Posts tagged with 'data'
Australian consumers buy more from retailers with loyalty programs, and are more likely to choose a brand with a loyalty program, but this doesn’t mean they will be more loyal, according to a new report.
The For love or money? 2013 consumer study into Australian loyalty programs report, commissioned by strategic marketing company Directivity and digital agency Citrus, surveyed over 1,000 consumers in February 2013 to see how Australians feel towards loyalty programs.
And, the findings highlighted that while loyalty programs definitely influence buyer behaviour, they don’t always equal customer loyalty.
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by Claire Brinkley
06 June 2013 23:30pm
1 comment
Magazine readership in Australia may be falling, but magazines still have a powerful presence online if the #MagsMoveMe initiative is anything to go by.
On the 1st May, Bauer Media Australia, Pacific Magazines and News Life Media launched a social media campaign to encourage readers to share how magazines had moved and inspired them over the years.
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by Claire Brinkley
05 June 2013 23:30pm
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A new report has revealed that Australian Twitter users follow brands in order to keep up to date with new products, rather than score freebies or discounts.
ExactTarget’s 2013 Executive Summary collates the results from surveying 8,276 consumers across Australia, Brazil, France, Germany and the UK, and looks at the motivations behind why and how users interact with brands online.
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by Claire Brinkley
03 June 2013 23:45pm
1 comment
We live in a world of big (and little) data, and many people have to make sense of numbers as part of their job. The trouble is that there can be a lot of friction involved when mining the data.
This is where dashboards come into play: a well-designed dashboard can save huge amounts of time, helping people to quickly identify the numbers that matter, in order to make insightful observations or to compile reports.
Dashboard design is a tricky business. The challenge is to communicate the key numbers in a straightforward way, while allowing users to drill down into the specifics. It is about avoiding clutter, about catering for personalisation, and about the prioritisation of the right metrics. It's difficult to get right, but I think many of these examples have lots of good things going for them.
I have a few ideas for web apps based around dashboards, so in part this post constitutes a kind of note to self. It is also a call for further suggestions... if you have seen other beautiful / functional / clever dashboards then do leave a comment below. And if you're a data geek who doesn't love some of these, then be sure to say why!
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by Chris Lake
03 June 2013 12:03pm
6 comments
It seems Australian consumers are losing patience with targeted, yet unwanted, marketing and advertising, both online and off.
A new government report has found that 1 in 2 consumers received an uninvited telemarketing call in the past six months, and a further 9 in 10 consumers said these telemarketing calls were a problem.
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by Claire Brinkley
23 May 2013 23:45pm
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Google and PricewaterhouseCoopers are predicting that Australian tech businesses will be worth $109 billion by 2023, employing 500,000 people and contributing as much to the Australian economy as the retail and education sectors.
The new report, Startup Economy, examines the current state of Australia’s technology sector and looks at how this can be nourished to build a strong tech industry for the country, an area that's increasingly under scrutiny due to the positive effects it can bring.
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by Claire Brinkley
12 May 2013 23:30pm
1 comment
Only 50% of Australia's biggest companies use social media to talk to their customers and it seems many would prefer their customers didn’t talk back, according to findings from a new report.
Econsultancy has often written about how complex social media is in Australia, with many organisations appearing to struggle with the various platforms and strategies found within the landscape.
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by Claire Brinkley
09 May 2013 23:30pm
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In the next three to five years almost 75% of Australian organisations expect to have mobile apps available, up from 40% today, in an attempt to better engage and interact with their consumers, according to new research.
Optus' Future of Business report surveyed more than 2,000 consumers over the age of 18, as well as 550 marketing and IT executives from mid-large sized organisations, to look at which customer interaction channels are most important to businesses and their consumers.
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by Claire Brinkley
07 May 2013 23:45pm
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On the back of recent findings that highlighted the disconnect between how Australian consumers and businesses use social media, Fifth Quadrant’s Emerging Channels report has also revealed that web chats are growing significantly in popularity as an online customer service solution.
It seems Australian consumers are keen to web chat with brands rather than communicate via social media or a smartphone app, with the study finding that web chats were perceived to have the highest suitability in terms of general enquiries, technical issues, purchase/sales related questions, as well as complaints or service issues.
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by Claire Brinkley
05 May 2013 23:30pm
1 comment
One of the B2B roundtables at this year’s Digital Cream London event focused on marketing automation, the findings of which have just been released in our free-to-access Marketing Automation Trends Briefing, sponsored by Oracle Eloqua.
According to Econsultancy calculations, major marketing automation vendors have secured more than $150 million in additional venture capital funding in the last few months.
Coupled with the consolidation spree we’ve witnessed lately, the market shows strong growth and potential, with some analysts predicting 50% industry revenue increase in 2013.
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by Monica Savut
02 May 2013 10:03am
3 comments
