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Web Liquid Group
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<p><a href="mailto:ukcareers@webliquidgroup.com" rel="nofollow">ukcareers@webliquidgroup.com</a></p>
<p><a href="mailto:ukcareers@webliquidgroup.com">ukcareers@webliquidgroup.com</a></p>
1
231
2009-11-03T18:42:32+00:00
2009-11-27
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<p><strong>Overview</strong></p>
<p>With the aim of maximising our services to our clients the Client Services Director will provide a strategic approach to how we service all our clients. You will have a responsibility to understand the digital communications landscape alongside the broader commercial landscape and should be able to consider client and agency issues at a strategic level. </p>
<p> </p>
<p>You will manage multiple lines of business within a single client relationship or for multiple clients. You will develop a strong understanding of clients’ marketing and business objectives and drive high-level strategic plans and objectives. </p>
<p> </p>
<p>You will monitor efforts to ensure adherence to timelines and budgets, and manage internal resource allocation and costs towards profitability. <strong> </strong></p>
<p><strong>Key Responsibilities:</strong> </p>
<ul>
<li>
Aid in taking Web Liquid’s offering to the next level; identifying gaps and making strategic recommendations <strong></strong>
</li>
<li>
Ultimate point of accountability for key client relationships
</li>
<li>
Develop and cultivate relationships with all key clients at the most senior levels
</li>
<li>
Identify clients’ requirements and develop accountable marketing programmes to deliver business results and drive innovation for clients
</li>
<li>
Manage, develop and grow the Client Services team
</li>
<li>
Increase revenue by identifying and growing both existing business and new business opportunities
</li>
<li>
Stay abreast of trends in the digitally enabled world and understand the unique opportunities and challenges that affect clients’ business and marketing initiatives
</li>
<li>
Be publically facing, sharing foresights both internally and externally from existing clients by developing key accounts<strong></strong>
</li>
<li>
Ensure achievement of financial goals by revenue forecasting, profitability management, and resource planning
</li>
</ul>
<p><strong> </strong></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="font-family: Arial; font-size: 9pt;">Overview</span></strong></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-family: Arial; color: black; font-size: 9pt;">With the aim of maximising our services to our clients the Client Services Director will provide a strategic approach to how we service all our clients. </span><span style="font-family: Arial; font-size: 9pt;">You will <span style="color: black;">have a responsibility to understand the digital communications landscape alongside the broader commercial landscape and should be able to consider client and agency issues at a strategic level. </span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-family: Arial; color: black; font-size: 9pt;"> </span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-family: Arial; color: black; font-size: 9pt;">You will </span><span style="font-family: Arial; font-size: 9pt;">manage multiple lines of business within a single client relationship or for multiple clients. You will develop a strong understanding of clients’ marketing and business objectives and drive high-level strategic plans and objectives. </span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-family: Arial; font-size: 9pt;"> </span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-family: Arial; font-size: 9pt;">You will monitor efforts to ensure adherence to timelines and budgets, and manage internal resource allocation and costs towards profitability. </span><strong><span style="font-family: Arial; font-size: 9pt;"> </span></strong></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="font-family: Arial; font-size: 9pt;">Key Responsibilities:</span></strong><span style="font-family: Arial; font-size: 9pt;"> </span></p>
<ul>
<li>
<div class="MsoNormal" style="text-indent: -18pt; margin: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;"><span style="font-family: Arial; color: black; font-size: 8pt;">Aid in taking Web Liquid’s offering to the next level; identifying gaps and making strategic recommendations </span><strong style="mso-bidi-font-weight: normal;"></strong></div>
</li>
<li>
<div class="MsoNormal" style="text-indent: -18pt; margin: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;"><span style="font-family: Arial; font-size: 8pt;">Ultimate point of accountability for key client relationships </span></div>
</li>
<li>
<div class="MsoNormal" style="text-indent: -18pt; margin: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;"><span style="font-family: Arial; font-size: 8pt;">Develop and cultivate relationships with all key clients at the most senior levels </span></div>
</li>
<li>
<div class="MsoNormal" style="text-indent: -18pt; margin: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;"><span style="font-family: Arial; font-size: 8pt;">Identify clients’ requirements and develop accountable marketing programmes to deliver business results and drive innovation for clients </span></div>
</li>
<li>
<div class="MsoNormal" style="text-indent: -18pt; margin: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;"><span style="font-family: Arial; font-size: 8pt;">Manage, develop and grow the Client Services team </span></div>
</li>
<li>
<div class="MsoNormal" style="text-indent: -18pt; margin: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;"><span style="font-family: Arial; color: black; font-size: 8pt;">Increase revenue by i</span><span style="font-family: Arial; font-size: 8pt;">dentifying and growing both existing business and new business opportunities </span></div>
</li>
<li>
<div class="MsoNormal" style="text-indent: -18pt; margin: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;"><span style="font-family: Arial; font-size: 8pt;">Stay abreast of trends in the digitally enabled world and understand the unique opportunities and challenges that affect clients’ business and marketing initiatives </span></div>
