Omniture is a leading provider of online business optimisation software, enabling customers to manage and enhance online, offline and multi-channel business initiatives. Omniture’s software, which it hosts and delivers to its customers as an on-demand subscription service and on-premise solution, enables customers to capture, store and analyse information generated by their Web sites and other sources and to gain critical business insights into the performance and efficiency of marketing and sales initiatives and other business processes. In addition, Omniture offers a range of professional services that complement its online services, including implementation, best practices, consulting, customer support and user training through Omniture University™. Omniture’s approximately 5,000 customers include eBay, AOL, Wal-Mart, Gannett, Microsoft, Neiman Marcus, Oracle, General Motors, Sony and HP. Today's consumers are online. Businesses need to use the Internet to better understand their customer needs, spot new trends and use this information to optimise their sales, marketing, pricing, product development, supply chain and inventory management. With Omniture, large volumes of data generated by Web sites and other business systems can be captured, stored and analysed to: * Measure trends and customer behaviour in real-time * Provide real-time, high-performance analysis & reporting for all levels of business users * Automate new online processes * Optimise overall business performance As a result, Omniture customers can more fully leverage the Internet to increase revenues, improve customer service and operational efficiency, and maintain a competitive edge. Omniture has experienced rapid growth as the company's solutions have been adopted across organisations of all sizes and industries.

Omniture is the leading provider of online business optimisation software.

Omniture is the leading provider of online business optimisation software.

Crossroads A-List Award Network Computing Well-Connected Award Network Computing Editor’s Choice Award Codie Awards Finalist ClickZ Marketing Excellence Award nfoWorld 2006 Technology of the Year Award

Crossroads A-List Award Network Computing Well-Connected Award Network Computing Editor’s Choice Award Codie Awards Finalist ClickZ Marketing Excellence Award nfoWorld 2006 Technology of the Year Award

--- - eBay - AOL - Wal-Mart - Gannett - Microsoft - Neiman Marcus - Oracle - General Motors - Sony - HP.

United Kingdom tel: +44 (0)207 380 4400 fax:+44 (0)207 380 4401 <a href="mailto:jmarlow@omniture.com">jmarlow@omniture.com</a> Germany, Austria & Switzerland tel: +49 (0) 89 9040 5408 fax:+49 (0) 89 9546 4252 <a href="mailto:dbrunzlik@omniture.com">dbrunzlik@omniture.com</a> France, Spain & Portugal: tel: +33 (0) 1 70 37 53 56 fax:+33 (0) 1 77 72 56 38 <a href="mailto:adelhumeau@omniture.com">adelhumeau@omniture.com</a> Nordics & Benelux tel: +45 (0) 36 98 89 50 fax:+45 (0) 36 98 89 51 <a href="mailto:mbodkerfritzen@omniture.com">mbodkerfritzen@omniture.com</a> Sweden tel: +46 (0) 8 601 30 91 fax:+46 (0) 8 601 30 33 <a href="mailto:lpiotrowski@omniture.com">lpiotrowski@omniture.com</a> Italy, Turkey & Greece tel: +49 (0) 89 9040 5486 fax:+49 (0) 89 9546 4252 <a href="mailto:spontillo@omniture.com">spontillo@omniture.com</a> North America tel: +1 877.722.7088 fax: +1 801.722.7001

United Kingdom tel: +44 (0)207 380 4400 fax:+44 (0)207 380 4401 jmarlow@omniture.com Germany, Austria & Switzerland tel: +49 (0) 89 9040 5408 fax:+49 (0) 89 9546 4252 dbrunzlik@omniture.com France, Spain & Portugal: tel: +33 (0) 1 70 37 53 56 fax:+33 (0) 1 77 72 56 38 adelhumeau@omniture.com Nordics & Benelux tel: +45 (0) 36 98 89 50 fax:+45 (0) 36 98 89 51 mbodkerfritzen@omniture.com Sweden tel: +46 (0) 8 601 30 91 fax:+46 (0) 8 601 30 33 lpiotrowski@omniture.com Italy, Turkey & Greece tel: +49 (0) 89 9040 5486 fax:+49 (0) 89 9546 4252 spontillo@omniture.com North America tel: +1 877.722.7088 fax: +1 801.722.7001

sscott@omniture.com

+44 (0)207 380 4400

2009-01-08T14:07:48+00:00

1996-01-01

true

4566

4956

68779

4142

Omniture

231

Adam House

London

W1T 5HE

Greater London

1 Fitzroy Square

false

true

omniture

2009-10-26T16:34:04+00:00

http://www.omniture.com

Clicktools provides on demand software to collect, analyse & report on customer feedback. Out of the box integration with leading CRM packages maintains a single view of the customer.

