Posts tagged with 'social intelligence'
Since the rise of social media, companies have been implored to 'listen' to their customers. If you listen, they are told, good things will happen.
The truth, of course, is that most businesses have never been completely deaf to their customers.
Social media has simply created new ways to listen.
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by Patricio Robles
03 January 2013 17:08pm
5 comments