Online Marketing Manager at LexisNexis
21 January 2009 11:50am
Does anyone know of a UK law which prohibts the taking of payment for goods (especially by credit card) when goods are not going to be despatched immediately? I'm mainly thinking in the field of publishing where books are pre-sold before their publication date (often months before). I know if I do this on Amazon, the amount is not taken from my credit card until I get a despatch notice.
I have been led to believe such a law exists but I have no idea what law it is!
Technical Project Manager (MBA, MBCS, CITP, CEng) at Naxtech.com
21 January 2009 12:25pm
I think a solicitor may have the answer to this. I am not the best person to answer this but I think charging-on-dispatch is probably best practice in terms of:
Also, the time of billing could also be part of the "contract" formed as part of the purchase, so It may all be down to the agreement that the buyer and the seller.
Once more, a solicitor probably is the best person to answer this but I hope the thoughts above help.
Deniswww.naxtech.com Web Development and Organic Search Engine Optimisation
Head of Global Marketing at THE OUTNET / NET-A-PORTER GROUP LTD
31 January 2009 12:49pm
A website called Brand Alley (www.brandalley), takes the money off your account once you place the order, but you can wait weeks for your items to be dispatched. Their Ts&Cs aren't exactly clear on this, and I don't know how legal it is either, but it is one example.
Personally, I think it's bad business practice to take the money before you dispatch the goods. If it is illegal, then that would be great to clarify too.
PRODUCT MANAGER at Phaidon Press Ltd
04 February 2009 15:10pm
I used to work for an online bookshop so have been in a similar situation to yourself.
The Distance Selling Regulations sort of imply as long as you inform the customer their debit/credit card is going to be charged and their goods sent on arrival or similar, that this abides by the DSR guidance
Personal experience with customers revealed they tend to get more irked if charged before goods are in stock and ready for despatch, so we always employed a dues system that charged as items came into stock.
Guess it depends what type of customer you have and what service offering they would value most.
No substitute for getting it 100% clarified by your legal eagle but the following link may provide useful reading if you haven;t already read it.
Hope this helps
Free market research on digital marketing
Daily Pulse: award winning newsletter
It takes 30 seconds to register