Clicktools provides on demand software to collect, analyse & report on customer feedback. Out of the box integration with leading CRM packages maintains a single view of the customer.

david.jackson@clicktools.com

01202 313645

2008-12-21T21:04:23+00:00

true

4461

1331

21108

7455

Clicktools

231

Suite 7, Branksome Business Park

Poole

BH12 1ED

Dorset

Bourne Valley Road

false

clicktools

2009-01-09T10:57:34+00:00

http://www.clicktools.com

smartFOCUS DIGITAL, a leader in email and digital marketing, makes it easy to turn every online communication into a powerful business generation tool. Our on-demand software enables marketers to more effectively deliver relevant personalised and timely communications that inspire customer relationships and improve results.

smartFOCUS DIGITAL, a leader in email and digital marketing, makes it easy to turn every online communication into a powerful business generation tool. Our on-demand software enables marketers to more effectively deliver relevant personalised and timely communications that inspire customer relationships and improve results.

--- - Honda - Barclays Bank - ASOS.com - Chelsea FC - Penguin Books - The Book Pl@ce - The labour Party - Computerbooks.uk.com - StickyEyes.com - Brainworks.co.uk

salesteam@smartfocusdigital.com

020 7965 6050

2007-04-13T09:57:12+01:00

2000-01-01

true

Developer of email marketing technology: build and manage email lists, personalise content, run surveys, build customer profiles, SMS marketing (WAN2TLK?)

522

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smartFOCUS DIGITAL

UK: Southampton & Bristol. Also The Netherlands, France, US and Singapore.

UK: Southampton & Bristol. Also The Netherlands, France, US and Singapore.

231

The Barley Mow Business Centre

Chiswick

W4 4PH

London

10 Barley Mow Passage

false

true

smartfocus-digital-formerly-email-reaction

2009-03-23T11:40:07+00:00

http://www.smartfocusdigital.com

Maxymiser Onsite Marketing enables marketers to increase the effectiveness of websites by proactively managing conversion rates through adapting content to respond to live visitors. Maxymiser identifies winning webpages by monitoring visitor response to alternate content in real-time. Showing the content proven to be most effective at driving sales for visitors or visitor behavioural segments capitalises on previous success and delivers increasing ROI. Maxymiser’s solutions include Content MVT for multivariate testing, Content Delta for advanced visitor segmentation and Content BT for onsite behavioural targeting.

Maxymiser Onsite Marketing enables marketers to increase the effectiveness of websites by proactively managing conversion rates through adapting content to respond to live visitors. Maxymiser identifies winning webpages by monitoring visitor response to alternate content in real-time. Showing the content proven to be most effective at driving sales for visitors or visitor behavioural segments capitalises on previous success and delivers increasing ROI. Maxymiser’s solutions include Content MVT for multivariate testing, Content Delta for advanced visitor segmentation and Content BT for onsite behavioural targeting.

Maxymiser Onsite Marketing enables marketers to increase the effectiveness of websites by proactively managing conversion rates through adapting content to respond to live visitors.

Maxymiser Onsite Marketing enables marketers to increase the effectiveness of websites by proactively managing conversion rates through adapting content to respond to live visitors.

--- - Alliance & Leicester (Santander) - Virgin Media - ASDA Wal-Mart - National Express

Please direct all sales enquiries to Wayne Morris in the first instance on +44(0) 207 149 3736 or via the contact us form on our website.

Please direct all sales enquiries to Wayne Morris in the first instance on +44(0) 207 149 3736 or via the contact us form on our website.

mark@maxymiser.com

+44 (0)20 7149 3730

2008-12-13T05:53:57+00:00

2006-10-01

true

Multivariate Split Testing, Conversion Rate Optimisation, Behavioural Targeting

3734

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Maxymiser

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London

W1D 5EU

Shaftesbury Avenue

false

maxymiser

2009-11-03T11:34:42+00:00

http://www.maxymiser.com/

Synthetix are the owners and designers of multi award winning online customer service solutions. Our multichannel approach reduces call-centre traffic by providing automated systems, which contain comprehensive information to customers from a knowledge-base of FAQ-style questions and answers (via the web, e-mail and IM). In addition, we can integrate live chat solutions when there is a need for real human interaction.

Synthetix are the owners and designers of multi award winning online customer service solutions. Our multichannel approach reduces call-centre traffic by providing automated systems, which contain comprehensive information to customers from a knowledge-base of FAQ-style questions and answers (via the web, e-mail and IM). In addition, we can integrate live chat solutions when there is a need for real human interaction.

