| Website | www.solutions.liveperson.com |
|---|---|
| Company / Organization Type | Vendor / Technology Supplier |
| Areas of Expertise | E-commerce, Mobile, Online Customer Service, User Experience and Usability, Web Analytics |
| Industry Focus | Financial Services, Gaming & Gambling, Retail, Telecommunications, Travel & Leisure |
| Address |
250 South Oak Way Green Park Reading Berkshire RG2 6UG United Kingdom |
| Private or Public? | Publicly Owned |
| Date Established | 7th September 2012 |
Description
LivePerson is the leading provider of online engagement solutions that connect businesses with consumers on the Web through real-time chat. LivePerson provides a new way of targeting, supporting and servicing customers and creates more relevant, compelling and personalized online experiences.
By engaging visitors who need help, we:
• Increase online sales by 20%
• Increase average order values by 35%
• Reduce product returns by 12%
• Reduce cost of customer service by 25%
LivePerson's hosted software platform supports more than 10 million chats per month for more than 8,000 companies, including Apple, Aviva, Barclays, BT, EDF, HSBC, O2, Sky, Vodafone and Virgin who all rely on LivePerson to maximize the impact of the online channel.
Client List
Apple, Aviva, AT&T, Barclays, BT, Cisco, EDF, HSBC, MORE TH>N, O2, Sky, Thomas Cook, Vodafone, and Virgin
Awards
Sky's Online Business Partner of the Year 2009
CRM Service Award for Web Interaction 2010
FORTUNE Small Business 100 Award 2008
Events LivePerson has sponsored
- Digital Cream Singapore 2012, 29 Nov 2012
- JUMP 2012 London, 10 Oct 2012
- Digital Cream Sydney 2012, 23 Oct 2012
- Digital Cream London 2012, 15 Mar 2012
- Digital Cream 2011 London, 8 Mar 2011
- Digital Sail 2011, 5 Jul 2011
- JUMP 2011 London, 12 Oct 2011
- JUMP 2010, 13 Oct 2010
