23 2004-12-15T16:20:49+00:00 true 2 false 3050 3 2 1155 6794 <p>Econsultancy has published a <strong><a href="http://econsultancy.com/reports/crm-2-0-report">CRM 2.0 Report</a></strong> which examines the extent to which organisations are able to integrate online and offline data to provide a more relevant and personalised customer experience, and drive better business performance.</p> <p>Econsultancy has published a <strong><a href="http://econsultancy.com/reports/crm-2-0-report">CRM 2.0 Report</a></strong> which examines the extent to which organisations are able to integrate online and offline data to provide a more relevant and personalised customer experience, and drive better business performance.</p> 1350 Multi-channel retailing: research about offline driving online sales and vice versa multi-channel-retailing-research-about-offline-driving-online-sales-and-vice-versa 2009-09-24T13:12:44+01:00 1232