Synthetix was founded by an experienced team of marketing and IT professionals to offer “Smart” internet marketing solutions. Levering cutting-edge proprietary technology, Synthetix has become the leading developer of Virtual Agents – intelligent online customer self-service software programs which reduce support costs, and help you market your products and service more effectively on-line. SmartAgent can also be deployed for internal applications, such as training, in a very cost effective way. Virtual Agent technology is the perfect way to build an effective customer-centric online presence where customers can help themselves to as much or as little information as they require – regardless of their expertise with information technology. Synthetix SmartAgents assist users with making complex choices, answer questions, explain jargon and humanise interfaces. SmartAgent incorporates a feature-set based on commercial needs – incorporating expert-system functionality which enables complex decision to be reduced to a series of simple multiple-choice interactions, a real-time quote engine which allows the Agent to replace or complement on-site loan/mortgage calculators and conversation goals, which intelligently manage the flow of a conversation and gently push the user through a pre-planned “path”. SmartAgents enable your current and prospective customers to obtain sales, marketing and support information quickly and easily. SmartAgent also allows staff to obtain information quickly and efficiently when deployed for as an internal application. This unique Virtual Agent technology lower sales, support and training costs, deliver a quick return on your investment and add compelling interactive dialogues to any website. SmartAgents are more effective than endless pages of frequently asked questions, and appeal to users with even the most basic computer literacy. Built around a lightweight, natural-language conversational engine specially developed by Synthetix, SmartAgent engages visitors to your website, in banner ads, on a desktop and via SMS in a motivated, friendly conversation where you control the goals and outcomes. When the dialogues are finished our first-class analytics service, Synthetix.info, delivers all that you need to know about how your Agent is performing. We record all of the conversations which users have with SmartAgents, and analysis of this data will reveal where the weak spots in your web presence are. Conventional web analytics tell you how popular the pages of your website are. Synthetix.net tells you how popular the pages you haven’t got are.

Synthetix was founded by an experienced team of marketing and IT professionals to offer “Smart” internet marketing solutions. Levering cutting-edge proprietary technology, Synthetix has become the leading developer of Virtual Agents – intelligent online customer self-service software programs which reduce support costs, and help you market your products and service more effectively on-line. SmartAgent can also be deployed for internal applications, such as training, in a very cost effective way. Virtual Agent technology is the perfect way to build an effective customer-centric online presence where customers can help themselves to as much or as little information as they require – regardless of their expertise with information technology. Synthetix SmartAgents assist users with making complex choices, answer questions, explain jargon and humanise interfaces. SmartAgent incorporates a feature-set based on commercial needs – incorporating expert-system functionality which enables complex decision to be reduced to a series of simple multiple-choice interactions, a real-time quote engine which allows the Agent to replace or complement on-site loan/mortgage calculators and conversation goals, which intelligently manage the flow of a conversation and gently push the user through a pre-planned “path”. SmartAgents enable your current and prospective customers to obtain sales, marketing and support information quickly and easily. SmartAgent also allows staff to obtain information quickly and efficiently when deployed for as an internal application. This unique Virtual Agent technology lower sales, support and training costs, deliver a quick return on your investment and add compelling interactive dialogues to any website. SmartAgents are more effective than endless pages of frequently asked questions, and appeal to users with even the most basic computer literacy. Built around a lightweight, natural-language conversational engine specially developed by Synthetix, SmartAgent engages visitors to your website, in banner ads, on a desktop and via SMS in a motivated, friendly conversation where you control the goals and outcomes. When the dialogues are finished our first-class analytics service, Synthetix.info, delivers all that you need to know about how your Agent is performing. We record all of the conversations which users have with SmartAgents, and analysis of this data will reveal where the weak spots in your web presence are. Conventional web analytics tell you how popular the pages of your website are. Synthetix.net tells you how popular the pages you haven’t got are.

Shortlisted for Econsultancy Innovation Award 2008 For our work with The Woodland Trust - Best Use of Innovation in Payroll Giving - The Institute of Fundraising

Shortlisted for Econsultancy Innovation Award 2008 For our work with The Woodland Trust - Best Use of Innovation in Payroll Giving - The Institute of Fundraising

--- - BBC Online - Berkeley Homes - BT - Ford - Vauxhall Motors - Egg - Yorkshire Building Society - Currys - Hitachi - AEG - Electrolux - Who Cares Trust? - Masterfoods - Ultralase - CSkills - Opel - Lawnflite - Malaguti - Moto-roma - SkillsActive - De Montfort University - Kingston University - Virgin Holidays - enjoyEngland.com - Butlins - Best Western Hotels - Lincolnshire County Council - Wessex Water - Enterprise Inns - London Organising Committee of the Olympic Games (LOCOG) - Northumbrian Water - Essex and Suffolk Water - Travelodge

Telephone: 01223 393 508 Website: <a href="http://www.synthetix.com">www.synthetix.com</a> Email: <a href="mailto:info@synthetix.com">info@synthetix.com</a>

