82279

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82279

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William Hill Online

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To apply please send your CV and covering letter outlining your suitability for the role to: <a href="mailto:gibrecruitment@williamhill.com" rel="nofollow">gibrecruitment@williamhill.com</a> before 15 November 2009.

To apply please send your CV and covering letter outlining your suitability for the role to: <a href="mailto:gibrecruitment@williamhill.com">gibrecruitment@williamhill.com</a> before 15 November 2009.

2009-10-30T17:15:59+00:00

2009-11-15

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The Company William Hill Online is one of the largest online betting and gaming companies in the world. It is synonymous with delivering a high-quality gaming and betting experience. To be successful, you must be highly inquisitive, analytical, pro-active, organized and have a demonstrated ability to achieve results Job Purpose The purpose of this role is to provide customer-insight using statistical analysis by defining and monitoring reporting and using ad-hoc analysis of online user behaviour, transactional activity, site performance indicators and other key metrics to optimise the customer experience and to drive effective online decision-making. Ensure new site developments are effectively tracked and monitored ensuring that key indicators are reported and communicated. Assist with site investigations, testing, and customer surveys & studies, providing insight and evidence to make recommendations; support improvements; and to resolve website issues. You will ensure you understand the scope of the system change and the business requirements so that effective testing and reporting may be executed as required. Principal Accountabilities <ul> <li>Specify and project manage implementation of tracking tags across all William Hill websites</li> <li>Ensure reporting is in place to measure and communicate insight into site changes and customer behaviour. Pro-actively optimise reporting and the measures and ensuring its relevant to product and business managers</li> <li>Communicate and influence insights and inspire positive actions to key stakeholders</li> <li>Analyse data to identify how best to optimise conversion across the site</li> <li>Provide analysis into specific issues/problems regarding customer behaviour making recommendations where possible</li> <li>Conduct analysis to improve conversion, customer retention and customer profitability from the site design, product and mapped customer journeys</li> <li>Investigate known issues and changes to KPI's/trends in order to understand cause and impact</li> <li>Monitor and report on availability and performance KPI's, highlighting the impact of any degradation/improvements</li> <li>The post holder will also be required to carry out multivariate, usability and UAT testing to ensure all changes optimise the customer experience</li> </ul>