</li>
<li>
<div class="MsoNormal" style="text-indent: -18pt; margin: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;"><span style="font-family: Arial; color: black; font-size: 8pt;">Be publically facing, sharing foresights both internally and externally from existing clients by developing key accounts</span><strong style="mso-bidi-font-weight: normal;"></strong></div>
</li>
<li>
<div class="MsoNormal" style="text-indent: -18pt; margin: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;"><span style="font-family: Arial; font-size: 8pt;">Ensure achievement of financial goals by revenue forecasting, profitability management, and resource planning </span></div>
</li>
</ul>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong style="mso-bidi-font-weight: normal;"><span style="font-family: Arial; color: gray; font-size: 11pt;"> </span></strong></p>
true
2010-01-02
4744
2614
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<p>Please e-mail a covering letter and CV explaining your suitability for the role.</p>
<p>Please e-mail a covering letter and CV explaining your suitability for the role.</p>
London
3351
Client Services Director
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<p><strong><em>Essential:</em></strong></p>
<ul>
<li>
Educated to degree level
</li>
<li>
<strong>Full understanding of the digital marketplace </strong>
</li>
<li>
At least 5 years relevant industry work experience
</li>
<li>
<strong>A talent for people management as well as excellent communication skills </strong>
</li>
<li>
<strong>Exemplary client service skills, with the ability to maintain and extend client relationships</strong>
</li>
<li>
Excellent time management, numeracy skills and attention to detail
</li>
<li>
Strong marketing thinking and understanding of the communications disciplines
</li>
</ul>
<p><strong> </strong></p>
<p><strong><em>Beneficial:</em></strong></p>
<ul>
<li>
Degree in Marketing or Advertising
</li>
<li>
Fluent in a European Language; especially German, French or Italian
</li>
<li>
Travel industry background an advantage
</li>
<li>
A solid experience working with media and creative departments
</li>
</ul>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><em style="mso-bidi-font-style: normal;"><span style="font-family: Arial; font-size: 9pt;">Essential:</span></em></strong></p>
<ul>
<li>
<div class="MsoNormal" style="text-indent: -18pt; margin: 0cm 0cm 0pt 18pt; mso-list: l1 level1 lfo1; tab-stops: list 18.0pt;"><span style="font-family: Arial; font-size: 8pt;">Educated to degree level</span></div>
</li>
<li>
<div class="MsoNormal" style="text-indent: -18pt; margin: 0cm 0cm 0pt 18pt; mso-list: l1 level1 lfo1; tab-stops: list 18.0pt;"><span style="font-family: Arial; font-size: 8pt; mso-bidi-font-weight: bold;">Full understanding of the digital marketplace </span></div>
</li>
<li>
<div class="MsoNormal" style="text-indent: -18pt; margin: 0cm 0cm 0pt 18pt; mso-list: l1 level1 lfo1; tab-stops: list 18.0pt;"><span style="font-family: Arial; font-size: 8pt;">At least 5 years relevant industry work experience</span></div>
</li>
<li>
<div class="MsoNormal" style="text-indent: -18pt; margin: 0cm 0cm 0pt 18pt; mso-list: l1 level1 lfo1; tab-stops: list 18.0pt;"><span style="font-family: Arial; font-size: 8pt; mso-bidi-font-weight: bold;">A talent for people management as well as excellent communication skills </span></div>
</li>
<li>
<div class="MsoNormal" style="text-indent: -18pt; margin: 0cm 0cm 0pt 18pt; mso-list: l1 level1 lfo1; tab-stops: list 18.0pt;"><span style="font-family: Arial; font-size: 8pt; mso-bidi-font-weight: bold;">Exemplary client service skills, with the ability to maintain and extend client relationships</span><span style="font-family: Arial; font-size: 8pt;"> </span></div>
</li>
<li>
<div class="MsoNormal" style="text-indent: -18pt; margin: 0cm 0cm 0pt 18pt; mso-list: l1 level1 lfo1; tab-stops: list 18.0pt;"><span style="font-family: Arial; font-size: 8pt;">Excellent time management, numeracy skills and attention to detail</span></div>
</li>
<li>
<div class="MsoNormal" style="text-indent: -18pt; margin: 0cm 0cm 0pt 18pt; mso-list: l1 level1 lfo1; tab-stops: list 18.0pt;"><span style="font-family: Arial; font-size: 8pt;">Strong marketing thinking and understanding of the communications disciplines </span></div>
</li>
</ul>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><span style="font-family: Arial; font-size: 9pt; mso-bidi-font-weight: bold;"> </span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><em style="mso-bidi-font-style: normal;"><span style="font-family: Arial; font-size: 9pt;">Beneficial:</span></em></strong></p>
<ul>
<li>
<div class="MsoNormal" style="text-indent: -18pt; margin: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo2; tab-stops: list 18.0pt;"><span style="font-family: Arial; font-size: 8pt;">Degree in Marketing or Advertising</span></div>
</li>
<li>
<div class="MsoNormal" style="text-indent: -18pt; margin: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo2; tab-stops: list 18.0pt;"><span style="font-family: Arial; font-size: 8pt;">Fluent in a European Language; especially German, French or Italian</span></div>
</li>
<li>
<div class="MsoNormal" style="text-indent: -18pt; margin: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo2; tab-stops: list 18.0pt;"><span style="font-family: Arial; font-size: 8pt;">Travel industry background an advantage</span></div>
</li>
<li>
<div class="MsoNormal" style="text-indent: -18pt; margin: 0cm 0cm 0pt 18pt; mso-list: l0 level1 lfo2; tab-stops: list 18.0pt;"><span style="font-family: Arial; font-size: 8pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-US; mso-ansi-language: EN-GB; mso-bidi-language: AR-SA;">A solid experience working with media and creative departments </span></div>
</li>
</ul>
Salary commensurate with seniority of role + bonus + pension plan + 25 days holiday
client-services-director
Immediate
2009-11-03T18:42:32+00:00
www.webliquidgroup.com
895