Telephone: 01223 393 508 Website: www.synthetix.com Email: info@synthetix.com

info@synthetix.com

01223 393 508

2004-07-01T12:44:31+01:00

2001-05-15

true

Synthetix is a leading developer of intelligent software solutions used for on-line customer service, marketing and training. Synthetix software lets you interact with websites, banner adverts, desktops and mobile telephones using natural language - making your online presence 'customer-centric'. Founded in May 2001, Synthetix has built unparalleled expertise in our field, through continued refinement of our SmartAgent engine, which delivers what your prospective clients really want - control. It's not just your users who will be delighted with SmartAgent, though - your sales and marketing team will love the way it captures and analyses user opinions through our synthetix.net subscription service, letting you get closer to your on-line customers than you ever thought possible. That's why SmartAgent is the on-line customer service software of choice for major brands like Ford, BT, GM and Dixons Group Plc.

469

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Synthetix

231

Trinity House

Cowley Road

CB4 0WZ

Cambridge

Cambridge Business Park,

false

synthetix

2009-08-11T16:49:08+01:00

http://www.synthetix.com

AT Internet is a leading Independent web and mobile analytics solution provider, established in 1995 and with offices in 9 countries internationally. AT Internet prides itself on its customer centric approach and is able to boasts 3,500 clients many of whom are widely recognised brands. Currently measuring 350,000 websites, AT Internet has several awards and distinctions to its name including the 2009 Platinum Distinction for European Seal of E-Excellence 2009 awarded at CeBIT in Hannover, these distinctions underpin AT Internets core values of trust and integrity. AT Internet offers a robust and reliable best of breed SaaS web and mobile analytics platform and partners with industry leaders to offer a complete solution to enhance your marketing intelligence and business effectiveness.

AT Internet is a leading Independent web and mobile analytics solution provider, established in 1995 and with offices in 9 countries internationally. AT Internet prides itself on its customer centric approach and is able to boasts 3,500 clients many of whom are widely recognised brands. Currently measuring 350,000 websites, AT Internet has several awards and distinctions to its name including the 2009 Platinum Distinction for European Seal of E-Excellence 2009 awarded at CeBIT in Hannover, these distinctions underpin AT Internets core values of trust and integrity. AT Internet offers a robust and reliable best of breed SaaS web and mobile analytics platform and partners with industry leaders to offer a complete solution to enhance your marketing intelligence and business effectiveness.

AT Internet has provided real time, online intelligence solutions since 1995.

AT Internet has provided real time, online intelligence solutions since 1995.

2009 Winners of the European Seal of e-Excellence - Platinum category

2009 Winners of the European Seal of e-Excellence - Platinum category

--- - Ryanair - Master Card - Samsung - Total - Air France - MTV - Euronews - Kelloggs - Volvic - Thalys - Cartier - Omega - Tissot - ING - La Poste - PricewaterhouseCoopers.

walid.robert.norris@atinternet.com

+44(0)20 7681 4058

2008-12-17T18:44:22+00:00

1995-01-01

true

4390

4059

64839

6992

AT Internet

231

London

EC1R 5AR

Clerkenwell Road

false

at-internet

2009-10-07T17:57:52+01:00

http://www.atinternet.com

ExperienceLab (formerly Serco Usability Services), are a global experience design research agency. They help organisations optimise their customer experiences, from web to TV and mobile, from advertising to physical environments. They’ve been doing this for a while, pretty much since the first computers and networks were created, so they know a thing or two about how to make people, processes and technologies work in harmony. ExperienceLab use a wide range of techniques to tailor a research solution that fits your business objective, including: Understanding Experiences - ideation and innovation - proposition analysis - competitive analysis - customer needs mapping Defining Experiences - concept prototyping - information architecture - expert reviews - usability testing Managing Experiences - benchmarking - trend tracking - touch point integration - training & coaching As a co-founder of the UXalliance, the global network for user experience, we also provide research on a global scale. Why not visit the ExperienceLab blog - <a href="http://www.experiencelab.info">www.experiencelab.info</a>, which features the latest thinking on experience design issues.

ExperienceLab (formerly Serco Usability Services), are a global experience design research agency. They help organisations optimise their customer experiences, from web to TV and mobile, from advertising to physical environments. They’ve been doing this for a while, pretty much since the first computers and networks were created, so they know a thing or two about how to make people, processes and technologies work in harmony. ExperienceLab use a wide range of techniques to tailor a research solution that fits your business objective, including: Understanding Experiences - ideation and innovation - proposition analysis - competitive analysis - customer needs mapping Defining Experiences - concept prototyping - information architecture - expert reviews - usability testing Managing Experiences - benchmarking - trend tracking - touch point integration - training & coaching As a co-founder of the UXalliance, the global network for user experience, we also provide research on a global scale. Why not visit the ExperienceLab blog - www.experiencelab.info, which features the latest thinking on experience design issues.