The Company   William Hill Online is one of the largest online betting and gaming companies in the world.  It is synonymous with delivering a high-quality gaming and betting experience. <span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial; mso-ansi-language: EN-US;" lang="EN-US">  To be successful, you must be highly inquisitive, analytical, pro-active, organized and have a demonstrated ability to achieve results<span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial; mso-ansi-language: EN-US;" lang="EN-US">  <span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial; mso-ansi-language: EN-US;" lang="EN-US">  <span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial; mso-ansi-language: EN-US;" lang="EN-US">    Job Purpose    The purpose of this role is to provide<span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-fareast-font-family: ArialMT; mso-bidi-font-family: Arial;"> customer-insight using statistical analysis by defining and monitoring reporting and using ad-hoc analysis of online user behaviour, transactional activity, site performance indicators and other key metrics to optimise the customer experience and to drive effective online decision-making.   <span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-fareast-font-family: ArialMT; mso-bidi-font-family: Arial;">Ensure new site developments are effectively tracked and monitored ensuring that key indicators are reported and communicated.   <span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-fareast-font-family: ArialMT; mso-bidi-font-family: Arial;">Assist with site investigations, testing, and customer surveys & studies, providing insight and evidence to make recommendations; support improvements; and to resolve website issues. <span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-fareast-font-family: ArialMT; mso-bidi-font-family: Arial;">  <span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; color: black; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-fareast-font-family: ArialMT; mso-bidi-font-family: Arial; mso-ansi-language: EN;" lang="EN">You will ensure you understand the scope of the system change and the business requirements so that effective testing and reporting may be executed as required. <span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; color: black; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-fareast-font-family: ArialMT; mso-bidi-font-family: Arial; mso-ansi-language: EN;" lang="EN">  <span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; color: black; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-fareast-font-family: ArialMT; mso-bidi-font-family: Arial; mso-ansi-language: EN;" lang="EN"> Principal Accountabilities <span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-fareast-font-family: ArialMT; mso-bidi-font-family: ArialMT;">  <ul style="margin-top: 0cm;" type="disc"> <li class="MsoNormal" style="text-align: justify; margin: 0cm 0cm 0pt; text-autospace: ideograph-numeric; tab-stops: 36.0pt; mso-list: l0 level1 lfo1;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-fareast-font-family: ArialMT; mso-bidi-font-family: ArialMT;">Specify and project manage implementation of tracking tags across all William Hill websites</li> <li class="MsoNormal" style="text-align: justify; margin: 0cm 0cm 0pt; text-autospace: ideograph-numeric; tab-stops: 36.0pt; mso-list: l0 level1 lfo1;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-fareast-font-family: ArialMT; mso-bidi-font-family: ArialMT;">Ensure reporting is in place to measure and communicate insight into site changes and customer behaviour.  Pro-actively optimise reporting and the measures and ensuring its relevant to product and business managers</li> <li class="MsoNormal" style="text-align: justify; margin: 0cm 0cm 0pt; text-autospace: ideograph-numeric; tab-stops: 36.0pt; mso-list: l0 level1 lfo1;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-fareast-font-family: ArialMT; mso-bidi-font-family: ArialMT;">Communicate and influence insights and inspire positive actions to key stakeholders</li> <li class="MsoNormal" style="text-align: justify; margin: 0cm 0cm 0pt; text-autospace: ideograph-numeric; tab-stops: 36.0pt; mso-list: l0 level1 lfo1;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-fareast-font-family: ArialMT; mso-bidi-font-family: ArialMT;">Analyse data to identify how best to optimise conversion across the site</li> <li class="MsoNormal" style="text-align: justify; margin: 0cm 0cm 0pt; text-autospace: ideograph-numeric; tab-stops: 36.0pt; mso-list: l0 level1 lfo1;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-fareast-font-family: ArialMT; mso-bidi-font-family: ArialMT;">Provide analysis into specific issues/problems regarding customer behaviour making recommendations where possible</li> <li class="MsoNormal" style="text-align: justify; margin: 0cm 0cm 0pt; text-autospace: ideograph-numeric; tab-stops: 36.0pt; mso-list: l0 level1 lfo1;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-fareast-font-family: ArialMT; mso-bidi-font-family: ArialMT;">Conduct analysis to improve conversion, customer retention and customer profitability from the site design, product and mapped customer journeys</li> <li class="MsoNormal" style="text-align: justify; margin: 0cm 0cm 0pt; text-autospace: ideograph-numeric; tab-stops: 36.0pt; mso-list: l0 level1 lfo1;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-fareast-font-family: ArialMT; mso-bidi-font-family: ArialMT;">Investigate known issues and changes to KPI's/trends in order to understand cause and impact</li> <li class="MsoNormal" style="text-align: justify; margin: 0cm 0cm 0pt; text-autospace: ideograph-numeric; tab-stops: 36.0pt; mso-list: l0 level1 lfo1;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-fareast-font-family: ArialMT; mso-bidi-font-family: ArialMT;">Monitor and report on availability and performance KPI's, highlighting the impact of any degradation/improvements</li> <li class="MsoNormal" style="text-align: justify; margin: 0cm 0cm 0pt; text-autospace: ideograph-numeric; tab-stops: 36.0pt; mso-list: l0 level1 lfo1;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-fareast-font-family: ArialMT; mso-bidi-font-family: ArialMT;">The post holder will also be required to carry out multivariate, usability and UAT testing to ensure all changes optimise the customer experience</li> </ul>

true

2009-12-29

4731

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Gibraltar

82107

Ecommerce Web Analyst

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Qualification, Skills and Experience Required Skills/Knowledge /Attributes: · Solid experience using any web analytics solutions (such as Unica, Omniture, Webtrends, Google, etc) and advanced data reporting experience (eg. Crystal Reports, SQL) · Understanding of web best practices and web conversion/funnel metrics · Highly numerate and commercially aware · Good understanding of website technologies such as javascript, AJAX in order to manage tagging requirements and understand core website functionality · Demonstrable customer-centric thinking · Self motivated and enthusiastic approach to work · Ability to influence senior management and make recommendations · Ability to present analysis effectively · Advanced Excel skills Desirable Skills/Knowledge /Attributes: · Experience of A/B, Multivariate or Usability testing beneficial · Understanding of highly transactional ecommerce websites · Experience working with databases; large data sets; writing queries and structuring reports

Qualification, Skills and Experience   Required Skills/Knowledge /Attributes:   ·         Solid experience using any web analytics solutions (such as Unica, Omniture, Webtrends, Google, etc) and advanced data reporting experience (eg. Crystal Reports, SQL) ·         Understanding of web best practices and web conversion/funnel metrics ·         Highly numerate and commercially aware ·         Good understanding of website technologies such as javascript, AJAX in order to manage tagging requirements and understand core website functionality ·         Demonstrable customer-centric thinking ·         Self motivated and enthusiastic approach to work ·         Ability to influence senior management and make recommendations ·         Ability to present analysis effectively ·         Advanced Excel skills   Desirable Skills/Knowledge /Attributes:   ·         Experience of A/B, Multivariate or Usability testing beneficial ·         Understanding of highly transactional ecommerce websites ·         Experience working with databases; large data sets; writing queries and structuring reports

ecommerce-web-analyst-2

asap

2009-10-30T20:10:27+00:00

www.williamhill.com

641