service at alower cost by optimizing the mix of traditional and digital channels.

marketing-es@artificial-solutions.com

93 245 13 01

2009-07-29T10:57:02+01:00

true

5858

78800

78368

Artificial Solutions

205

C/ Casp 118-120

080013

false

artificial-solutions

2009-07-29T10:57:02+01:00

http://www.artificial-solutions.com

The Mission? to inspire, entertain, motivate, excite, encourage and challenge people.

The Mission? to inspire, entertain, motivate, excite, encourage and challenge people.

ben@cogiva.com

07980 567 574

2009-05-19T12:46:41+01:00

true

5472

76393

75805

Cogiva

231

8 Oxford Street

NE26 1AE

Whitley Bay

false

cogiva

2009-05-19T12:46:41+01:00

http://www.cogiva.com

Excitation is a Microsoft Gold Partner specialising in Microsoft CRM. We are one of the leading practitioners of Microsoft CRM in the UK having worked with the product since its UK launch in 2004.

Excitation is a Microsoft Gold Partner specialising in Microsoft CRM. We are one of the leading practitioners of Microsoft CRM in the UK having worked with the product since its UK launch in 2004.

info@excitation.co.uk

0845 2462400

2009-03-17T12:03:06+00:00

true

5108

26272

32044

Excitation Ltd

231

58 St Aldates

Ox1 1ST

Oxford

false

excitation-ltd

2009-03-17T12:03:06+00:00

http://www.excitation.co.uk/

to provide financial software and financial solutions. Additionally on request to provide investment and taxation advisory services to Indians or forign citizens residing in India.

to provide financial software and financial solutions. Additionally on request to provide investment and taxation advisory services to Indians or forign citizens residing in India.

giridhar.bail@gmail.com

04424902095

2009-02-28T07:48:31+00:00

true

4946

73540

72801

GB FINANCIAL SOLUTIONS P LTD

101

7/19,FIRST MAIN ROAD

ADYAR,

600020

CHENNAI

kASTURIBA NAGAR

false

gb-financial-solutions-p-ltd

2009-02-28T07:48:31+00:00

www.finnplann.com

Transversal is the UK’s leading provider of intelligent eService solutions for websites and contact centres. Our blue chip customer base includes companies such as: Barclays, BBC iPlayer, RAC, Royal M

Transversal is the UK’s leading provider of intelligent eService solutions for websites and contact centres. Our blue chip customer base includes companies such as: Barclays, BBC iPlayer, RAC, Royal M

janine.michaels@transversal.com

01223 723388

2009-02-13T15:05:25+00:00

true

4826

65280

65169

Transversal Corporation Ltd

231

14 Regent Street

Cambridge

CB2 1DB

Cambridgeshire

false

transversal-corporation-ltd

2009-02-13T15:05:25+00:00

www.transversal.com

24-7 INtouch offers contact center solutions for all your outsourcing needs. We specialize in customer service, order taking, and live chat. Contact Tim Peters at 1.800.586.1535 for more information.

24-7 INtouch offers contact center solutions for all your outsourcing needs. We specialize in customer service, order taking, and live chat. Contact Tim Peters at 1.800.586.1535 for more information.

timothy_peters@hotmail.com

1.800.586.1535

2009-02-04T03:42:43+00:00

true

4774

72623

71764

24-7 INtouch Contact Centers - Tim Peters

219 Dufferin St.

Ontario

M6K 3J1

Contact: Tim Peters at 1.800.586.1535

Toronto

false

24-7-intouch-contact-centers

2009-02-04T03:51:52+00:00

http://www.24-7intouch.com

Developing consumer buying guides and product selectors that help users make informed purchasing decisions. Based on semantic web technologies (Web 3.0) these are the most advanced tools on the market

Developing consumer buying guides and product selectors that help users make informed purchasing decisions. Based on semantic web technologies (Web 3.0) these are the most advanced tools on the market

e.mannoia@smart-infosys.com

+431890531831

2009-02-03T09:42:56+00:00

true

4769

59157

59896

Smart Information Systems

Vienna

1080

Phorusgasse 8

false

smart-information-systems

2009-02-03T09:42:56+00:00

www.smart-infosys.com

We create CRM solutions to meet your needs and address your current pains. We will customise a CRM product like SugarCRM or build one from ground up. Our goal is to help you grow your relationship with the customers, which in turn will be a better return on your investment. Our team has decades of expertise implementing CRM solutions for some big hitters in the industry. We specialise in SugarCRM, so you don't have to go anywhere else for your CRM needs.