Serco Usability Services has provided user experience research to government and commercial clients for over 35 years. We are the most experienced company in the UK usability industry and in internati

Serco Usability Services has provided user experience research to government and commercial clients for over 35 years. We are the most experienced company in the UK usability industry and in internati

--- - 505 Games - Arts Council England - BT - Business Link - chellomedia - Defra - Dell - DTI - Elsevier - France Telecom - Highways Agency - LG - Lloyds Bank - Microsoft - Microsoft Games Studios - Natwest - NDS - Nokia - O2 - Orange - Reed Business Information - Samsung - Serco Group plc - SirValUse Consulting GmbH - Sony - Sky - T-Mobile - User Centric - Virgin Media (formerly ntl:Telewest) - Vodafone - Wincor Nixdorf - Yahoo!

<a href="mailto:info@experience-lab.co.uk">info@experience-lab.co.uk</a> <a href="mailto:marketing@experience-lab.co.uk">marketing@experience-lab.co.uk</a> <a href="mailto:sales@experience-lab.co.uk">sales@experience-lab.co.uk</a>

info@experience-lab.co.uk marketing@experience-lab.co.uk sales@experience-lab.co.uk

gemma.wisdom@serco.com

020 7421 6499

2004-05-10T19:08:49+01:00

true

User Experience and Usability Innovation Services Games Research

408

3930

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ExperienceLab

As part of the User Experience Alliance we have access to over 140 user experience professionals worldwide, and have conducted research in over 30 countries across Europe, Asia and North America. See <a href="http://www.uxalliance.com">www.uxalliance.com</a> for further details.

As part of the User Experience Alliance we have access to over 140 user experience professionals worldwide, and have conducted research in over 30 countries across Europe, Asia and North America. See www.uxalliance.com for further details.

231

WC1V 6JF

Holborn

22 Hand Court

false

serco-usability-services

2009-07-15T12:06:20+01:00

http://www.serco.com/experiencelab

Independent Feedback Forum. A brilliant, simple, yet very powerful way to prove your honesty, trustworthiness, and customer satisfaction, while creating a better business.

Independent Feedback Forum. A brilliant, simple, yet very powerful way to prove your honesty, trustworthiness, and customer satisfaction, while creating a better business.

We provide 'eBay' style feedback facilities to anyone who trades on the web. If a supplier joins, they send us details of all their sales, we poll all the customers for comments, and display them on our website. The supplier puts a link on their website to 'see what our customers think'. This is an invaluble reputation and marketing tool.

We provide 'eBay' style feedback facilities to anyone who trades on the web. If a supplier joins, they send us details of all their sales, we poll all the customers for comments, and display them on our website. The supplier puts a link on their website to 'see what our customers think'. This is an invaluble reputation and marketing tool.

Red Herring Finalist 2006

Red Herring Finalist 2006

--- - Charles Tyrwhitt - Lands End Direct Merchants - Flying Brands - etc. - Client list on site

Ed Lennox - <a href="mailto:ed.lennox@feefo.com">ed.lennox@feefo.com</a>. Also on Twitter <a href="http://www.twitter.com/Feefo-ed">http://www.twitter.com/Feefo-ed</a>

Ed Lennox - ed.lennox@feefo.com. Also on Twitter http://www.twitter.com/Feefo-ed

ed.lennox@feefo.com

08456 800320

2008-12-13T05:53:46+00:00

2006-01-01

true

Online Reputation, Customer Feedback & Surveys

3644

5005

67014

5689

4309

Feefo

231

SY8 2DB

Ludlow

Culmington House, Culmington

false

feefo

2009-11-01T15:10:27+00:00

http://www.feefo.com/

we are:london deliver web, mobile, interactive TV and intranet design and research projects. Our clients cover a broad range of sectors including travel, entertainment, communication, finance, education, government and charity. we are:london ensure that you are able to deliver high value, low cost projects that ensure guaranteed ROI, improved customer satisfaction, reduced costs and quicker delivery based on our proven methodology.

we are:london deliver web, mobile, interactive TV and intranet design and research projects. Our clients cover a broad range of sectors including travel, entertainment, communication, finance, education, government and charity. we are:london ensure that you are able to deliver high value, low cost projects that ensure guaranteed ROI, improved customer satisfaction, reduced costs and quicker delivery based on our proven methodology.

