Posts tagged with 'expert users'

DIY usability assessments for expert users

I firmly believe that observing real users doing real tasks is the 'gold standard' for usability testing, particularly when the designers observe it themselves and see the problems only real users can find.

However, sometimes full user testing falls outside the budget and the project manager will decide to use an expert usability assessment instead.

This works well for websites where an expert usability consultant can put themselves in the shoes of the user and work through typical tasks identifying critical usability issues.

But what if the system supports far more complex tasks, which users take years to learn?