***Exony 4.0 Gives Unparalleled Reporting, Analysis and Connectivity To Optimise Contact Centre Performance***
Exony, the leader in optimisation and control solutions for contact centres, has announced Exony 4.0, its next generation of software capability. Exony 4.0 spans the entire process of collecting and distributing valuable management information through to supporting the analysis process that leads to effective decision-making. Exony 4.0 also includes enhanced ‘Gateway’ capabilities that deliver highly secure transactional self-service applications that bridge the hosted network – customer premise divide.
Andy Seager, VP marketing said, “Exony 4.0 makes the process of optimising the performance of hosted and enterprise contact centres much easier. Our comprehensive solution gives contact centres flexibility and control to ensure that their operations are running at maximum efficiency, through accurate call routing, call data analysis and though linking legacy client databases securely to the contact centre environment.”
The new software release also features web based self-care functionality to provide contact centres with safe and controlled tuning capability, allowing more control of the resources vital to service delivery.
Exony 4.0 builds on the existing Exony Gateway and Exony Reporting solutions that are used by all major UK operators that provide hosted contact centre services to leading UK brands in Retail, Finance and Transport sectors.
Product details and downloads on the Exony 4.0 can be found on the exony website at www.exony.com.
Exony is a market leader in optimisation & control for hosted and networked contact centres. Exony provides tools and services that optimise service delivery; balancing operational cost with business value and customer satisfaction.
Exony products offer reporting and analysis capabilities specifically designed to cope with the challenges of managing complex topologies that span the hosted-customer premise divide. Exony also provides capability that securely integrates network hosted Interactive Voice Response (IVR) and Speech applications with business systems to empower a new class of customer self-service programs.
Exony is present in all the major operators in the UK servicing some of the UK biggest brands in Retail, Finance and Transport.
For further information please contact:
T: 020 7379 6662
T: +44(0) 0870 443 1377
Published on: 12:00AM on 1st April 2004