We are London

We are London

--- - ING Direct - O2 - Abu Dhabi Media Company - COI - FSA - JWT - British Telecom (BT) - National Express - Coca-Cola - Deloitte & Touche - Metropolitan Police - PanMacmillan Publishers - NSPCC

Chris Averill, Managing Director, <a href="mailto:chris@WeAreLondon.com">chris@WeAreLondon.com</a> Kelsey Smith, Strategy Director, <a href="mailto:kelsey@WeAreLondon.com">kelsey@WeAreLondon.com</a> Laura Farrant, Head of research and social <a href="mailto:laura@WeAreLondon.com">laura@WeAreLondon.com</a>

Chris Averill, Managing Director, chris@WeAreLondon.com Kelsey Smith, Strategy Director, kelsey@WeAreLondon.com Laura Farrant, Head of research and social laura@WeAreLondon.com

chris@WeAreLondon.com

0207 199 1321

2009-02-03T14:26:32+00:00

2003-06-23

true

4770

2637

26059

5432

we are:london

231

The Glassmill

London

SW113BZ

1 Battersea Bridge Road

false

we-are-london

2009-07-27T17:52:33+01:00

www.WeAreLondon.com

Generator works with clients to maximize the benefits of online by having clear goals and optimum performance. This means - Strategy: the creation of digital business strategies - Conversion: helping our clients to execute those strategies, fine-tuning execution through a process of ongoing measurement and adjustment. Digital Strategy is simply having a clear view on how best to harness the power of digital for business, a clear vision of what we are trying to achieve. Our projects are focused on clear road maps that we can follow to achieve the business goals behind the Strategy. The Generator Conversion Management approach is simple. We partner with business to continually improve the return on online budgets: - Driving out costs - Driving up online effectiveness - Increasing online conversion rates - Identifying new revenue opportunities - Improving retention through an improved customer experience What this doesn’t mean is launching yet another stand-alone initiative that will focus on some particular aspect of online, isolated from the work going on around it. What it does mean is Generator expert resource providing an independent, external view. Working with internal teams to optimise internal processes, how agencies are managed and how multiple agency work is co-ordinated within the business. Working with your agencies to ensure stand alone work is as good as it can be, that there is proper co-working and co-ordinating with your other agencies, and that the cross-agency output is properly integrated into the operations and goals of the business. A project for one of the UK’s biggest dating sites led directly to a 66% increase in new subscriptions, based on understanding consumer behaviour/motivation and redesigning the online experience to reflect these insights. A two-year project with one of the UK’s largest auto insurers led to a 300% increase in conversions, attributable directly to the program created and run by Generator Consulting.

Generator works with clients to maximize the benefits of online by having clear goals and optimum performance. This means - Strategy: the creation of digital business strategies - Conversion: helping our clients to execute those strategies, fine-tuning execution through a process of ongoing measurement and adjustment. Digital Strategy is simply having a clear view on how best to harness the power of digital for business, a clear vision of what we are trying to achieve. Our projects are focused on clear road maps that we can follow to achieve the business goals behind the Strategy. The Generator Conversion Management approach is simple. We partner with business to continually improve the return on online budgets: - Driving out costs - Driving up online effectiveness - Increasing online conversion rates - Identifying new revenue opportunities - Improving retention through an improved customer experience What this doesn’t mean is launching yet another stand-alone initiative that will focus on some particular aspect of online, isolated from the work going on around it. What it does mean is Generator expert resource providing an independent, external view. Working with internal teams to optimise internal processes, how agencies are managed and how multiple agency work is co-ordinated within the business. Working with your agencies to ensure stand alone work is as good as it can be, that there is proper co-working and co-ordinating with your other agencies, and that the cross-agency output is properly integrated into the operations and goals of the business. A project for one of the UK’s biggest dating sites led directly to a 66% increase in new subscriptions, based on understanding consumer behaviour/motivation and redesigning the online experience to reflect these insights. A two-year project with one of the UK’s largest auto insurers led to a 300% increase in conversions, attributable directly to the program created and run by Generator Consulting.

Generator works with leading brands to grow their businesses online. Unlike other firms we are impartial and objective - using analytics, research and experience testing to drive real online success.

Generator works with leading brands to grow their businesses online. Unlike other firms we are impartial and objective - using analytics, research and experience testing to drive real online success.

Winner of 'Customer Insight' category at the 2008 Marketing Society Awards for Excellence

Winner of 'Customer Insight' category at the 2008 Marketing Society Awards for Excellence

--- - Home Office - ITV - Specsavers - Central Office of Information (COI) - Orange - RAC - Department for Work and Pensions (DWP) - AA - Sky - GCAP Media - Gillette - Guardian - RAF

Contact the team at <a href="mailto:info@consultgenerator.com">info@consultgenerator.com</a>

Contact the team at info@consultgenerator.com

info@consultgenerator.com

020 7399 7300

2003-05-08T15:30:07+01:00

1999-01-01

true

Digital Management Consultants : Business Analysis & Strategy, Consumer Research, Usability, Information Architecture, Project Management of digital solutions, Training

