23 2004-09-08T10:24:26+01:00 true 4 false 2821 3 4 1076 2827 <p>Download our <strong><a href="http://econsultancy.com/reports/online-customer-service-buyers-guide-2009">Online Customer Service Buyer's Guide</a></strong> which is aimed at organisations who are investigating the online customer service (OCS) market.The technology offered by vendors in this guide ranges from email management solutions and intelligent FAQs, through to virtual interactive assistants, live chat or instant messaging features and online survey or feedback tools.</p> <p>Download our <strong><a href="http://econsultancy.com/reports/online-customer-service-buyers-guide-2009">Online Customer Service Buyer's Guide</a></strong> which is aimed at organisations who are investigating the online customer service (OCS) market.The technology offered by vendors in this guide ranges from email management solutions and intelligent FAQs, through to virtual interactive assistants, live chat or instant messaging features and online survey or feedback tools.</p> 1263 Interactive chat / customer service agents other than LivePerson? interactive-chat-customer-service-agents-other-than-liveperson 2009-10-20T12:48:29+01:00 858