LONDON, UK On Wednesday, 28th November 2012 Creative Virtual will host a Customer Experience Networking Event (http://info.creativevirtual.com/register-now-for-creative-virtuals-networking-event) in London’s West End. This free event offers the opportunity to join businesses from across London and the UK to see how organisations like O2, HSBC, Asda, Lloyds Banking Group, Renault, RSPCA, Tesco, Virgin Media and On the Beach have embraced V-Person™ (virtual assistant) technology as a powerful solution for reducing customer support costs while enriching customer experience.
Event speakers include Kathryn Daniels, Information Development Manager at National Rail Enquiries, and Ivan Smith, Service Support Manager at Motability Operations. They will provide attendees with an inside look at how their respective organisations have been utilising virtual assistant technology since 2007 to meet their customer support goals and provide an improved customer experience. Kathryn will explain how National Rail Enquiries has worked with Creative Virtual and our partner The Virtual Zone to implement their virtual assistant Ask Lisa across multiple channels, including directly through integration with their Facebook page, to meet a very specific set of company goals. Ivan will expand on the benefits of virtual assistant technology for Motability Operations, focusing on how the organisation’s internal V-Person Ask Mo has been successfully designed to help advisors find the right solution for callers quickly and efficiently.
Chris Ezekiel, Founder & CEO of Creative Virtual Ltd, will also be on hand to provide a first-hand experience of V-Portal™ (http://www.creativevirtual.com/v-portal.html), Creative Virtual’s recently launched innovative multi-channel knowledge and workflow management system that utilises natural language technology to power and enable positive customer experiences. With V-Portal, businesses can create interactive virtual assistants for web, mobile/tablets, social and IVR that deliver personalised conversations to customers 24 hours per day/ 7 days per week.
Along with the scheduled presentations, attendees will have the opportunity to network with event speakers and other professionals during the provided lunch buffet and participate in a Question and Answer session. Additional information about Creative Virtual’s natural language virtual assistant technology and products will be provided, including demonstrations of O2’s seamless handover to Live Chat and Verizon’s personalised experience within the secure logged-in area of their website.
Registration for this Customer Experience Networking Event is free but space is limited. Reserve your place online (http://info.creativevirtual.com/register-now-for-creative-virtuals-networking-event) or contact us (http://www.creativevirtual.com/contact-creative-virtual.html) for more information.
Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organisations like HSBC, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, O2 and Virgin Media rely on our technology to optimise their customer support, sales, marketing and call centre teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, and social media channels. Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalised customer experiences that reduce email and call volume, build brand loyalty, and increase customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is the most compelling self-service product in the world today. For more information about Creative Virtual solutions, products and software, please visit our website at www.creativevirtual.com.
Published on: 12:19PM on 19th November 2012