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Generator Consulting Ltd

231

Elsley House

W1W 8BF

24-30 Great Titchfield Street

false

generator-consulting-ltd

2009-10-29T17:37:43+00:00

http://www.consultgenerator.com

eCatcher is a tried and tested online sales tool that boosts the effectiveness of email marketing or Adwords campaigns. It acts like a virtual employee, asking the questions required to convert an enquiry into a client. By setting up a “Quick Test” in eCatcher, clients not only build instant rapport with their prospective customers but also eliminate 80% or more of the unproductive work that Sales and Admin teams traditionally have to do. eCatcher can determine the quality of each lead and automatically separates the “Good Leads” from the “Bad Leads”. The real ingenuity lies in the fact that the online script or questionnaire has brains. eCatcher is not simply capturing answers to questions - it actually understands the responses. And acts on them. In addition eCatcher’s Lead Categorization capability helps clients to create value even from the least promising prospects. eCatcher not only increases the number and quality of sales leads. It also helps them to monitor the effectiveness of their marketing spend. This means that they can divert their spend towards those media that generate the highest value.

eCatcher is a tried and tested online sales tool that boosts the effectiveness of email marketing or Adwords campaigns. It acts like a virtual employee, asking the questions required to convert an enquiry into a client. By setting up a “Quick Test” in eCatcher, clients not only build instant rapport with their prospective customers but also eliminate 80% or more of the unproductive work that Sales and Admin teams traditionally have to do. eCatcher can determine the quality of each lead and automatically separates the “Good Leads” from the “Bad Leads”. The real ingenuity lies in the fact that the online script or questionnaire has brains. eCatcher is not simply capturing answers to questions - it actually understands the responses. And acts on them. In addition eCatcher’s Lead Categorization capability helps clients to create value even from the least promising prospects. eCatcher not only increases the number and quality of sales leads. It also helps them to monitor the effectiveness of their marketing spend. This means that they can divert their spend towards those media that generate the highest value.

--- - bondcompensation.com - Brunel Franklin & Company Limited - Burn A Debt

info@ecatcher.com

0161 929 2520

2008-12-13T05:49:35+00:00

true

Online Surveys & Research

1470

1032

5202

3324

eCatcher

231

WA14 2UN

Cheshire

Poplar House, 126a Ashley Road, Hale

false

ecatcher

http://www.ecatcher.com/

Lightspeed Research is a leading provider of global online market research solutions, specialising in utilising the Internet to provide clients with cost effective solutions to their market research.

Lightspeed Research is a leading provider of global online market research solutions, specialising in utilising the Internet to provide clients with cost effective solutions to their market research.

--- - Not given.

eu@lightspeedresearch.com

020 7896 1900

2006-02-06T11:36:49+00:00

true

Online panels Online Surveys & Research

952

4767

55426

Lightspeed Research

231

SW19 8YB

Wimbledon

The Old Town Hall, 4 Queens Road

false

lightspeed-research

2009-03-26T12:46:56+00:00

http://www.lightspeedresearch.com/

SPA is one of the largest full service independent research agencies in Europe. We offer qualitative and quantitative research in the UK and Internationally. Specialisms include Web, Media, Technology

SPA is one of the largest full service independent research agencies in Europe. We offer qualitative and quantitative research in the UK and Internationally. Specialisms include Web, Media, Technology

chris.h@spa-mr.com

020 78439777

2009-03-24T10:44:26+00:00

true

5163

65051

64968

SPA

231

Laystall House, 8 Roseberry Ave

EC1R 4TD

London

false

spa

2009-03-24T10:44:26+00:00

http://www.spa-mr.com

eDigitalResearch is a leading provider of digital market research, enabling customers’ to make critical business decisions with the benefit of comprehensive consumer insight and informed direction. eDigitalResearch possesses a unique combination of research expertise, marketing background, web technology and knowledge of the cross-channel consumer. As well as providing invaluable research data, the modules of our fully integrated research system - ratings, surveys, panels, communities and forums - can combine to provide holistic analytics and essential market-leading insight. This gives our clients the power, confidence and backup to make crucial decisions on key aspects of their business including product range, marketing, customer service, supply chain, even basic positioning.

eDigitalResearch is a leading provider of digital market research, enabling customers’ to make critical business decisions with the benefit of comprehensive consumer insight and informed direction. eDigitalResearch possesses a unique combination of research expertise, marketing background, web technology and knowledge of the cross-channel consumer. As well as providing invaluable research data, the modules of our fully integrated research system - ratings, surveys, panels, communities and forums - can combine to provide holistic analytics and essential market-leading insight. This gives our clients the power, confidence and backup to make crucial decisions on key aspects of their business including product range, marketing, customer service, supply chain, even basic positioning.