We create CRM solutions to meet your needs and address your current pains. We will customise a CRM product like SugarCRM or build one from ground up. Our goal is to help you grow your relationship with the customers, which in turn will be a better return on your investment. Our team has decades of expertise implementing CRM solutions for some big hitters in the industry. We specialise in SugarCRM, so you don't have to go anywhere else for your CRM needs.

--- - Not given.

sales@especialsoftech.com

0207 099 6254

2007-08-21T16:28:36+01:00

true

Email Campaigns Outlook Integration Word Integration Revenue Forecasting Sales Processes Marketing Automation Customer Service

1191

5557

53360

eSpecial Softech

231

SE3 7RL

Dinsdale Road

false

especial-softech

http://www.especialsoftech.com/

Founded in 1995, Live Person is the leading provider of hosted solutions for managing online customer interactions. Our on-demand software enables companies to identify and proactively engage the right customer, using the right communication channel, at the right time.

Founded in 1995, Live Person is the leading provider of hosted solutions for managing online customer interactions. Our on-demand software enables companies to identify and proactively engage the right customer, using the right communication channel, at the right time.

--- - EarthLink - Microsoft - Hewlett Packard - Qwest - Verizon

consultation@liveperson.com

08701 606 607

2007-08-16T20:19:37+01:00

true

More than 5,000 companies use LivePerson's award-winning live chat and contact center solutions to increase online sales, improve customer service and manage interactions across all channels. Contact us for a quick demo of our affordable and easy-to-use live chat, VoIP click-to-talk, email management, and self-service/knowledgebase products.

629

1483

5553

5907

LivePerson

USA OFFICE 462 Seventh Avenue, 3rd Floor, NY, NY 10018 +1-917-477-0520 TEL AVIV OFFICE: Millennium Building, 3 Hatidhar St., P.O. Box 2067 , Ra'anana, 43100, Israel, +972 9 761 4000

USA OFFICE 462 Seventh Avenue, 3rd Floor, NY, NY 10018 +1-917-477-0520 TEL AVIV OFFICE: Millennium Building, 3 Hatidhar St., P.O. Box 2067 , Ra'anana, 43100, Israel, +972 9 761 4000

231

RG2 6UB

Reading

200 Brook Drive, Green Park

false

liveperson

http://www.liveperson.com/

The InQuira 7 suite of applications enables companies to provide customer-centric service, online and through assisted service channels, across marketing, sales, service and support business functions. InQuira 7 delivers unique Intelligent Search solutions for managing the customer experience across all interaction channels.

The InQuira 7 suite of applications enables companies to provide customer-centric service, online and through assisted service channels, across marketing, sales, service and support business functions. InQuira 7 delivers unique Intelligent Search solutions for managing the customer experience across all interaction channels.

--- - RBS - Avis Europe - Nokia - AT&T - Bank of America - E-Trade - Honda - Mazda - Netgear - Paypal - Yahoo!

emea-sales@inquira.com

020 7993 4983

2006-10-20T19:25:53+01:00

true

Online Customer Service, Web Self-Service, Knowledge Management, Contact Centre Applications, Web Analytics

4080

5018

60641

InQuira

231

E1 7NJ

Unit 302

16 Brune Street

false

inquira

http://www.inquira.com/

TouchCommerce is a leading provider of Online Interaction Optimization Solutions. Combining best-in-class real time customer analytics & live interaction technology with ongoing program optimization.

TouchCommerce is a leading provider of Online Interaction Optimization Solutions. Combining best-in-class real time customer analytics & live interaction technology with ongoing program optimization.

staylor@touchcommerce.com

+44 207 917 9497

2006-09-20T11:02:29+01:00

true

Real-time customer intelligence solutions and enterprise web analytics solutions. Real-time analytics applications for Web sites, contact (call)centers, retail points-of-sale, messaging systems and the intelligence community.

3835

1781

18784

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TouchCommerce

EMEA Head Office: Amsterdam-NL, Tel: +31(0)23 554 10 10 Germany: +49 6102 2999 549 France:+ 33 (0)140 881 060

EMEA Head Office: Amsterdam-NL, Tel: +31(0)23 554 10 10 Germany: +49 6102 2999 549 France:+ 33 (0)140 881 060

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212 Piccadilly

false

touchcommerce

2009-08-13T18:24:41+01:00

http://www.touchcommerce.com

ServiceTick offers one of the most cost effective methods of obtaining immediate, intelligent insight and feedback from your web and call centre customers or sales call customers.

ServiceTick offers one of the most cost effective methods of obtaining immediate, intelligent insight and feedback from your web and call centre customers or sales call customers.

kevin@servicetick.com

01603 618326

2009-01-05T12:19:42+00:00

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Norwich

NR1 1RY

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18-20 Thorpe rd

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2009-01-05T12:19:42+00:00