Posts tagged with 'NCSI'

E-tailers best for customer satisfaction - survey

Online retailers performed best for customer satisfaction in a survey of five retail categories in the UK, including supermarkets, department stores and electrical retailers.

The UK National Customer Satisfaction Index scored retailers for Q4 2008, giving e-commerce a score of 82, much higher than the average of 74.8.

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by Graham Charlton 24 February 2009 09:53am 0 comments