eDigitalResearch is the leading provider of online market research. Our digital research tools deliver immediate feedback and measurement of opinions, customer satisfaction, loyalty and website usability. We deliver relevant, actionable and cost effective market research that enables clients to make informed decisions in a fast moving, competitive multi-channel marketplace. eDigitalResearch - migrating traditional market research online

eDigitalResearch is the leading provider of online market research. Our digital research tools deliver immediate feedback and measurement of opinions, customer satisfaction, loyalty and website usability. We deliver relevant, actionable and cost effective market research that enables clients to make informed decisions in a fast moving, competitive multi-channel marketplace. eDigitalResearch - migrating traditional market research online

--- - Not given.

info@edigitalresearch.com

01489 772920

2008-12-13T05:51:35+00:00

1999-01-01

true

Our digital research tools deliver immediate feedback and measurement of opinions, customer satisfaction, loyalty and website usability.

2521

2959

64499

3268

6716

eDigital Research

231

SO30 2UN

Hampshire

6 Berrywood Business Village, Hedge End

false

edigital-research

2009-03-09T15:47:02+00:00

http://www.edigitalresearch.com

Realeyes is a specialized eye tracking service provider. Standard project: - 30-50 people sample - 36 h turnaround, from end-to-end - £1000 per design. Web, print, email, packaging, digital ads.

Realeyes is a specialized eye tracking service provider. Standard project: - 30-50 people sample - 36 h turnaround, from end-to-end - £1000 per design. Web, print, email, packaging, digital ads.

mihkel@realeyes.it

+447748809671

2009-01-14T15:06:10+00:00

true

4631

3551

8547

Realeyes Data Services

231

19 Fitzroy Square

London

W1T 6EQ

false

realeyes-data-services-2

2009-08-24T10:11:08+01:00

www.realeyes.it

BQu specialises in transforming data and information into insights and valuable assets for companies, teams and professionals.

BQu specialises in transforming data and information into insights and valuable assets for companies, teams and professionals.

ruckshani.randeniya@bquintelligence.com

+44 20 8816 8797

2009-09-02T05:22:16+01:00

true

6023

79854

79501

BQu

231

25, Lindfield Gardens

NW3 6PX

London

false

bqu

2009-11-03T12:14:57+00:00

http://www.bquintelligence.com

Our online survey design, hosting & reporting services deliver timely, actionable and cost-effective research solutions for customer and employee satisfaction tracking, and can be used for other forms

Our online survey design, hosting & reporting services deliver timely, actionable and cost-effective research solutions for customer and employee satisfaction tracking, and can be used for other forms

--- - Alliance & Leicester Commercial Bank - BAA - Eaga - Marie Stopes International - Raisingkids.co.uk - Surveylab also design and host online surveys for other research agencies in the UK and USA. Clients range from universities to global electronics brands and motor manufacturers.

info3@surveylab.co.uk

020 8090 0811

2005-03-02T10:48:01+00:00

true

Online surveys & research Our technology and methodology works for all types of online research, although our specific expertise is in customer and employee satisfaction & loyalty surveys. We have designed/built and maintain customer satisfaction tracking surveys for a variety of clients.

4028

678

33112

4890

2812

Surveylab Limited

231

Camelia House

Epsom

KT17 1LB

Surrey

Epsom Road

false

surveylab

2009-11-02T17:42:19+00:00

http://www.surveylab.co.uk/

The fastest research agency in the UK, specialising in online research, mobile research and flash.

The fastest research agency in the UK, specialising in online research, mobile research and flash.

iand@flyresearch.com

08700 427 427

2009-10-30T13:37:31+00:00

true

6297

82254

82080

FlyResearch

231

St Stephens Church

London

W2 5QT

Westbourne Park Road

false

flyresearch

2009-10-30T13:37:31+00:00

www.flyresearch.com

FeraLabs is a firm specialising in online user research. They have developed Webnographer, an online tool for carrying out remote usability tests, which help you understand the user's behaviour.

FeraLabs is a firm specialising in online user research. They have developed Webnographer, an online tool for carrying out remote usability tests, which help you understand the user's behaviour.

sabrina@feralabs.com

01424 200 641

2009-08-17T15:25:03+01:00

true

5951

79325

78934

FeraLabs

231

Hastings

TN38

false

feralabs

2009-08-17T15:56:47+01:00

http://www.feralabs.com

Working primarily in the publishing and events sectors, Fusion Communications is a full service marketing agency with specialist division in research/insight, marketing services and data intelligence.

Working primarily in the publishing and events sectors, Fusion Communications is a full service marketing agency with specialist division in research/insight, marketing services and data intelligence.

simonm@fusion-communications.co.uk

020 7269 1758

2009-06-23T16:52:43+01:00

true

5646

77553

77043

Fusion Communications

231

79 Clerkenwell Road

EC1R 5AR

London

false

fusion-communications

2009-06-23T16:52:43+01:00