| Date | 10th April 2013 (2:30pm – 4:30pm) |
|---|---|
| Venue | Econsultancy Sydney , Sydney, Australia |
| Duration | About 2 hours |
| Cost | Free |
About the event
Overview
Overview:
Exclusively for premium Econsultancy subscribers (Platinum and Diamond accounts).
Circa. 12 - 20 attendees, no journalists, no audience, no sponsors, chaired and facilitated by Econsultancy.
Objectives:
To share knowledge, experiences and best practice, issues, trends and developments around multichannel customer experience in Australia, while networking with peers.
Typical agenda covers - Market overview, research, critical issues, budget and resource allocation, other key areas.
Detail:
Econsultancy is holding an exclusive roundtable to discuss how Australian businesses can deliver an integrated experience in a world where the customer journey is becoming increasingly complex due to evolving technology and the proliferation of devices.
It's expected that topics covered will include case studies of successful multichannel usage, how to integrate customer touchpoints, barriers to improving customer experience, as well as the measurement and ownership of customer experience.
Programme
Timings:
15 mins: Arrival, registration
90 mins: Econsultancy facilitates roundtable debate
15 mins: Follow up conversations / networking / close
Venue
Econsultancy Sydney
Nearest CityRail:
- Wynyard (Bankstown, Northern, Inner West, South, Airport & East, North Shore & Western)
- Martin Place (Eastern Suburbs, South Coast)
Enquiries
For further information, please contact Peter Lines on 02 8233 9230 or by email: peter.lines@econsultancy.com (subject line 'Roundtable Bookings')
